Project Manager

Buildots; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employee equity

Family-friendly policy

Dog-friendly office

Mix time in office and remote work

Parent-friendly workplace

Job summary

Buildots is seeking an experienced Delivery Project Manager to join our Delivery team. You will own project setup, execution, and ongoing system maintenance, ensuring alignment across internal teams and a seamless client experience.

You will manage cross-functional efforts, drive delivery success, and report on KPIs. The role supports a flexible, remote work setup with some in-office days in Chicago for collaborators across time zones.

Qualifications

• 5+ years of project management experience in complex, technical projects.
• Bachelor’s degree in a related field is required.
• PMP certification or equivalent training is a strong advantage.
• Experience with AI tools and automated workflows is a plus.
• Proficiency in Jira or similar PM tools is preferred.

Responsibilities

• Lead North American projects from kickoff to go-live and manage delivery timelines.
• Oversee system setup, client requests, and long-term performance stability.
• Serve as the primary contact for Operations, Customer Success, Product & Sales.
• Identify risks, issues, and client concerns; escalate and resolve bottlenecks.
• Track KPIs and report delivery health and project success.
• Conduct post-project reviews to improve efficiency and scalability.

Skills

Project management

Cross-functional leadership

Communication

Problem-solving

AI tools usage

Education

Bachelor's degree in Industrial Engineering / Business Administration / Operations Management / Engineering / Information Systems or related field

Tools

Jira

Job description

We’re looking for an experienced and proactive Delivery Project Manager to join our growing Delivery team in a pivotal year of scale. In this role, you will own project setup, execution, and ongoing system maintenance—ensuring our internal teams stay aligned and our system is fully enabled to deliver a seamless client experience and long-term value. You will lead cross-functional efforts, juggle multiple priorities, and drive project success through strong organization, clear communication, and effective problem-solving.

What You’ll Do

• Project Setup & Implementation: Lead North American projects from kickoff through full go-live. Manage delivery timelines to ensure high-quality, on-time implementations.
• Operational Ownership: Oversee our system setup, client requests, and overall system stability, ensuring reliable long-term performance.
• Client & Stakeholder Management: Serve as the primary point of contact for our internal teams- Operations, Customer Success, Product & Sales. Build strong relationships, maintain transparency, and ensure alignment with client needs.
• Issue & Risk Management: Proactively identify risks, recurring issues, and client concerns. Escalate as needed and collaborate cross-functionally to resolve bottlenecks and drive client satisfaction.
• Performance Tracking & Reporting: track and report on KPIs to measure delivery success and project health.
• Continuous Improvement: Conduct post-project reviews, analyze results, identify trends, and optimize delivery workflows to improve efficiency, scalability, and overall client experience.

What We’re Looking For

• Location & Time Zone: Based in the U.S. or Canada Eastern or Central Time Zone to align with global delivery schedules. This role is remote; however, candidates located in the Chicago area are preferred and would be expected to work from our Chicago office 2–3 days per week.
• 5+ years of project management experience leading complex, technical projects in fast-paced, global technology environments, including distributed teams across multiple time zones.
• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, or a related field.
• PMP certification (or equivalent project management training) is a strong advantage.
• Proficiency in project management tools (Jira preferred)
• Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency.
• Exceptional interpersonal and leadership skills - a people-oriented leader with charisma and the ability to inspire collaboration and trust.
• Strong ability to navigate complex systems, drill down into details, and apply structured problem-solving.
• Proven success in cross-functional collaboration, aligning diverse teams toward shared goals.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
• Analytical mindset with the ability to extract, interpret, and apply data to inform decisions.
• Highly organized and detail-oriented, with proven ability to prioritize, multitask, and work independently while staying focused in a distributed work setting.
• A self-starter with a proactive, can-do attitude and passion for delivering results and driving continuous improvement.

*To support our hiring process, we may leverage AI-powered tools for tasks such as application screening, resume analysis, and response evaluation. All decisions remain under the oversight of our recruitment team.

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy .

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.