Project Manager

JAM CRM; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

JAM CRM, a leading CRM agency, seeks a hands-on Project Manager to drive client projects from discovery through production. You will coordinate strategies, development, and analytics with internal teams to meet timelines, scope, and budget while translating client needs into actionable plans.

The role emphasizes communication with stakeholders, risk mitigation, and ensuring quality across the project lifecycle, including post-launch reviews and continuous improvement.

Qualifications

• 5+ years of project management experience in CRM, marketing, or digital agency environments.
• Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms.

Responsibilities

• Project leadership: manage end-to-end client project execution from discovery to deployment.
• Cross-functional coordination: align goals with strategists, developers, and data analysts.
• Process management: establish detailed plans, timelines and deliverables; identify and mitigate risks.
• Quality assurance: oversee testing and post-launch reviews to refine processes.
• Technical expertise: understand Salesforce Marketing Cloud capabilities and CRM data integration.

Skills

Organizational skills

Communication

Cross-functional collaboration

Agile / hybrid PM

Education

Bachelor's degree in a related field

Tools

Jira

Trello

Monday.com

Job description

We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.

Key responsibilities

Project leadership:

• Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
• Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
• Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
• Serve as the primary point of contact for clients throughout the project lifecycle
• Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
• Effectively communicate complex technical concepts in simple terms for non-technical stakeholders

Cross-functional coordination:

• Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
• Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
• Challenge development estimates or assumptions where necessary to ensure realistic timelines and outputs

Process management:

• Establish and manage detailed project plans, timelines, and deliverables
• Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
• Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary

Quality assurance:

• Oversee rigorous testing to ensure the final product meets technical and business requirements
• Drive post-launch reviews to capture learnings and refine future processes

Technical expertise:

• Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
• Provide guidance on CRM architecture, data integration, and omni-channel campaign execution

Qualifications

Experience:

• 5+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
• Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms

Skills:

• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills for effective client and team collaboration
• Proficiency in project management tools (e.g., Jira, Trello, Monday.com)

Knowledge:

• Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
• Familiarity with Agile or hybrid project management methodologies is a plus

Certifications:

• Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
• PMP or similar project management certification is a plus

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [e-mail].