Program Support Clerk

Government of Yukon; Canada; Hybrid; CAD 32,000 - 37,000; Part time

Job summary

The Yukon Housing Corporation in Dawson City, Yukon, is seeking a permanent, part-time Program Support Clerk to join our Client Services team. The role is 37.5 hours bi-weekly, based in our Dawson City office, with a focus on delivering excellent tenant and applicant support and handling a variety of inquiries.

Daily duties include answering phone, email and in-person inquiries, processing rents and payments, and collaborating with colleagues to provide responsive program information.

Qualifications

• Excellent interpersonal skills with an ability to deliver accurate program information to vulnerable populations or individuals under significant stress.
• Skill in using trauma-informed and culturally sensitive approaches to calmly manage challenging behaviours or emotionally charged scenarios.
• Strong organizational ability to navigate constant interruptions, shifting operational priorities and critical administrative deadlines.
• Ability to work independently with minimal oversight while seamlessly collaborating with a broader multidisciplinary team.
• Completion of coursework in office administration, business administration or a related field.

Responsibilities

• Respond to inquiries on the phone, via email and in person, providing information on a variety of YHC programs.
• Process rent and other payments and provide support to various program areas within the Corporation.
• Serve as frontline points of contact for tenants, applicants and the general public.
• Provide high-quality client service and support to colleagues to ensure smooth operations.

Skills

Interpersonal skills

Client-centered service

Organizational skills

Communication

Trauma-informed approach

Education

Office or business administration coursework

Tools

POS systems

Job description

Government of Yukon -> Yukon Housing Corporation - Housing Operations

Location

Dawson City, YT Y0B 1G0 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Part-time

Standard Hours Bi-weekly

37.5

Classification

AR07

$31,855.00 - $36,821.00

Union

YEU

Days Off

Saturday/Sunday

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government's goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

Job Summary and Requirements

This posting is for a permanent, part-time position working 37.5 hours bi-weekly in our Dawson City office.

Who We Are

The Yukon Housing Corporation's (YHC) vision is to create healthy homes and communities to support Yukoners' wellbeing and life opportunities. Our mission is to provide Yukoners with stable, affordable, quality housing that creates opportunity and builds community.

Our Values:

• Improving the client experience: We are committed to continually assessing Yukoners' housing needs and providing responsive solutions that build connection and community.
• Strengthening community wellbeing: We believe in empowering Yukoners by providing a wider range of housing options and helping create a sense of home that supports their wellbeing.
• Improving the provider experience: We will lead a strong housing sector with partners who have shared values, driving better outcomes and a healthier future for Yukoners.
• Building a sustainable future: We will demonstrate how our annual investments are achieving intended results and improving the wellbeing of Yukoners.

The Opportunity

Our Program Support Clerks (PSC) are the primary frontline points of contact for YHC tenants, applicants and the general public. Operating in a fast-paced environment, this role is pivotal to ensuring positive, supportive client experiences.

Daily responsibilities include responding to inquiries on the phone, via email and in person, providing information on a variety of YHC programs, processing rent and other payments and working with fellow employees to provide the best client service possible. The PSC also provides support to various program areas within the Corporation.

If you are highly organized, comfortable navigating complex interactions, and love helping people, we want to hear from you!

For more information about this position, please contact Miltu Reji, Supervisor, Client Services, at [e-mail] .

For more information regarding the recruitment process, please contact Jynessa Kaulback at [e-mail] or 867-332-0486.

Essential Qualifications

Note that consideration of your application is based solely on the information you provide in your resume. We’ll be looking for the qualifications listed below when we screen your resume. Be sure to emphasize how your work experience and related duties align with these qualifications ; ensure you use a month/year to month/year format and include the duties you performed in each of your positions.

• Completion of coursework in office administration, business administration or a related field.
• Experience providing client-centered service and administrative support in a busy environment.
• Experience verifying the accuracy, completeness and validity of documents.
• Experience operating point-of-sale (POS) systems and handling cash.
• Experience maintaining physical and electronic filing systems, handling database entries and managing digital records.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above will be equally considered.

Desired Knowledge, Skills and Suitability

Candidates should have and may be assessed on:

• Excellent interpersonal skills with an ability to deliver accurate program information to vulnerable populations or individuals under significant stress.
• Skill in using trauma-informed and culturally sensitive approaches to calmly manage challenging behaviours or emotionally charged scenarios.
• Strong organizational ability to navigate constant interruptions, shifting operational priorities and critical administrative deadlines.
• Ability to work independently with minimal oversight while seamlessly collaborating with a broader multidisciplinary team.