Front Line Worker (Full Time – Contract)

The Salvation Army Canada and Bermuda Territory; Toronto; On-site; CAD 37,000 - 39,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Front Line Supervisor for Florence Booth House in Scarborough. This contract role runs from November 2026 to May 2027 and will oversee shift operations, client intake, and safety procedures.

Responsibilities include managing intake, staff supervision, meal service, client assistance, and documentation. Candidates should have a social services background, CPR/First Aid, Crisis Intervention training, and police clearance.

Qualifications

• High School Diploma in Social/Human Services or equivalent.
• CPR/First Aid certification is required.
• Crisis Intervention certification is required.
• Police check clearance is required.
• Knowledge of homelessness, addictions counselling and mental health is preferred.

Responsibilities

• Sign in for shift and read logbook entries.
• Take on role as Fire Captain during emergencies.
• Orient new intakes and review house rules.
• Enforce house rules and discuss behavior modifications.
• Enter intakes and discharges in SMIS and manage documents.

Skills

Attention to detail

Problem solving

De-escalation

Team player

Computer skills

English proficiency

Education

High School Diploma in Social/Human Services

CPR/First Aid Certification

Crisis Intervention Certification

Police check clearance

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION INFORMATION

These roles are contract to run from Nov 2026 – May 2027

LOCATION: 50 Estate Drive, Scarborough, M1H 2Z1

SERVICE RESPONSIBILITIES:

All Shifts

• Signs in for shift and reads all Logbook entries

• Take on role as Fire Captain each shift during emergency situations

• Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage

• Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and

• Enter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS

• Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date

• Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports

• Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift

• Monitors the activities of the clients and maintains availability for personal, practical and moral support

• Provides the clients with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the client.

• Liaises with internal referral sources and external agencies as needed

• Keep a record of meal requests and food allergies

• Distribute late meals, bag lunches, coffee/tea, and serve snacks

• Announce mealtimes

• Oversee mealtimes and provide supervision in the serving area

• Empty garbage cans as needed

• Clean client sitting area for urgent spills as needed in absence of cleaning staff

• Make announcements to clients as needed

• Write messages for clients and notify clients accordingly

• Distribute clothing and personal hygiene items as requested by the clients

• Provide harm reduction resources and distribute safe use supplies as requested

• Assist with receiving/organizing/storing of donated items

• Respond to and direct all telephone inquiries/voicemails accordingly

• Carries out wellness checks throughout the building in accordance with policies and procedures

• Record all facility issues and concerns on the appropriate Work Order/Supply Order document

• Assists and participates in program functions on special occasions or activities

• Place used walkie talkie on charger at the end of each shift

• Contact repair people as needed

• Approve overnight passes, working passes and curfew extensions

• Tidy front desk/intake area throughout the shift

• Assist clients with any resources/referrals that may be required

• Bag/label clients’ belongings and place in storage room that have been left behind according to policies and procedures

• Cleaning/disinfect cots and make available for new intake in the absence of housekeeping

• Perform other duties required by administration

Night Shift specific.

• Complete nightly bed checks and discharge as needed, as per policy and procedure

ACCOUNTABILITIES:

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Reports directly to the Front Line Supervisor

• Indirectly reports to the Assistant Director and/or the Director

• Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Chaplain, Administration and the Management Team

External:

• Establish and maintain good working relationships with external agencies to make the appropriate referrals.

WORKING CONDITIONS:

The incumbent will work under the following disagreeable conditions:

• Dealing with angry people

• Abusive people

• Verbal abuse

• Isolation

• Work schedule affecting lifestyle

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• High School Graduate with a diploma in the Social Services or Human Services field.
• Prior related experience, including experience with frontline work in a social service setting
• Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
• Certification in CPR/First Aid
• Certification in Crisis Intervention
• Police check clearance
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House

Skills and Capabilities (examples provided below):

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• De-escalation skills
• Possess excellent problem-solving skills
• Ability to function as a team member
• Basic computer and clerical skills
• Fluent in written and spoken English

Compensation:

The target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.