Program Support Specialist, FAAD

Njoyn; Oakville; Hybrid; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Campus location Trafalgar

Job summary

Sheridan College’s Faculty of Animation Arts and Design seeks a Program Support Specialist to provide administrative and program delivery support. You will be the front-line contact for program inquiries, manage records, and coordinate events, collaborating with Associate Dean, faculty, and staff.

The role involves maintaining student information, preparing reports, and coordinating admissions activities within a hybrid setting.

Qualifications

• Minimum 3-year diploma/degree in Business Administration or Office Administration or a related field.
• Minimum 3 years of experience with word processing, spreadsheets, database management, internet research, and office administration.
• Proven ability to work in a fast-paced environment with aggressive timelines and pressure.
• Advanced customer service, organizational and communication skills are required.

Responsibilities

• Compiling program-related documents and reports for program reviews, renewals, and external accrediting bodies.
• Maintaining student information on exceptional program status and communicating with students and staff.
• Responding to inquiries about program content, development, curriculum, and policies.
• Developing reports and databases to track information.
• Investigating and resolving complex problems related to assigned programs.
• Compiling and verifying documents for curriculum changes and updating databases.
• Tracking portfolio submissions, portfolio fee payments and related documents.
• Developing forms/processes for special admissions requirements and organizing admissions events.
• Maintaining communication with partner universities for joint programs.
• Scheduling and organizing meetings for Program Advisory Committees.
• Coordinating logistics for program activities and events in collaboration with coordinators and faculty.
• Performing other duties as required.

Skills

Advanced customer service

Organizational skills

Communication skills

Interpersonal skills

Education

3-year diploma/degree in Business Administration or Office Administration or related field

Tools

Word processing

Spreadsheets

Database management

Internet research

Job description

Reporting to the Associate Dean, Media and Performance, the Program Support Specialist (PSS) is responsible for providing administrative and program delivery support to the Faculty of Animation, Arts and Design (FAAD).
The incumbent is the front-line point of contact for program-related inquiries, and supports the programs, administrative and organizational needs of the Faculty team (e.g. Associate Dean, administrators, faculty, coordinators, staff) and students. The incumbent also works closely with agencies, internal/external stakeholders and organizations to provide information linkages.

What You Will Be Doing

• Compiling program-related documents and preparing necessary reports/correspondence, including Program Reviews, mandated consent renewals for degree programs, and external accrediting organizations;
• Maintaining appropriate student information related to exceptional program status such as probation, incomplete status, or other unique academic arrangements and provide details to students/faculty/coordinators/administration/Office of the Registrar where necessary;
• Responding to internal and external inquiries about program content, program development, curriculum and administrative policies and procedures;
• Developing reports and databases to track information;
• Investigating and resolving complex problems and concerns related to assigned programs;
• Compiling and verifying documents for new and revised curriculum changes, updating databases, maintaining records of submissions to academic committees, following up on missing information or changes;
• Tracking online portfolio submissions, portfolio fee payments and other specialized documents that are submitted for consideration;
• Developing reports, forms and processes for special admissions requirements, organizing admissions events where required;
• Maintaining ongoing communication with partner universities for joint programs;
• Scheduling and organizing meetings for the Program Advisory Committees, including contacting members and monitoring responses;
• Coordinating the administrative logistics for program-specific activities and events, including Auditions, Awards Nights and other student- and enrolment-related events, in collaboration with coordinators, faculty and the APA;
• Performing other related duties as required.

About You

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You have a highly?collaborative?spirit and interpersonal skills?with the?ability?to work with others to support establishing and achieving collective goals.

You are an analytical thinker and have a knack for?thinking critically?about how processes flow and how to build systems.

The successful candidate will also meet the following qualifications:

• A minimum of a 3-year diploma/degree in Business Administration or Office Administration or a related field;
• A minimum of 3 years of experience with word processing, spreadsheets, database management, internet research, and office administration (equivalencies to be considered);
• Proven ability to work in a fast-paced environment and deal with aggressive timelines and the associated pressure
• Advanced customer service, organizational and communication skills are required.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Faculty of Animation Arts and Design
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position – On-site at least 3 days/week
Reference #: J0926-0322
Employee Group: Support – Appendix D
Type of Vacancy: This is a temporary replacement position
Payband: H
Hourly Range: $38.09 - $44.04
Hours/Week: 35
Hours: 9:00 am to 4:30 pm
Application Deadline: October 1, 2026
Application Details: This is a temporary position that may continue up to July 3, 2028

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.
Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.
Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.