Program Manager, Interoperability Solutions

Canada Health Infoway; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

Canada Health Infoway is seeking a Program Manager for Interoperability Solutions to lead essential projects in digital health. This role demands a strong leader who can manage complex programs and engage various stakeholders effectively. The position requires at least five years of experience in healthcare IT and strategic planning skills, focusing on advancing interoperability in Canadian healthcare systems.

Benefits

Diverse workforce commitment

Equal opportunity employer

Reasonable accommodations available

Qualifications

• 5+ years of experience in healthcare IT or related field.
• Proven ability to facilitate discussions and build consensus.
• Experience supporting clinical change management.

Responsibilities

• Lead, manage and monitor performance of assigned Connected Care projects.
• Support development and maintenance of program roadmaps.
• Track and report the status of jurisdictional implementation projects.

Skills

Communication

Leadership

Stakeholder Management

Strategic Planning

Project Management

Education

Undergraduate degree in healthcare or business-related field

MBA or related graduate-level education

Project Management Certification

Tools

PowerPoint

Microsoft Excel

Word

Teams

SharePoint

JIRA

Job description

Program Manager, Interoperability Solutions

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Program Manager, Interoperability Solutions

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At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make healthcare more digital. We’re working to ensure that everyone can access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations, and communities, which will guide our efforts.

Position Purpose

Infoway requires a Program Manager, that will be responsible for the delivery of Connected Care’s projects and program(s) by serving as a business and technical program leader and successfully engaging with stakeholders. The Program Manager, will play a critical role in leading, guiding and supporting both internal teams and external stakeholders in delivering on initiatives by adding leadership, facilitation, stakeholder management capability and capacity to the program.

Key Products

Infoway has been partnering with jurisdictions across Canada to facilitate the exchange of Patient Summaries. A patient summary is not a patient’s entire health record, but a portion of it. It’s comprised of a standardized collection of patient information : the necessary minimum and sufficient data to inform a patient’s treatment at a point of care. It may include elements like a patient’s medications, allergies and immunizations. Patient Summaries enhance patient safety by ensuring critical information is readily accessible when it’s needed most, like an unexpected visit to the emergency room or walk-in clinic.

• Health Application Lightweight Protocol (HALO)

Infoway is embarking on a transformative initiative to enhance interoperability in community-based healthcare settings through the Health Application Lightweight Protocol (HALO). HALO is a standardized visual interactive framework that simplifies the integration of web applications with community Electronic Medical Records (EMRs) and point-of-care (POC) solutions. This initiative will empower community-based providers with seamless access to a wide range of digital health services, ultimately improving patient care, the provider experience and healthcare delivery.

Major Responsibilities

• Strategic Planning and Alignment
• Monitor and promote the alignment of program initiatives with Canada Health Infoway’s Shared Pan-Canadian Interoperability Roadmap to advance interoperable health systems across provinces and territories.
• Support the development and implementation of program strategies that drive business growth and innovation (e.g., development of a product strategy).
• Supporting Program Evolution
• Support the development and maintenance of program roadmaps, including researching market trends and customer needs, collaborating with stakeholders to gather requirements, prioritizing features and improvements, creating timelines and milestones, and monitoring progress to adjust plans as needed.
• Develop, maintain, and prepare high-quality program materials and presentations to ensure timely, clear, and impactful communication with stakeholders across meetings, reports, and updates.
• Support the development of change management strategies to support clinical and operational adoption of digital tools.
• Track and report the status of jurisdictional implementation projects.
• Project Management and Implementation
• Lead, manage and monitor performance of assigned Connected Care projects to deliver expected outcomes.
• Leverage program lifecycle management processes and tools to ensure initiatives / projects progress is tracked against delivery on time, within scope and budget, ensuring quality outcomes.
• Implement effective collaboration processes to assist teams in facilitating project delivery, identifying risks, and implementing appropriate mitigation strategies.
• Responsible for facilitating project governance, including internal and external steering committees as required.
• Support the definition of internal key performance indicators and metrics to assess overall program performance.

Education

• Undergraduate degree, preferably in healthcare or business-related field.
• MBA, or other related graduate-level education, preferred.
• Project Management certification an asset

Qualifications

• 5+ years of experience in healthcare IT or a related field, with a focus on interoperability and digital health solutions.
• 2+ years of experience in a leadership role, managing complex programs, projects and initiatives with multiple stakeholders.
• 2+ years of experience in program management, delivery and execution, with a demonstrated understanding of how to deliver and implement products from conception to initial pilot and evolution.
• Proven ability to facilitate discussions, build consensus and drive strategic initiatives forward in a complex environment.
• Phenomenal written and verbal communications skills. Tactically, excellent preparation and presentation skills to facilitate engagements with business and technical stakeholders, and experience in writing formal briefing notes and explaining and articulating end user requirements.
• High attention to detail and precision.
• Proficiency with PowerPoint (a must), Microsoft Excel, Word, Teams, and SharePoint.
• Demonstrated familiarity with applicable Health IT standards (such as HL7, IHE, SNOMED CT, pCLOCD, etc.). Familiarity with concepts such as such as IHE integration profiles, FHIR profiling, implementation guides, terminology artifacts is considered an asset.
• Proficiency with JIRA is considered an asset.
• Self-starter : High level of initiative and self-direction displayed.
• Understanding of the healthcare technology landscape as it relates to the Electronic Medical Record (EMR) and the Hospital Information System (HIS) industries is an asset.
• Experience working with or interacting with provincial or territorial government stakeholders, is an asset.
• Experience supporting clinical change management and adoption activities, including workflow analysis and training, is an asset.
• Hands on experience with system integrations (e.g., APIs), documentation and implementation guides, is an asset.
• Some travel may be required.

Infoway is committed to employing a diverse workforce and is proud to be an equal opportunity employer.

Infoway provides reasonable accommodations to employees as well as candidates taking part in the recruitment process, upon request.

We thank you for your interest in this opportunity at Infoway however, only those applicants who most closely meet the qualifications for this position will be contacted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Hospitals and Health Care

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