Program Manager, Operational Projects

City of Ottawa; Ottawa; On-site; CAD 113,000 - 144,000; Full time

Job summary

The City of Ottawa is seeking a leader for a temporary, high-profile operational project in Revenue Services. This role involves strategic transformation, managing a team, and enhancing client service through innovative solutions. The ideal candidate will possess strong project management skills and a passion for public service. Responsibilities include overseeing project activities, managing resources, and ensuring effective communication with stakeholders.

Qualifications

• Minimum of 5 years managing major complex projects.
• Experience in managing human resources and project budgets.

Responsibilities

• Lead the Service Evolution and Delivery team for Revenue Services.
• Drive strategic transformation across digital infrastructure.
• Manage project team’s human and financial resources.

Skills

Project Management

Strategic Thinking

Public Service Transformation

Education

4 year university degree in Public Administration

Tools

MS Office

Job description

Requisition ID: 17719
Department: Finance and Corporate Services Dept.
Service: Revenue Service
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: MPE
Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Management
Application Close:30/05/2025

JOB SUMMARY

You are responsible for planning, coordinating and managing a temporary, large-scale, high profile operational project. As the leader of the Service Evolution and Delivery team, your team will serve as the innovation hub for Revenue Services, responsible for reimagining and revolutionizing our approach to client service. Supporting a Service Area with significant public interactions, we must evolve alongside rapidly changing technology and rising citizen expectations.
You will lead this team to:
• Drive strategic transformation across our Service Area's digital infrastructure
• Break down traditional silos to create a unified, client-centered service approach
• Leverage emerging technologies to enhance both client and staff experiences
• Lead multiple high-impact projects that will fundamentally reshape our service delivery
• Establish Revenue Services as a leader in municipal service innovation

The ideal candidate for this role will bring executive-level strategic thinking and a passion for public service transformation. They will have the vision to see beyond current limitations and the practical skills to implement meaningful change.
You provide a central coordination and integration point for related project activities and manage an integrated work plan, which identifies key dependencies, integration points and communication and consultation plans. You provide strategic risk and issues management support and provide regular progress updates to senior management on risks to the project schedule, budget and/or quality of deliverables.
You are responsible for managing the project team/work unit’s human and financial resources, including developing and monitoring operating budgets and the hiring, termination, performance management and discipline of staff as necessary. You also establish and maintain client, stakeholder and partner relationships to achieve the desired outcomes of the project.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Public Administration, Business Administration or related field (insert specific field related to the project if required for posting)

Minimum of 5 years of relevant experience managing major projects of a complex nature (insert specialized area and type of experience if required for posting), including experience in the management of human resources, external contract resources and project/operating/capital budgets, preferably in a municipal setting

CERTIFICATIONS AND LICENCES Technical or professional certification or licence specific to the project area, if required to perform the work Project Management Professional (PMP) certification is an asset KNOWLEDGE

• Insert specific technical knowledge required to perform the work, if required for posting
• Project management principles, methodologies and practices
• Contract document preparation and the tendering process
• Community consultation principles and practices as required
• The City of Ottawa’s organizational, governance and administrative structures
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Industry trends and developments
• Corporate policies, guidelines and practices
• The various Collective Agreements in place at the City
• MS Office and other software applications related to the project as required
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies.

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• Police Record Check:The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail].