Project Manager

Workwithpact; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Autonomy to innovate

Work with inspiring brands

3 weeks PTO + holiday period time off

Competitive compensation

Job summary

Workwithpact is seeking a Senior Product Manager (Producer) to lead projects end-to-end for direct-to-consumer clients. You will coordinate design and development teams, manage client relationships, and drive on-time delivery within scope and budget.

Ideal candidates bring Shopify expertise, strong communication, and a track record of optimizing timelines and costs while maintaining high quality. This role supports a remote-friendly, collaborative culture with opportunities to grow with

Qualifications

• Strong understanding of project management principles.
• Experience with a fast-growing direct-to-consumer brand or ecommerce-focused agency.
• 2–3 years of experience working with design and development teams.
• Ability to maintain high billable time (80%).
• Outstanding oral and written communication skills in one-on-one and group settings.
• Ability to inspire and understand the interplay between people, processes, and systems.
• Exceptional documentation and note-keeping skills.
• Comfort with ambiguity and client briefs that sometimes lead to more questions than answers.
• Expert understanding of Shopify, including admin management, theme setup and customizations.
• Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight.
• Receptive to feedback and committed to continuous improvement, both personally and within the team.
• Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction.

Responsibilities

• Manage projects for clients from start to finish, ensuring the highest possible quality within time and budget constraints.
• Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope.
• Create and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirements.
• Provide leadership by communicating expectations and feedback across design, development, and external stakeholders.
• Proactively monitor and mitigate project risks by providing solutions and knowing when and how to escalation issues.
• Plan and run meetings with internal project teams and clients.
• Manage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal team.
• Proactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goals.
• Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships. Identify and lead opportunities to expand client relationships, resulting in additional billable work.
• Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
• Work with the Business Development team to scope new projects and engagements with our clients.
• Oversee project financials to track progress against budget and scope.

Skills

Project management

Direct-to-consumer

Cross-functional leadership

Client communication

Documentation

Ambiguity tolerance

Shopify knowledge

Independent work

Budget management

Team coordination

Tools

Asana

Monday.com

Jira

Job description

SENIOR PRODUCT MANAGER (PRODUCER)

JOB DESCRIPTION

We’re looking for a self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath - comfortable with ambiguity and leading with integrity. You’ll manage projects end-to-end, ensuring high-quality delivery within scope, budget, and timelines while proactively identifying risks and opportunities to optimize outcomes. You will act as a trusted advisor by leading design and development teams, communicating complex requirements with clarity, and building strong client relationships that drive long-term growth.

RESPONSIBILITIES

• Manage projects for our clients from start to finish, ensuring the highest possible quality is achieved within time and budget constraints
• Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope
• Create and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirements
• Provide leadership by communicating expectations and feedback across design, development, and external stakeholders
• Proactively monitor and mitigate project risks by providing solutions and knowing when and how to escalation issues
• Plan and run meetings with internal project teams and clients
• Manage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal team
• Proactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goals
• Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
  Identify and lead opportunities to expand client relationships, resulting in additional billable work.
• Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
• Work with the Business Development team to scope new projects and engagements with our clients
• Oversee project financials to track progress against budget and scope

REQUIREMENTS

• A strong understanding of project management principles
• Experience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency
• 2-3 years of experience working with design and development teams
• The ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
• Outstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction, and technical requirements
• Ability to inspire and understand the interplay between people, processes, and systems
• Exceptional documentation and note-keeping skills
• Comfort with some ambiguity and client briefs that sometimes lead to more questions than answers
• Expert understanding of Shopify, including admin management, theme setup and customizations
• Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
• Receptive to feedback and committed to continuous improvement, both personally and within the team
• Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction

BONUS POINTS

• Experience working with Shopify and/or direct-to-consumer companies
• Experience using Asana, Monday, Jira or other project management tools
• Previous experience with data migrations and large-scale website design and build projects

Why work at Pact

• We believe in a remote-first work culture
• We foster a culture of excellence, encouraging every team member to bring their best to the table
• We trust in your expertise and provide the autonomy to innovate and excel
• We work with inspiring brands that are shaping the future of retail and commerce
• We value work-life harmony and offer generous time off, including 3 weeks of PTO and additional time during the holiday season
• Competitive compensation based on your location and experience