Manager, Dynamics 365 F&O Operations / Support Team

BDO; Calgary; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading firm in Canada is looking for a Manager for Dynamics 365 F&O Operations to lead a growing team. This role emphasizes operational excellence, team growth, and client satisfaction, offering flexibility to work remotely. Candidates should possess strong leadership skills and a background in ERP systems.

Qualifications

• Minimum 5 years' experience with Dynamics 365 F&O or similar ERP systems.
• At least 5 years in IT/Consulting with operational experience.

Responsibilities

• Managing multiple projects within budget, scope, and timeline.
• Mentoring and coaching team members, managing performance.
• Ensuring effective service delivery and high customer satisfaction.

Skills

Leadership

Communication

Project Management

Continuous Improvement

Agile

Troubleshooting

Education

Bachelor’s degree in business, technology, or related field

Tools

D365 F&O

SAP

Oracle Cloud ERP

Job description

BDO is a firm built on positive relationships with our people and clients. Our professionals provide exceptional service, offering trusted advice and insights. We foster an award-winning environment that emphasizes personal and professional growth.

BDO Canada is seeking a Manager, Dynamics 365 F&O Operations / Support Team to join our growing Solution Operations practice, with the flexibility to work remotely across Canada. This role focuses on operationalizing and managing the D365 F&O service line, with a passion for operations, service excellence, team growth, and continuous improvement. The successful candidate will own the delivery and operational management of key accounts and contribute to the practice's evolution. An entrepreneurial spirit is valued.

BDO Digital provides implementation and support services for accounting, ERP, CRM, and BI solutions across Canada. We are a Microsoft Gold Certified partner and the 2024 Microsoft Canada Partner of the Year.

Responsibilities include:

1. Talent
2. Supporting recruitment efforts
3. Mentoring and coaching team members, managing performance and career development
4. Team utilization planning and forecasting
5. Ensuring team skills, experience, and capacity meet service needs
6. Engagements
7. Managing multiple projects within budget, scope, and timeline
8. Providing financial and accounting advice on D365 F&O
9. Serving as the primary contact for financial and accounting best practices
10. Monitoring vendor relationships where applicable
11. Leading action planning meetings and driving deliverables
12. Handling escalations and customer satisfaction concerns
13. Building client relationships and expanding engagement opportunities
14. Operations
15. Ensuring effective service delivery and high customer satisfaction
16. Adhering to ITSM best practices
17. Supporting month-end billing processes
18. Driving continuous improvement in tools and procedures
19. Tracking and reporting on KPIs for operational excellence
20. Growth
21. Participating in pre-sales activities and developing new service offerings
22. Contributing to the practice's business plan

Success in this role is demonstrated by:

• Living BDO's core values: Integrity, Respect, Collaboration
• Understanding client industries and delivering high-quality, professional service
• Effective service delivery and client satisfaction
• Fostering an inclusive, engaging work environment
• Adopting digital tools and strategies for innovation
• Continuous learning and professional development

Qualifications and Experience:

• Bachelor’s degree in business, technology, or related field
• Minimum 5 years' experience with Dynamics 365 F&O or similar ERP systems (e.g., SAP, Oracle Cloud ERP)
• At least 5 years in IT/Consulting with operational experience
• Over 5 years overseeing software projects/programs
• At least 3 years managing and mentoring teams of 5+ members
• 3+ years engaging in pre-sales activities including proposals
• 3+ years working with senior client personnel
• 3+ years developing operational procedures and continuous improvement initiatives

D365 F&O certifications are an asset.

Additional Skills:

• Knowledge of Agile or Scrum methodologies, or project management
• Understanding of ITIL or ITSM frameworks
• Strong communication and presentation skills
• Excellent troubleshooting, multitasking, and time management skills