Project Coordinator (Insurance)-EN

Canadian Forces Morale and Welfare Services; Ottawa; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

Pension Plan

Flexible Work Options

Professional Development

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) in Ottawa, ON is seeking a skilled administrator to coordinate programmes and manage projects for CAF members and families. The role focuses on scheduling, reporting, budgeting and policy implementation within a hybrid work setup.

The successful candidate will bring experience in administration, project coordination and strong communication skills in English and French, with the ability to adapt to change and multitask in a dynamic environment.

Qualifications

• College diploma or certificate in a related field and several years of administration experience.
• Experience in organizing programmes and projects and in budgeting.
• Bilingual (English and French) essential; strong communication skills in both languages.

Responsibilities

• Coordinate projects by scheduling, recruitment, database management and licensing applications.
• Support insurance services with meetings, KPI reporting, budgeting, invoicing, and document management.
• Develop content for advisors and improve processes through data analysis and policy reviews.

Skills

Client focus

Organisational knowledge

Innovation

Teamwork

Leadership

Time management

Project management

Communication

Adaptability

Multitasking

Education

College diploma (related field)

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programmes and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programmes and services including recreation, sports and fitness programmes, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programmes and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programmes and services including recreation, sports and fitness programmes, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programmes and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

SISIP FINANCIAL

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission‑free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in‑person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

THE ROLE

Are you seeking an opportunity to deliver strategic initiatives while working for an organization with a true purpose? Does the idea of working on programmes that will improve the financial wellbeing of the CAF and define how we serve CAF members excite you?

Qualifications

Education, Certifications and Licenses

College diploma or certificate in a related field AND several years of experience in administration or a related field

Experience

• In organising and administering programmes and projects
• In preparing reports, correspondence and other communications
• In administrative functions and activities
• In planning, developing and conducting presentations, seminars, meetings, events, and/or conferences
• In budget development and administration
• In applying policies, procedures, regulations and relevant legislation

Competencies, Skills And Abilities

• Client focus
• Organisational knowledge
• Innovation
• Teamwork
• Leadership
• Time management skills
• Project management skills
• Communication skills
• Ability to adapt to change
• Ability to multitask

Responsibilities

Project Coordination: Assisting the practice leadership management team with scheduling, recruitment, database management and licensing applications and verifications. Working with managers to develop content for advisors including maintaining and updating online tools for insurance services. Conducting research and analysing data to make process improvements, recommendations, or gain insight on the delivery of programmes, projects, events and other organisational activities.

Business Support: Assisting with insurance services various required support such as coordination of meetings, KPI reporting, budgeting, invoice processing and document management. Participating in the development and review of policies, procedures and business processes. Performing and coordinating day‑to‑day administration activities and other related duties as required.

Other Information

Language Requirement:

• Bilingual (English and French) Essential
• Reading: Advanced
• Writing: Advanced
• Oral: Advanced

Start Date:

October 5, 2026

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Salary plus Employee Performance Plan.

Benefits Available

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported.We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario