After Hours Program Supervisor

Force Inspection Services; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Enviros Calgary is seeking an After Hours Supervisor to support live-in programs, oversee weekend overnight on-call operations, and promote safety for residents and staff.

The role combines administrative, training and direct client support, with coordination of awake overnight shifts and scheduling relief. Strong communication and crisis-management skills are essential.

Applicants should have a Human Service credential, experience with youth, and current safety checks.

Qualifications

• Degree or diploma in the Human Service field.
• Experience with youth in a group living environment.
• Trauma-informed practices awareness.
• Professional, reliable and able to work independently.
• Current Alberta Criminal Record Check including Vulnerable Sector.
• Current Alberta Intervention Record check.
• Valid First Aid and CPR.
• Assist and Therapeutic Crisis Intervention training within 6 months would be an asset.

Responsibilities

• Coordinate awake overnight staff and schedule relief coverage for weekends.
• Oversee and support live-in program operations Friday–Monday and overnight shifts.
• Attend monthly leadership meetings and align with Enviros plans.
• Coordinate onboarding and orientation training for new employees; especially awake overnight teams.
• Provide crisis intervention and support as needed; communicate with program supervisors.
• Ensure compliance with Alberta protocols and internal policies; exercise professional judgment.

Skills

Communication skills

Team leadership

Crisis intervention

Organizational skills

Education

Human Service degree/diploma

Job description

Description

Requirements

ENVIROS - Who We Are:

is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and wellness.

helps our clients make strength-based changes to move to independence within a healthy community.

focuses programs on the unique needs of individual clients practicing experiential learning to provide opportunities for personal discovery and growth.

focus is on building relationships and is the foundation of the work we do. This enables clients to develop skills, healthy trust, and independence.

Since our founding in 1976,Enviros has been an early adopter of new evidence-based best practices and has developed and informed other leading practices.

Why People Choose Enviros

Simply stated, our vision is: “The Power of Human Relationships Invites Belonging and Inspires Growth”.

The Programs- Connects/Passages/Journeys/Triveri House/Excel

Enviros provides Group Care, Open custody, and Housing services in 5 live-in programs in Calgary with 24/7 supports. Group care programs (Connects, Passages and Journeys) provide support services to children and youth who, for a number of reasons, are unable to live at home and who are involved in Children and Family Services. Excel is an Open Custody program that supports young people in an open custody sentence who are exiting the justice system and reintegrating back into community. Triveri House is a placed based Supportive Housing program for young adults experiencing episodic or chronic homelessness.

The Position- After Hours Supervisor

The After Hours Supervisor is part of the Enviros Leadership team and is responsible for supporting the overall safety of person served and staff in the program while on shift. They are responsible for overseeing and coordinating the weekend overnight and on-call operations of the live-in programs and to promote and build relationships with other professionals. This full-time position will cover the Enviros Live-In Programs On-Call responsibilities Friday through Monday. This coordinator position involves a combination of administrative, training and direct client and staff support roles. This includes administrative responsibilities Mondays and Fridays along with direct support to Awake Overnight teams over the weekend (both over the phone and in person).

This role involves close communication with all live-in programs, program supervisors and managers. The position will include the coordination of awake overnight staff positions and scheduling relief coverage as required on weekends; this may include working an overnight shift when coverage cannot be obtained. Weekly work schedule will be flexible to accommodate on-all responsibilities.

• Actively support and participate in Enviros business plan activities
• Attend monthly leadership meetings

Organization and Administration

• Work closely with the live in program supervisors and managers to ensure all awake overnight shifts are covered
• Support on-boarding and orientation training for new employees; particularly, the awake overnight teams and relief employees
• Have a good understanding of and ensure all notifications are made according to Alberta Children’s’ Services and Alberta Solicitor General protocols and that internal communications with supervisors and managers follow Enviros policies
• Provide crisis intervention and support

Reporting Relationship

Reports to the Live-In Program Manager

For Consideration Applicants Will Need to Demonstrate the Following

To be considered for this opportunity, applicants should have minimally a degree/diploma in the Human Service field, experience with youth in a group living environment; be aware of trauma informed practices, and be professional, reliable, and able to work independently.

• A current criminal record check including vulnerable sector (completed within last 6 months).
• A current Alberta Intervention Record check (completed within last 6 months).
• Valid First Aid and CPR.
• Current Suicide Intervention (ASSIST) and Therapeutic Crisis Intervention (TCI) training would be an asset and must be completed within 6 months of employment.

This position is well suited for individuals who are highly organized, excel in communication, have strong computer skills and can work calmly in urgent situations. The majority of this work will include coaching (through telephone or directly) front line awake overnight staff in dealing with situations involving person served. This roll also includes shift coverage and requires someone with strong interpersonal skills.

The successful candidate will have a high level of awareness regarding policy and protocols and will be able to apply critical thinking when dealing with urgent situations that arise.

Individuals who have experience working with Individuals in the vulnerable sector in a supervisory role, working in crisis situations and those with current Therapeutic Crisis Intervention training would be an asset.

All candidates are required to obtain the following training and documentation prior to starting this role:

• A current Alberta Intervention Record check (completed within the last 12 months)
• A current First Aid and CPR/AED ‘C’ certificate
• A Class 4 or 5 Driver’s License (Class 5 GDL will not be accepted)
• A 5 year drivers abstract with no major violations

Enviros believes in the power of diversity and we are dedicated to creating a diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Additionally, Enviros is committed to having a workforce of skilled and diversified representation of the population we serve. We encourage all qualified applicants to apply, however in our commitment to the population we serve, preference will be given to candidates self-identifying as an Indigenous Person.

As a condition of employment, all staff working forEnvirosare required to complete:

• Intervention Record Check (IRC)Criminal Record Check including a Vulnerable Sector Check (VSC)

Both checksmust be completed prior to the employee’s start date. Please note that this process can takeup to six (6) weeksto complete.

Enviros will accept IRCs and Criminal Record Checks with VSC that areno more than six (6) months oldat the time of hire.