Project Manager

Opensity Solutions; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Opensity Solutions is seeking a Project Manager to own client outcomes for complex technology initiatives, including infrastructure upgrades, onboarding, acquisitions, and ServiceNow development.

You will lead cross-functional teams, manage scope, timelines, risks, and budgets, and communicate status to executives with clarity and urgency, ensuring on-time, on-budget delivery.

Qualifications

• 5+ years of technical project delivery experience with direct client-facing responsibility.
• Experience leading implementations of general technology services including Azure, AD, M365, SharePoint.
• Experience with document management systems (iManage, NetDocuments).
• Experience with virtualization (VMware, Nutanix).
• Experience with data storage, backup, DR, and security/compliance (SOC2, ISO).
• Experience with offshore/nearshore delivery teams and structured handoff cadences across time zones.
• PMP certification preferred; Agile certification a plus; ITIL certification a plus.

Responsibilities

• Serve as primary client contact and relationship owner.
• Lead all client meetings, workshops, steering committees, and governance forums.
• Manage client expectations regarding scope, timeline, risks, and deliverables.
• Own executive-level escalations and drive resolutions with urgency and transparency.
• Own project scope, objectives, and success criteria in alignment with client and organizational strategy.
• Maintain the master project plan and milestone commitments, confirming priorities with the client.
• Approve priorities, sequencing, and trade-off decisions that impact delivery timelines or scope.
• Own and enforce change control processes and contract compliance across all deliverables.

Skills

Client relationship management

Project leadership

Communication skills

Cross-functional teamwork

Financial acumen

Education

Bachelor's degree in Business/CS/MIS/Related field

Tools

Azure

Active Directory

Microsoft 365

SharePoint

iManage

NetDocuments

VMware

Nutanix

Data storage & backups

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Project Manager at Opensity Solutions, you will serve as the single point of accountability to the client for project outcomes. You will own the client relationship, scope, commitments, and overall success of assigned projects — including infrastructure upgrades, client onboarding, acquisitions, and ServiceNow development. This role requires strong client relationship management, strategic project leadership, and exceptional communication skills to drive cross-functional teams toward successful, on‑time, and on‑budget delivery.

ROLES & RESPONSIBILITIES

Responsibilities for this role include, but may not be limited to, the following:

Client & Stakeholder Management Serve as primary client contact and relationship owner, acting as the single voice to the client.

Lead all client meetings, workshops, steering committees, and governance forums.

Manage client expectations regarding scope, timeline, risks, and deliverables.

Communicate status, risks, issues, and change requests clearly and proactively.

Own executive‑level escalations and drive resolutions with urgency and transparency.

Scope, Planning & Decision Ownership Own project scope, objectives, and success criteria in alignment with client and organizational strategy.

Maintain the master project plan and milestone commitments, confirming priorities with the client.

Approve priorities, sequencing, and trade‑off decisions that impact delivery timelines or scope.

Own and enforce change control processes, including change order negotiations with the client.

Hold final approval authority for all deliverables prior to client submission.

Governance, Reporting & Risk Management Own the final status reporting delivered to the client, including messaging about delays or risks.

Prepare, review, edit, and contextualize delivery metrics, RIDAC logs, and forecasts.

Decide mitigation strategies for delivery risks and issue.

Manage executive‑level escalations and ensure compliance with PMO standards and governance requirements.

Financial & Commercial Management Own project budget, forecasts, and overall financial performance.

Approve invoicing inputs and track commercial health of assigned projects.

Lead change order discussions and client negotiations for scope or cost adjustments.

Ensure contract compliance across all project deliverables.

KNOWLEDGE, SKILLS & ATTRIBUTES

Proven ability to lead and deliver technology projects in a fast‑paced, dynamic environment.

Strong client relationship management and communication skills with a track record of high client satisfaction.

Expertise in project planning, risk management, and cross‑functional team leadership.

Business acumen with the ability to align project outcomes to organizational strategy.

Proficiency in communicating technical concepts to non‑technical audiences.

Experience managing projects with distributed and offshore/nearshore delivery teams.

Strong financial and commercial management skills, including budgeting, forecasting, and change order negotiation.

High ethical standards and commitment to confidentiality and data security.

Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation.

Commitment to diversity, equity, and inclusion.

QUALIFICATIONS & REQUIREMENTS

5+ years of technical project delivery experience with direct client‑facing responsibility.

Experience leading implementations of general technology services, including but not limited to:

Microsoft Enterprise Infrastructure Solutions (Azure, Active Directory, Microsoft 365, SharePoint, etc.)

Document Management Systems (iManage, NetDocuments, etc.)

Virtualization Platforms (VMware, Nutanix, etc.)

Data Storage, Backup, and Disaster Recovery

Security Operations and Compliance (SOC2, ISO audits, etc.)

Datacenter migration, circuits installation

Enterprise and Solution Integration

Firm merger and acquisition integration.

Experience with offshore/nearshore delivery teams and structured handoff cadences across time zones.

EducationBachelor's degree in Business, Project Management, Management Information Systems, Computer Science, or related fieldrequired.

Credentials / CertificationsPMP certificationpreferred.

Agile certification(e.g., Scrum Master)a plus.

ITIL certificationa plus.

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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