Program Supervisor

MATRIX Foster Care Services; Mississauga; On-site; CAD 55,000 - 70,000; Full time

Job summary

MATRIX Foster Care Services is seeking a Program Supervisor to lead day-to-day operations, supervise frontline staff, and ensure the delivery of client-centered care for children, youth, and families.

You will oversee program development, coordinate services, and ensure compliance with agency standards, legislation, and safety requirements while promoting trauma-informed practices.

Qualifications

• Bachelor’s degree in Child and Youth Care, Social Work, Psychology, or related field.
• 3–5 years experience in child/youth care or foster care, with 2+ years in supervision.
• Knowledge of trauma-informed care, behavior modification, and youth development.

Responsibilities

• Program Oversight: Monitor and coordinate foster care and youth-focused programs to ensure compliance with policies, standards, and legislation.
• Staff Supervision: Lead program staff, conduct performance evaluations, set development goals, and provide training.
• Client-Centered Support: Ensure individualized, culturally sensitive care for children, youth, and families.
• Administrative Duties: Maintain accurate records, develop schedules, and ensure adequate staffing.
• Collaboration and Communication: Build partnerships with community agencies and schools to enhance service delivery.
• Crisis Management: Provide guidance during crises and apply de-escalation strategies.

Skills

Leadership

Communication

Trauma-informed care

Behavior modification

Youth development

Education

Bachelor's degree in Child and Youth Care, Social Work, Psychology, or related field

Job description

Salary Range: $55,000.00 To $70,000.00 Annually

Job Description: Program Supervisor

Position Type:Full-Time

Reports to:Program Director/Manager

Location: Multiple

Overview

MATRIX Foster Care Servicesis committed to providing exceptional support to children, youth, and families, fostering resilience, security, and emotional well-being. As aProgram Supervisor, you will play a critical leadership role in ensuring the delivery of high-quality, client-centered care. You will oversee day-to-day program operations, supervise frontline staff, and support the implementation of services aligned with our mission and values.

Key Responsibilities

Program Oversight

• Monitor and coordinate the implementation of foster care and youth-focused programs to ensure compliance with agency policies, standards, and applicable legislation.
• Develop, implement, and evaluate programs that enhance attachment security, resilience, and physical/emotional safety for children and youth in care.

Staff Supervision

• Provide leadership and supervision to program staff, including child and youth care practitioners, caseworkers, and support teams.
• Conduct regular performance evaluations, set professional development goals, and facilitate ongoing training aligned with agency objectives.

Client-Centered Support

• Ensure children, youth, and families receive individualized, culturally sensitive care.
• Act as a resource and advocate for youth in care, addressing their unique needs, including behavioral, mental health, and emotional support.

Administrative Duties

• Maintain accurate records and documentation in accordance with agency standards and regulatory requirements.
• Develop program schedules, assign workloads, and ensure adequate staffing levels.

Collaboration and Communication

• Foster partnerships with community agencies, schools, and other stakeholders to enhance service delivery.
• Represent our company in meetings, conferences, and other forums to advocate for children and youth in care.

Crisis Management

• Provide guidance and support during crises, ensuring staff and client safety.
• Implement de-escalation strategies and behavior modification techniques as needed.

Qualifications

• Bachelor’s degree in Child and Youth Care, Social Work, Psychology, or a related field.
• Minimum of 3-5 years of experience in child and youth care or foster care services, with at least 2 years in a supervisory role.
• Strong understanding of trauma-informed care, behavior modification techniques, and child/youth development.
• Excellent communication, leadership, and organizational skills.
• Knowledge of relevant legislation, including child welfare laws and workplace safety standards.
• Ability to work flexible hours, including evenings and weekends as required.

Preferred Skills

• Certification in Crisis Intervention or Behavior Management (e.g., UMAB).
• Experience with mental health challenges such as ADHD, autism, and behavioral disorders.
• Proficiency in case management software and reporting tools.