Program Service Caseworker - Afternoons

The Salvation Army; Newmarket; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Salvation Army in Newmarket, Ontario, is seeking a dedicated PSCW-style role to support clients and manage a residential facility. The position focuses on intake processing, housing-stability planning, and wrap-around supports, ensuring clients move toward and maintain housing stability.

The role requires college-level study in social services or related fields, with a preference for a Bachelor of Social Work.

Qualifications

• College diploma or related post-secondary study in social services or women related services. Bachelor preferred.
• Valid Driver's License is a requirement.
• Experience with homelessness, mental health and addictions.

Responsibilities

• Support clients and operate residential facility, including intake/admission processing and case triaging.
• Maintain client housing-stability planning and housing-related case work.
• Complete daily logs, bed board charts, and incident reports.
• Document client interactions in HIFIS and other systems; ensure confidentiality.
• Coordinate with external agencies and service providers to access wrap-around supports.

Skills

Communication skills

Empathy

Time management

Teamwork

Confidentiality

Education

College diploma or related post-secondary study

Bachelor of Social Work preferred

Tools

Word processing

Desktop Publishing

Spreadsheet/Graphing

Database software

HIFIS system

Job description

Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description:Position Purpose Summary:To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.This is a regular full-time role working the afternoon shift, 1:00 PM - 1:00 AM, rotational shifts, 84 hours bi-weekly.Accountabilities:Written and Verbal CommunicationPerforming all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.ReportingFulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and to supervisory staff.Completing daily front-line worker responsibility logs and bed board charts.Completing all required aspects of ongoing performance evaluation and coaching documentsCase Work/FacilityMaintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.Fulfillment of daily PSCW shift responsibility sheetsMaintaining personal HIFIS account and using HIFIS system for all aspects client case work.Manage contact with professional and agency support staffPSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.WORKING CONDITIONS:PSCW staff members work onsite at Belinda’s Place; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.Education, Qualifications and Certifications:College diploma or equivalent post-secondary formal study related to social and/or women related services work. Bachelor of Social Work is preferred.Valid Driver’s License is a requirementExperience and Skilled Knowledge RequirementsExperience working with homelessness, mental health and addictions.Must have functional knowledge and understanding of women issues related to homelessness, mental health and addictions.Skills and Capabilities (examples provided below):Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.The responsibilities associated with this position demand a high degree of confidentialityStrong oral and written communication skills are essential.Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essentialAbility to work independently as well as part of a teamMust have good interpersonal/time management skillsGood knowledge of community resourcesMust exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.The Salvation Army's (TSA) Criminal Background Check policy stipulates that a criminal background check is required for all new employees. Additional screening is required for employees and volunteers who will work with vulnerable persons.Compensation:The target hiring range for this position is $22.05 to $22.05 with a maximum of $22.05.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.