FT - Program Manager (Victoria St. Phase 2)

Connective Support Society; Prince George; On-site; CAD 66,000 - 82,000; Full time

Benefits offered by this job

Committed Living Wage Employer

Health, wellness, and pension benefits

Career & personal development

Job summary

Connective Support Society in Prince George, BC, seeks a Program Manager to lead and develop inclusive behavioral and community programs, ensuring alignment with funders and regulators.

The role requires leadership, planning, staffing, and monitoring to meet targets; offers a comprehensive benefits package and living wage employer status.

Qualifications

• Bachelor's degree or professional designation required, with 5+ years of relevant experience.
• Experience in Community Living, Mental Health and Criminal Justice systems preferred.
• Strong English communication skills (verbal and written).
• Experience in hiring, training and supervising staff.

Responsibilities

• Implements policies and procedures and manages staff and contractors per collective agreement.
• Coordinates shift schedules and staff orientation and evaluation.
• Oversees administrative and financial aspects of the programs.
• Develops and maintains inclusive, community-based programs and referrals.
• Maintains relationships with community services and government stakeholders.
• Ensures facilities meet health and safety regulations.

Skills

Verbal communication

Written communication

Staff motivation

Staff supervision

Administrative skills

Crisis management

Group processes

Education

Bachelor's degree or professional designation

Job description

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective's management team
• Liaises with government and community agencies, volunteers, and members of the general public

LOCATION

Prince George, BC.

STATUS

Exempt. This position is open to applicants of all genders.

HOURS

40 hours per week; Saturday and Sunday 0800 - 1600, and Monday to Wednesday, 1600 - 0000.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within the last 12 months)

KEY ACCOUNTABILITIES

Administration

• Implements and promulgates all policies and procedures, including developing
• appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/ or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training
• and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective's staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the
• community
• Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

• Maintains effective working relationships with related community services,
• government/ stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a
• pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions - recruitment, training, development

EXPERIENCE AND SKILLS

• A bachelor's degree and/ or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete reference check
• Ability to provide a record of work history
• Current Emergency First Aid Certificate
• Class 5 driver's license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

COMPENSATION

Annual Salary will be between $65,900.00 to $82,400.00 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.