Program Manager, Community Services Leader

Connective; Kelowna; On-site; CAD 66,000 - 82,000; Full time

Benefits offered by this job

Health benefits

Career development

Employee assistance program

On-demand pay

Job summary

Connective is a dynamic non-profit organization in Kelowna, BC seeking a Program Manager to lead and innovate our community-based programs. You will plan, organize, staff, and monitor activities to meet targets and serve clients, funders, and regulators, fostering excellence and purpose within the team.

The role reports to the Senior Manager of Programs and involves collaboration with government and community agencies, staff, and volunteers to develop inclusive, client-centered services and to

Qualifications

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience.
• Extensive experience in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills

Responsibilities

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs
• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective's staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities
• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment
• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence
• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective's OSH initiatives
• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

Skills

Leadership

Communication

Staff management

Administrative skills

Crisis management

Team motivation

Education

Bachelor's degree or professional designation

Job description

Connective is a dynamic non-profit organization in Kelowna, BC seeking a Program Manager to lead and innovate our community-based programs. You will plan, organize, staff, and monitor activities to meet targets and serve clients, funders, and regulators, fostering excellence and purpose within the team.

The role reports to the Senior Manager of Programs and involves collaboration with government and community agencies, staff, and volunteers to develop inclusive, client-centered services and to