Program Manager, Marketing Solutions

Concentrix; Mississauga; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RRSP

Paid time off

Paid learning days

Job summary

Concentrix is seeking a Program Manager to plan, coordinate, and deliver automotive marketing and customer engagement programs from initiation to completion. You will manage schedules, budgets, risks, and cross-functional teams to ensure CRM, digital, direct mail, loyalty, retention, and lifecycle initiatives are delivered on time and within budget.

The role requires 6–7 years in project management or related fields, a bachelor’s degree, and strong English communication.

Qualifications

• 6–7 years of experience in project management, marketing campaign management, client delivery, or related field.
• Bachelor’s degree in Marketing, Project Management, Business, or related field preferred.
• Experience managing marketing campaigns, customer engagement programs, CRM initiatives, digital marketing, direct mail, loyalty, retention, or customer lifecycle programs.
• Highly organized with strong timelines, budgets, deliverables, documentation, risks, and stakeholder expectations.
• Clear communication skills in English, both written and verbal.
• Proficient in creating polished PowerPoint presentations for internal and client discussions.
• Able to work independently and in teams; move initiatives forward with minimal direction.
• Strong cross-functional collaboration across teams and client groups.
• Ability to manage multiple priorities and shifting deadlines in multi-client environments.
• Discretion and confidentiality in handling client information.
• Proficiency with Microsoft Office, Teams, project management tools, and reporting practices.
• Advanced Excel skills for data analysis and reporting.

Responsibilities

• Plan, coordinate, and deliver automotive marketing and customer engagement programs from initiation to completion.
• Manage project plans, timelines, budgets, forecasts, and status reports.
• Collaborate with Creative, Development, Analytics, QA, Production, Client Success, technology teams, and vendors.
• Facilitate meetings, gather requirements, and document business objectives.
• Create clear PowerPoint presentations for client-facing discussions.
• Monitor scope, risks, issues, dependencies, and change requests.
• Ensure campaign deliverables meet quality and client expectations.
• Support estimates, SOWs, billing, and project financial tracking.
• Track performance against on-time delivery, budget, and client satisfaction.
• Maintain strong client relationships through proactive communication and issue resolution.
• Work independently with minimal direction and keep teams aligned.
• Support one or more client accounts as needed.
• Drive process improvements and efficiency.

Skills

Project management

Marketing campaign management

Client delivery

CRM initiatives

Digital marketing

Direct mail

Loyalty programs

Customer lifecycle programs

Education

Bachelor’s degree in Marketing/Project Management/Business

Tools

Microsoft Office

Microsoft Teams

Project management tools

Excel

Job description

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.Position SummaryAs a Program Manager, you will plan, coordinate, and deliver automotive marketing and customer engagement programs from initiation through completion. You will manage project schedules, budgets, scopes, risks, and cross-functional teams to ensure CRM, digital, direct mail, loyalty, retention, and customer lifecycle marketing initiatives are delivered accurately, on time, and within budget.This role is ideal for a highly organized, collaborative, and client-focused professional who is comfortable working across multiple teams, presenting to stakeholders, and managing competing priorities with limited direction.What you will do in this role:In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Manage end-to-end execution of automotive marketing campaigns and client projectsDevelop and maintain project plans, timelines, budgets, forecasts, status reports, and project documentationCollaborate cross-functionally with Creative, Development, Analytics, QA, Production, Client Success, technology teams, and vendor partnersFacilitate client and internal stakeholder meetings, gather requirements, and document business objectivesCreate and deliver clear, polished PowerPoint presentations for internal teams and client-facing discussionsMonitor project scope, risks, issues, dependencies, and change requests, escalating when appropriateEnsure campaign deliverables meet quality standards, business requirements, and client expectationsSupport estimates, statements of work, billing requirements, and project financial trackingTrack project performance against key success measures, including on-time delivery, budget adherence, client satisfaction, quality, and stakeholder communicationMaintain strong client relationships through proactive communication, follow-up, confidentiality, and issue resolutionWork independently with minimal direction while keeping teams aligned, informed, and accountableSupport one or multiple client accounts depending on business needs and skill setDrive process improvements and identify opportunities to improve operational efficiencyBalance competing priorities in a fast-paced environment with flexibility, sound judgment, and an open-minded approachTravel locally for client visits as needed, up to 10% or lessYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Have 6–7 years of experience in project management, marketing campaign management, client delivery, or a related fieldBring a combination of relevant education and experience; a bachelor’s degree in Marketing, Project Management, Business, or a related field is preferredHave experience managing marketing campaigns, customer engagement programs, CRM initiatives, digital marketing, direct mail, loyalty, retention, or customer lifecycle programsAre highly organized and able to manage timelines, budgets, deliverables, documentation, risks, and stakeholder expectationsCommunicate clearly and professionally, with strong English written and verbal communication skillsAre comfortable presenting to internal stakeholders and clients, including developing polished PowerPoint presentationsWork well independently and collaboratively, with the ability to move initiatives forward without needing significant directionAre a strong team player who can build trust across cross-functional teams and client groupsCan manage multiple priorities, shifting deadlines, and either single-client or multi-client project environmentsDemonstrate flexibility, open-mindedness, discretion, and a strong commitment to confidentialityAre proficient with Microsoft Office, Microsoft Teams, project management tools, reporting processes, and documentation practicesHave advanced Excel skills, including the ability to organize, analyze, and report on project or financial informationAre comfortable with light local travel for client visitsIt will be a plus if you:Are bilingual in English and FrenchHave experience working in the automotive industryHave Salesforce experienceHave experience working directly with clients and supporting client-facing project deliveryHave experience supporting statements of work, estimates, billing, forecasting, or project financial trackingBring strong process improvement skills and a continuous improvement mindsetWhat's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.In this role, we offer benefits that help support your unique lifestyle:The base salary range for this position is $60k- $70k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Oct 12, 2026.This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.Power the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”#LI-RemotePhysical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Opportunity Statement:Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.Reasonable Accommodation Statement:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence (AI):As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE