Program Service Caseworker - Afternoons

TSA The Salvation Army TSA; Canada; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Flexibility at work

Paid vacation and sick time

Job summary

The Salvation Army operates a residential facility in Canada, supporting clients through admissions, intake processing and housing-stability planning. The role is full-time, afternoon shift (1:00 PM - 1:00 AM) with rotating shifts, totaling 84 hours bi-weekly.

Responsibilities include case work, documentation, incident reporting, and collaboration with PSCW staff. A college diploma or Bachelor of Social Work is preferred, along with a valid driver’s license and strong communication skills.

Qualifications

• College diploma or equivalent post-secondary study in social/women-related services.
• Bachelor of Social Work preferred.
• Valid Driver’s License required.

Responsibilities

• Written and Verbal Communication: document intake, HSIF notes, logs and reports.
• Stay up to date with management emails, client case notes and policy updates.
• Report incident reports and complete daily frontline logs.
• Maintain housing-stability planning and housing-related case work.
• Use HIFIS for client case work; manage housing support contacts.
• Coordinate with PSCW staff and facilities for on-site maintenance.
• Adhere to frontline worker responsibilities shift sheets.

Skills

Communication skills

Time management

Empathy and compassion

Teamwork

Confidentiality

Education

College diploma in social services

Bachelor of Social Work

Valid Driver’s License

Tools

HIFIS system

MS Office (Word/Excel/PowerPoint)

Database skills

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Position Purpose Summary

To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.

This is a regular full-time role working the afternoon shift, 1:00 PM - 1:00 AM, rotational shifts, 84 hours bi-weekly.

Accountabilities

• Written and Verbal Communication Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.
• Reporting Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and to supervisory staff.
• Completing daily front-line worker responsibility logs and bed board charts.
• Completing all required aspects of ongoing performance evaluation and coaching documents.
• Case Work/Facility Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Fulfillment of daily PSCW shift responsibility sheets Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• Manage contact with professional and agency support staff PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

Working Conditions

PSCW staff members work onsite at Belinda’s Place; approximately 95%.

On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• College diploma or equivalent post-secondary formal study related to social and/or women related services work.
• Bachelor of Social Work is preferred.
• Valid Driver’s License is a requirement.

Experience and Skilled Knowledge Requirements

Experience working with homelessness, mental health and addictions. Must have functional knowledge and understanding of women issues related to homelessness, mental health and addictions.

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• The responsibilities associated with this position demand a high degree of confidentiality.
• Strong oral and written communication skills are essential.
• Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential.
• Ability to work independently as well as part of a team.
• Must have good interpersonal/time management skills.
• Good knowledge of community resources.
• Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

Compliance

The Salvation Army's (TSA) Criminal Background Check policy stipulates that a criminal background check is required for all new employees. Additional screening is required for employees and volunteers who will work with vulnerable persons.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Compensation

The target hiring range for this position is $22.05 to $22.05 with a maximum of $22.05. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Benefits

• Health and dental benefits.
• Paid vacation and sick time.
• RRSP’s.
• Flexibility at work.

There is a place for everyone to belong at The Salvation Army.