Program Team Lead – Triveri House

Enviros WSA; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Enviros is seeking a Program Team Lead for the Triveri House, a Place Based Supportive Housing program for youth 18–29 experiencing homelessness. The role operates evenings and weekends as a full-time 1.0 FTE, with leadership responsibilities on site.

You will facilitate group meetings, support participants with life skills, and work with supervisors to align services with trauma-informed and harm-reduction approaches. Strong communication and crisis management are essential.

Qualifications

• Degree or diploma in related field is required.
• 3–5 years experience working with youth/young adults at risk of homelessness.
• Experience leading group facilitation and life skill development.

Responsibilities

• Facilitate monthly house meetings and gather participant feedback.
• Create a physically and emotionally safe environment using trauma-informed care.
• Support cultural routines and access to resources for participants.
• Use motivational interviewing to build relationships and support participants.
• Coordinate with supervisor to implement Stages of Change concepts.
• Ensure culturally relevant programming with knowledge keepers and elders.
• Maintain documentation, incident reports and program records.
• Attend staff meetings and provide crisis intervention when on shift.

Skills

Group facilitation

Life skill development

Trauma informed care

Harm reduction

Crisis management

Interpersonal skills

Education

Degree or diploma in related field

Job description

Program Team Lead – Triveri House

Fulltime: 1.0 FTE (Evenings/Weekends)

ENVIROS – Who We Are

Enviros

is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and wellness.

Enviros helps our clients make strength-based changes to move to independence within a healthy community.

Enviros focuses programs on the unique needs of individual clients practicing experiential learning to provide opportunities for personal discovery and growth.

Enviros focus is on building relationships and is the foundation of the work we do. This enables clients to develop skills, healthy trust, and independence.

Since our founding in 1976, Enviros has been an early adopter of new evidence-based best practices and has developed and informed other leading practices.

Why People Choose Enviros

Simply stated, our vision is: “The Power of Human Relationships Invites Belonging and Inspires Growth”.

The Program – Triveri House

Triveri House is a Place Based Supportive Housing program for young people (18-29) experiencing chronic and episodic homelessness. Adhering to a Harm Reduction model, the program works with the young adults to create stability and overall wellbeing in their lives through an intensive case management model (ICM).

The Position – Program Team Lead – Triveri House

Accountabilities

This section provides the key outcomes the position is accountable for and the activities that are required to achieve those outcomes.

Direct Participant Care

Facilitate House meetings once per month to capture the experience and voice of participants attending the program. The Team lead will also ensure ongoing satisfaction surveys competed routinely to be reviewed by program Supervisor.

Using a trauma informed and culturally aware approach to create a physically and emotionally safe environment that supports program objectives

Support cultural routines, access to resources, access and support in ceremonies and day-to-day discussion about cultural opportunities

Using motivational interviewing, build and develop relationships with participants to provide effective support and through potentially challenging situations/behaviors

Working with the Supervisor and Program team to understand the Stages of Change and how to integrate these into day-to-day activities that support the youth’s choices and goals

In consultation with knowledge keepers, elders and program leadership, work to ensure culturally relevant programming is occurring and provided to program participants on a routine basis.

Ensure support services are aligned with the agency’s Principle Based Practice, working collaboratively with the practice coach when instructed.

Utilize tools and strategies that aid in supporting participants through challenges such as Anxiety and Depression, Addiction, and Sexual Exploitation.

Ensuring voice and choice is recognized and planning is appropriate

Help develop and actively engage with participants with day-to-day programming such as recreational activities as attending and participating in cultural activities, assisting with life skill development (cooking classes, sharing circles, recreational programming occurring

Attend and contribute to staff meetings

Provide crisis intervention and support to evening staff as primary leadership staff on site. Review incident reports and report to on call staff as necessary after hours.

Other Duties As Required

• Documentation

Oversight of staff accountabilities including ensuring staff complete documentation around noteworthy reports, medication administration, case notes, and critical incidents. Count narcotics, dispose of medication and order new bubble packages. Keep updated non-prescription consent forms in each youth-designated section. When medications are missed, communicating with staff and including supervisor so that they can follow up in supervision. Report and communicate with the supervisor regarding updates on Meds, MARS, sharps count, etc.

The team lead will ensure there is a list of generated cleaning duties that staff are to complete. The team lead will provide this list to the program supervisor, and the program supervisor will assign tasks to staff.

Team Lead will complete routine internal unit inspections to ensure compliance with RTA standards and landlord expectations.

Maintain the fire binder by facilitating monthly fire drills, documenting them, and keeping the ICSPs, face sheets, AWOL, and community outing forms updated in it.

Monitoring and updating participant file data, including routine audits of files to ensure compliance with accreditation and privacy standards.

Complete and review Critical Incident Reports as required when on shift

Participate in outcome reporting and outcome measures as directed by the Supervisor

Support Case Management staff to ensure assessments, service plans, outcomes, program and participant files are current and up to date

Other Duties As Required

Assist the program supervisor and manager in scheduling when needed.

Attend monthly meetings, including but not limited to community of practice, supervisor group coaching, and the leadership meeting when time allows.

Ensure expenses are maintained in conjunction with the program Supervisor/Manager

Support new evening staff by completing the shadow shift review and implementing the routine, structure, and expectations of the shift.

Oversight of program supply and ordering needs pertianing to day to day programming.

The program team lead will have experience working within the homeless sector and/or working with youth and young adults at risk of homelessness. They will have a good understanding of trauma informed care, harm reduction and substance use and will be experienced in dealing with situations arising from these conditions such as and not limited to : Crisis Management, response to medical and mental health challenges and emergencies, and support with hygienic practices.

For Consideration Applicants Will Need to Demonstrate the Following

• A degree or diploma in related field of study
• Experience leading group facilitation and life skill development.
• The ideal candidate would have 3 – 5 years of experience in working with youth and young adults who may be at risk of facing homelessness
• Individuals who have experience working within the Calgary Homeless Foundation network of service providers may be an asset.
• A current criminal record check including vulnerable sector (completed within the last 6 months)
• A current Alberta Intervention Record check (completed within the last 12 months)
• A current First Aid and CPR/AED ‘C’ certificate
• A Class 4 or 5 Driver’s License (Class 5 GDL will not be accepted) and access to a reliable vehicle

Enviros believes in the power of diversity, and we are dedicated to creating a diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Additionally, Enviros is committed to having a workforce of skilled and diversified representation of the population we serve. We encourage all qualified applicants to apply, however in our commitment to the population we serve, preference will be given to candidates self-identifying as an Indigenous Person

Enviros is an equal opportunity employer. We thank all candidates for their interest; however only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries

Pre‑Employment Background Check Requirements

As a condition of employment, all staff working for Enviros are required to complete:

Intervention Record Check (IRC)

Criminal Record Check including a Vulnerable Sector Check (VSC)

Both checks must be completed prior to the employee’s start date. Please note that this process can take up to six (6) weeks to complete.

Enviros will accept IRCs and Criminal Record Checks with VSC that are no more than six (6) months old at the time of hire.

Applicants may choose to apply for these checks in advance of being selected for an interview or employment by clicking the links below and following the required process to avoid potential delays in commencement if you are the successful candidate. Please be aware that initiating these checks does not guarantee advancement in the recruitment process.