Program Supervisor - Respite Care Connection

Force Inspection Services; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Enviros is seeking a Program Supervisor for the Respite Care Connection in Calgary to oversee the program, support staff, and maintain positive relationships with clients, case workers, and community partners. The role emphasizes experiential learning, strength-based practice, and adherence to policies, health and safety protocols, and accreditation standards.

Strong organizational and supervisory experience is required.

Qualifications

• Diploma / Undergraduate Degree in Human Services.
• Experience with needs assessment and supporting children & youth with complex needs (eg. ASD, FASD) as well as supporting adults and families in healthy change.
• Highly organized with strong experience with various reporting tools and frameworks.
• Supervisory experience.
• Experience with experiential learning and strength-based practice.
• A current criminal record check including vulnerable sector check (completed within the last six months).
• A current Alberta Intervention Record Check (completed in the last six months).

Responsibilities

• Recruit, train, supervise and evaluate staff and volunteers.
• Establish and maintain an intake process for the program as per contract requirements.
• Maintain contact with client’s Case Workers/Supports/service team as needed, as well as other involved professionals.
• Maintain program standards as required.
• Ensure staff and teams are utilizing Enviros Principle Based Practice model.
• Ensure a trauma informed care model is being utilized in service decisions.
• Ensure service plans are developed, implemented, and reviewed on a regular basis.
• Support access to community resources, client support, and crisis intervention.
• Provide training and community resources for identified needs within the program.
• Ensure program is meeting intended outcomes as outlined in contract agreement.
• Ensure safety plans are completed when needed.
• Ensure transition plans are developed and maintained.
• Participate in agency on-call system.
• Organize and maintain a safe working environment.
• Other duties as required.
• Actively support and develop the Enviros Strategic and Business Plan; setting goals and objectives that meet the identified targets.
• Promote staff involvement within the Enviros community.
• Attend Leadership Meetings as required.
• Organize and chair program team meetings.

Skills

Communication

Adaptability

Decision Making

Collaboration

Initiative

Learning

Education

Diploma / Undergraduate Degree in Human Services

Job description

• Manage Others Yes

Program Supervisor - Respite Care Connection

ENVIROS - Who We Are:

is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and wellness.

helps our clients make strength-based changes to move to independence within a healthy community.

focuses programs on the unique needs of individual clients practicing experiential learning to provide opportunities for personal discovery and growth.

focus is on building relationships and is the foundation of the work we do. This enables clients to develop skills, healthy trust, and independence.

Since our founding in 1976,Enviros has been an early adopter of new evidence-based best practices and has developed and informed other leading practices.

Why People Choose Enviros

Simply stated, our vision is: “The Power of Human Relationships Invites Belonging and Inspires Growth”.

The Program – Respite Care Connection

The Respite Care Connection promotes, strengthens, and preserves the right for children with developmental disabilities to have a permanent home. The program works toward this goal by providing caregivers with time to take care of themselves and their other children while their child is in respite. The Respite Care Connection is a community-based program for children and youth aged 6-17 years.

The Position – Supervisor

Reporting to the Program Manager, the Program Supervisor provides support by overseeing the program. This role involves developing and maintaining a positive and safe work environment utilizing experiential education and a strength-based approach. The Supervisor is to create and maintain positive relationships with the community, neighbours, professionals and staff members. The Supervisor is responsible for supporting, assisting and directing staff in their work with clients.

The Program Supervisor must follow and actively support all of Enviros’ policies and procedures, health and safety protocols ad legislative protocols and provide support as needed so that accreditation standard are consistently met.

Responsibilities

• Recruit, train, supervise and evaluate staff and volunteers
• Establish and maintain an intake process for the program as per contract requirements
• Maintain contact with client’s Case Workers/Supports/service team as needed, as well as other involved professionals
• Maintain program standards as required
• Ensure staff and teams are utilizing Enviros Principle Based Practice model
• Ensure a trauma informed care model is being utilized in service decisions
• Ensure service plans are developed, implemented, and reviewed on a regular basis
• Support access to community resources, client support, and crisis intervention
• Provide training and community resources for identified needs within the program
• Ensure program is meeting intended outcomes as outlined in contract agreement
• Ensure safety plans are completed when needed
• Ensure transition plans are developed and maintained
• Participate in agency on-call system
• Organize and maintain a safe working environment
• Other duties as required
• Actively support and develop the Enviros Strategic and Business Plan; setting goals and objectives that meet the identified targets
• Promote staff involvement within the Enviros community
• Attend Leadership Meetings as required
• Organize and chair program team meetings

3. Organization and Administration

• Oversee program budget and maintain expenses in conjunction with Manager
• Ensure all program files and client paperwork has been completed
• Compile and report on outcome measures, nominal roll, monthly reports, quarterly report, annual reports, and other reports as required

Competencies are the knowledge, attitudes, and behaviours an employee requires to be successful in their role at Enviros. They are generally aligned with the culture and core values of the organization.

• Communication: able to communicate clearly and tactfully to all levels of the organization in a way that builds rapport and trust using a variety of communication mediums
• Adaptability: adapts to changing departmental and organizational needs and a variety of situations and distractions that arise regularly; and supports the cultivation of a work environment that can manage change well
• Decision Making: uses strong critical thinking with principle-based processing to make timely, informed decisions that enhance the quality of Program service delivery and improve systems
• Collaboration: able to work effectively with all departments, programs and principle-based processes that includes a diverse group of people; promotes cooperation and commitment to achieve goals; and fosters a positive and inclusive work environment
• Initiative: acts confidently in taking initiative and solving problems and empowers others to do the same; able to effectively manage time with strong organizational skills to meet all job requirements successfully
• Learning: proactively identifies ways for self-improvement and development and fully supports the growth and development in all staff with culturally aware, strengths-based, and individualized planning.

Potential Risks

All programs within Enviros provide services to persons served who may be described as “person at risk” or “a vulnerable person”. As a result of the situations persons served may have experienced there may be situations within our programs where person served may become aggressive, violent or lose control of their behaviours, demonstrating at risk behaviours. For all programs, Enviros has protocols to mitigate these risks including providing support and training to assist agency personnel in working through at-risk persons presentation.

Employees must be aware of the potential and inherent risks, including but not limited to physical and/or mental harm, associated with Enviros programs and this role within the agency.

Skills/ Qualifications/Experience

• Diploma / Undergraduate Degree in Human Services
• Experience with needs assessment and supporting children & youth with complex needs (eg. ASD, FASD) as well as supporting adults and families in healthy change
• Highly organized with strong experience with various reporting tools and frameworks
• Supervisory experience
• Experience with experiential learning and strength-based practice
• A current criminal record check including vulnerable sector check (completed within the last six months)
• A current Alberta Intervention Record Check (completed in the last six months)

Enviros believes in the power of diversity and we are dedicated to creating a diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Additionally, Enviros is committed to having a workforce of skilled and diversified representation of the population we serve. We encourage all qualified applicants to apply, however in our commitment to the population we serve, preference will be given to candidates self-identifying as an Indigenous Person.

As a condition of employment, all staff working for Enviros are required to complete:

• Intervention Record Check (IRC)Criminal Record Check including a Vulnerable Sector Check (VSC)

Both checksmust be completed prior to the employee’s start date.

Please note that this process can takeup to six (6) weeksto complete.

Enviros will accept IRCs and Criminal Record Checks with VSC that areno more than six (6) months oldat the time of hire.

Applicants may choose to apply for these checksin advance of being selected for an interview or employmentby clicking the links below and following the required process to avoid potential delays in commencement if you are the successful candidate. Please be aware thatinitiating these checks does not guarantee advancementin the recruitment process.