Program Manager – Education & Training

Jobtailor; Toronto; Hybrid; CAD 110,000 - 160,000; Full time

Job summary

CAMH is seeking a senior leader to direct the 9-8-8 Training and Education program, providing strategic oversight, curriculum development, and evaluation to ensure high-quality crisis response education across Canada.

The role requires strong leadership, stakeholder engagement, and adherence to equity, inclusion, and regulatory standards, with hybrid work and occasional after-hours commitments.

Qualifications

• Bachelor’s degree in health, health administration, education and training, social work or related field.
• Master’s degree preferred for leadership role.
• At least 5 years of progressive leadership experience in a relevant program, or field experience in mental health/addiction.

Responsibilities

• Act as lead and main contact for the 9-8-8 Training and Education program.
• Provide leadership and administrative oversight for the program.
• Oversee funder deliverables, program operations, and budget.
• Collaborate with internal stakeholders across QA, clinical leadership, partnerships, communications, and research teams.
• Maintain relationships with external stakeholder networks across Canada.
• Monitor needs and priorities of responders, supervisors, and the broader service.
• Provide regular reporting to CAMH leadership and funders.
• Represent the program at internal and national tables and committees.
• Identify process improvement opportunities and streamline workflows.
• Embed evaluation activities to support quality assurance and continuous improvement.
• Lead end-to-end education cycle from needs assessment to training development and evaluation.
• Align education content with best-practice standards and CAMH Education principles.

Skills

Leadership Experience

Quality Improvement Initiatives

Crisis Line Knowledge

Training Program Management

Bilingualism

Education

Bachelor's degree

Master’s degree preferred

Tools

LMS

Job description

• Act as lead and main contact for the 9-8-8 Training and Education program
• Provide leadership and administrative oversight for 9-8-8 Training and Education
• Oversee funder deliverables, program operations, and budget
• Collaborate with internal stakeholders including quality assurance, clinical leadership, partnerships and strategy, communications and marketing, and research and evaluation teams
• Maintain relationships with external stakeholder networks across Canada
• Monitor the needs and priorities of responders, supervisors, and the broader 9-8-8 service
• Provide regular reporting to CAMH leadership and through funder reporting processes
• Represent the program at internal and national tables and committees and provide leadership to program committees
• Respond to emerging issues and conduct risk assessments and mitigation planning
• Identify process improvement opportunities and streamline workflows
• Embed evaluation activities to support quality assurance and continuous improvement
• Lead the end-to-end education cycle from needs assessment through training development, evaluation, and quality improvement
• Align education content and delivery with best-practice standards and CAMH Education principles
• Develop briefing notes, presentations, and ad hoc materials
• Oversee program staff, recruitment, onboarding, development, workload, performance, and day-to-day responsibilities
• Assess staffing and material needs and allocate resources efficiently
• Define roles and ensure compliance with HR policies and collective agreements
• Foster a positive, diverse, and collaborative workplace culture
• Provide performance feedback and coaching
• Prepare programmatic reports for funders and leadership
• Oversee network adherence to Training and Education requirements in relevant agreements and contracts

Requirements

• Relevant bachelor’s degree (e.g. health, health administration, education and training, social work) required
• Master’s degree preferred
• At least 5 years progressive leadership experience in the relevant program, or experience in the field of mental health and addiction required
• 1–3 years of project and/or people management experience is an asset
• Experience managing staff in a unionized environment is an asset
• Experience with quality improvement initiatives
• Familiarity with the mental health and healthcare sector across Canada
• Knowledge and experience with crisis lines and/or suicide prevention is an asset
• Demonstrated efforts to develop leadership competencies
• Strong relationship management and interest holder relationship skills and experience
• Ability to engage feedback and incorporate it into intricate strategic initiatives and decisions
• Strong communication skills and ability to facilitate complex conversations
• Proven analytical, organizational, conceptual, and decision-making skills reflecting sound judgement
• Experience in a training and education program is an asset
• Experience integrating equity and inclusion principles into education and training program design and delivery is an asset
• Ability to interpret research and evaluation findings and incorporate them into training and education in a practical way
• Knowledge of LMS (learning management systems) is an asset
• Strong knowledge translation skills
• Ability to remain effective in a dynamic, fast-paced environment while monitoring personal and team-level deliverables
• Proven excellent written and verbal communication skills
• Experience working within regulatory guidelines
• Demonstrated time management skills, ability to multitask, produce high-quality accurate work, meet deadlines, adapt to changing priorities, and remain solution-focused
• Detail-oriented with ability to exercise initiative and good judgment and work independently
• Bilingualism (French/English) and/or proficiency in a second language is an asset
• Hybrid work environment with up to 3 days in office mandatory (subject to change)
• Occasional evening and weekend work may be required

Core Competencies

Demonstrates extensive leadership and administrative oversight in training and education programs, with a strong focus on quality improvement, stakeholder engagement, and compliance within the mental health and healthcare sector. Proven ability to manage staff, develop training content, and foster a collaborative workplace culture while aligning with best-practice standards.

Highest-signal resume keywords

• Leadership Experience
• Quality Improvement Initiatives
• Crisis Line Knowledge
• Training Program Management
• Bilingualism (French/English)

ATS Optimization Keywords

Hard Skills

• Program Operations Management
• Budget Oversight
• Needs Assessment
• Training Development
• Evaluation Activities
• Performance Management
• Analytical Skills
• Decision-Making Skills
• Knowledge Translation
• Regulatory Compliance

Soft Skills

• Relationship Management
• Communication Skills
• Organizational Skills
• Time Management
• Problem-Solving Skills

Industry Keywords

• Mental Health
• Addiction
• Crisis Prevention
• Stakeholder Engagement
• Equity and Inclusion Principles

Tools & Technologies

• Learning Management Systems (LMS)