Program Manager - Rare Disease

MWI Animal Health; Canada; Hybrid; CAD 76,000 - 119,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Parental leave

Caregiver leave

Adoption support

Fertility coverage

Wellness programs

Mentoring program

Employee resource groups

Volunteer opportunities

Job summary

MWI Animal Health is seeking a Program Manager for Rare Disease to oversee project delivery, staffing, and client communications in a healthcare setting. You will lead cross-functional teams to manage reimbursement programs, compliance initiatives, and clinical patient support efforts.

Qualified candidates will have a university degree in business or science, 2+ years in project management and people management, and experience in pharma/biotech or healthcare.

Qualifications

• Minimum University Degree in Business Administration, Science or equivalent experience.
• Science / healthcare background an asset.
• Minimum 3 years' experience in the pharmaceutical/biotech or healthcare-related industries.
• Strong client management experience an asset
• Minimum 2 years’ experience in project or program management.
• Minimum 2 years of People management experience
• Experience in reimbursement considered an asset
• RN/RPN designation an asset and may be required by specific programs

Responsibilities

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
• Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs.
• Implement assigned call centre projects; design and development of new projects including development of protocols, resource allocation and database.
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement.
• Produce all project related reporting; participate in client meetings; daily and on-going client project communications.
• Identify and implement staff recruiting strategies and participate in the hiring process.
• Responsible to report all Adverse Events to the assigned units/departments
• The Program Manager will also be assigned other duties and tasks as required from time
• Bilingual is an asset

Skills

Pharma distribution

Warehouse systems

Business acumen

Analytical skills

Communication

Leadership

Organization

Time management

Problem solving

Presentation skills

MS Office

Education

University degree in business/admin or science

RN/RPN designation asset

Tools

Microsoft Word

Excel

PowerPoint

Job description

# **Job Details****PRIMARY DUTIES AND RESPONSIBILITIES:** * Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.* Monitors the performance of staff members to assess training needs and requirements.* Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.* Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.* Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;* Implement assigned call centre projects;* Design and development of new projects including development of protocols, resource allocation and database;* Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;* Produce all project related reporting;* Participate in client meetings;* Daily and on-going client project communications;* Identify and implement staff recruiting strategies and participate in the hiring process.* Responsible to report all Adverse Events to the assigned units/departments* The Program Manager will also be assigned other duties and tasks as required from time* Bilingual is an asset**EXPERIENCE AND EDUCATIONAL REQUIREMENTS:** * Minimum University Degree in Business Administration, Science or equivalent experience;* Science / healthcare background an asset;* Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;* Strong client management experience an asset* Minimum 2 years’ experience in project or program management;* Minimum 2 years of People management experience* Experience in reimbursement considered an asset;* RN/RPN designation an asset and may be required by specific programs**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:** * Advanced knowledge of pharmaceutical distribution industry* Working knowledge of automated warehouse operating system* Strong business and financial acumen* Strong analytical and mathematical skills* Ability to communicate effectively both orally and in writing* Effective interpersonal and leadership skills* Effective organizational skills; attention to detail* Ability to consistently meet deadlines* Excellent problem-solving skills; ability to resolve issues effectively and efficiently* Excellent presentation skills* Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.Nous offrons une rémunération, des avantages et des ressources qui favorisent une culture hautement inclusive et soutiennent la capacité des membres de notre équipe à vivre avec un objectif chaque jour. En plus des offres traditionnelles telles que les soins médicaux, dentaires et de la vue, nous fournissons également une gamme complète d'avantages qui se concentrent sur les aspects physiques, émotionnels, financiers et sociaux du bien-être. Cela comprend le soutien aux familles qui travaillent, qui peut inclure la prise en charge des personnes dépendantes, l'aide à l'adoption, la couverture de l'infertilité, le soutien à la constitution d'une famille, les solutions de santé comportementale, le congé parental rémunéré et le congé rémunéré pour les aidants. Pour encourager votre développement personnel, nous offrons également une variété de programmes de formation, des ressources de développement professionnel et des opportunités de participer à des programmes de mentorat, à des groupes de ressources pour les employés, à des activités de bénévolat et bien plus encore.Temps Plein.Cencora s'engage à offrir l'égalité des chances en matière d'emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité sexuelle, d'information génétique, d'origine nationale, d'âge, de handicap, de statut de vétéran ou d'appartenance à toute autre classe protégée par la loi fédérale, nationale ou locale. Le succès continu de l'entreprise dépend de l'utilisation complète et efficace de personnes qualifiées. Par conséquent, le harcèlement est interdit et toutes les questions liées au recrutement, à la formation, à la rémunération, aux avantages, aux promotions et aux transferts respectent les principes d'égalité des chances et sont non discriminatoires. Cencora s'engage à fournir des aménagements raisonnables aux personnes handicapées au cours du processus d'embauche, conformément aux exigences légales. Si vous souhaitez demander un aménagement dans le cadre de votre recherche d'emploi, veuillez appeler le 888.692.2272 ou envoyer un courriel à [e-mail]. Nous déterminerons les aménagements à apporter en fonction de chaque demande. Les messages et les courriels concernant autre chose que des demandes d'adaptation ne seront pas retournés.Cencora s'engage à mettre en place des pratiques d'emploi équitables et accessibles. Sur demande, Cencora aménagera les personnes handicapées pendant le processus de recrutement, d'évaluation et d'embauche, et pendant l'emploi.# ********Salary Range\\*********$76,200 CAD - 119,460 CADThis posting is intended to fill an existing vacancy for our Program Manager - Rare Disease role.