Automotive Customer Support Specialist (On-Site)

Minacs; Hamilton; Hybrid; CAD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee assistance program (EAP)

Retirement savings plan

Job summary

Concentrix is seeking an Automotive Customer Support Specialist in Hamilton, Ontario. The role focuses on delivering exceptional customer experiences and tech-powered solutions for a leading automotive brand.

You will coordinate resolutions, handle inquiries, and document cases while collaborating with teams to ensure service Excellence. The position requires a High School Diploma or GED and 2–3 years of customer service experience, with strong computer skills and clear communication.

Qualifications

• High School Diploma or GED required.
• 2–3 years of customer service experience preferred.
• Strong computer proficiency and multitasking ability.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate resolutions to customer vehicle issues and dealership inquiries.
• Respond to inbound inquiries via phone, email, and mail.
• Provide campaign information and document per Consumer Affairs policies.
• Maintain and update consumer affairs case files with documentation.

Job description

Join a world-class team in Hamilton, ON, as an Automotive Customer Support Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)**A NEW CAREER POWERED BY YOU**Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “**World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!As an Automotive Customer Support Specialist, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As an Automotive Customer Support Specialist, you’ll:* Coordinate resolutions to customer vehicle issues, dealership complaints, warranty policies, and more* Correspond to customer inquiries from inbound inquiries, emails and mail* Provide campaign information to customers and documents according to Consumer Affairs policies* Document customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation* Act as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues* Deliver expert customer experiences...with a smile**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:* Minimum 18 years of age with a High School Diploma or GED.* At least 2-3 years of customer service experience; automotive industry experience is preferred.* Strong computer proficiency with the ability to navigate multiple applications.* *Excellent* written and verbal communication skills to effectively engage with customers.* A *passion* for the automotive industry with a propensity for problem-solving.* Ability to work both independently and within a team, demonstrating patience and professionalism.* Flexibility to rotate shifts as needed with prior notice.* Dependable with proficient attention to detail while being able to focused and multi-task efficiency.* Demonstrate patience while maintaining a pleasant and professional manner.* Proficiency in fast-paced environments* Eagerness to learn new technologies**WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:* The base salary for this position is $20.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.* Automotive Purchase Discounts* DailyPay enrollment option to access pay \"early,\" when you want it* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* A modern, state-of-the-art office setting with advanced technologies and a great team* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more* A range of other perks and benefits**REIMAGINE THE BEST VERSION OF YOU!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”**JOB AVAILABILITY**We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.**Physical and Cognitive Requirements:** The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.**Equal Opportunity Statement:**Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.**Reasonable Accommodation Statement:**Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.**Artificial Intelligence (AI):**As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.**Work Authorization:**Only qualified applicants who are legally authorized to work in Canada will be considered.