Program Service Manager

TSA The Salvation Army TSA; Toronto; Vor Ort; CAD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Salvation Army Maxwell Meighen Centre, located at 135 Sherbourne St., is seeking a front-line manager to supervise the Case Management Team and oversee social services programs. The role includes carrying a caseload, assisting clients through difficult times, and supporting the leadership team in promoting self-sufficiency.

You will coordinate with partner agencies, maintain accurate documentation for funders, and lead weekly meetings while helping to shape policies and housing referrals.

Aufgaben

• Responsible for the overall daily operation and management of the Case Management Team
• Participate and support team in case conferences with partner agencies
• Responsible for the data base and networking with other service providers for consistent reporting functions
• Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
• Lead weekly case management meetings with team
• Review individual case workers/resource workers case notes, when required
• Regularly review and recommend, if necessary, revisions to operational policies and procedures
• Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
• Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution
• Provide case management

Jobbeschreibung

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The role is a front-line management position at the Maxwell Meighen Centre (135 Sherbourne St.), which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.

ACCOUNTABILITIES

Case Management Team Supervision

• Responsible for the overall daily operation and management of the Case Management Team
• Participate and support team in case conferences with partner agencies
• Responsible for the data base and networking with other service providers for consistent reporting functions
• Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
• Lead weekly case management meetings with team
• Review individual case workers/resource workers case notes, when required
• Regularly review and recommend, if necessary, revisions to operational policies and procedures
• Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
• Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution
• Provide case management