Program Manager, Building Security Systems

Toronto Community Housing; Toronto; On-site; CAD 107,000 - 118,000; Full time

Benefits offered by this job

Health and dental benefits

Defined benefit pension (OMERS)

Vacation and personal days

Tuition reimbursement

Job summary

Toronto Community Housing is seeking a Program Manager within Facilities Management - Smart Buildings & Energy Management to lead the planning, execution and delivery of security and capital upgrade projects across multiple sites in Toronto.

The role requires a minimum of five years in physical security and hands-on knowledge of building security systems, with experience in contract administration and vendor management.

Qualifications

• Minimum of 5 years of physical security job related experience.
• Knowledge of Security Systems/Maintenance/Installation principles and methods.
• Experience in consulting or multi-site portfolio management is an asset.
• Understanding of OSHA, Residential Tenancy Act, OHSA and related codes.

Responsibilities

• Plan, coordinate, implement, inspect planned, preventative and emergency maintenance and capital projects for building security systems.
• Assess operating systems and provide recommendations to extend life cycles and mitigate damages.
• Prepare and review service proposals, contracts, and SLAs for projects.
• Establish client communication protocols and financial reporting to meet contract obligations.
• Coordinate with various departments to implement assignments and manage vendor activities.
• Supervise and mentor unionized staff; ensure health and safety compliance.

Skills

Physical security experience

Security systems knowledge

Contract administration

Vendor management

Education

College diploma or trade certification in security design, general contracting, program/project/system management or equivalent

Job description

About Toronto Community Housing Corporation

Toronto Community Housing Corporation ("TCHC") is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system. Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type

Full-time Permanent

Salary/Hourly Range

$107,358.63 – $118,094.50

Work Details (Days/Hours)

Monday – Friday, 36.25 hours per week

Hybrid Eligible

No

Affiliation

Non-Union: Management/Exempt

Division And Department

Facilities Management - Smart Buildings & Energy Management

Number Of Vacancies

1

Existing/New Job

Existing

Grade

07

Vacancy Status

Existing Vacancy

Candidate List Or Eligibility List

Candidate List

What We Offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Make a difference

The Program Manager is accountable for the performance of assignments including recommendations, scheduling, financial performance, and client’s satisfaction. Administers, coordinates, designs and delivers construction and maintenance services/solutions to clients. Supports the Business Unit(s) in the effective delivery of 24/7/365 Demand Services requests, planned maintenance, preventative maintenance and construction programs in a multi discipline environment. This role will focus on Capital Project Program.

What You’ll Do

• Planning, co-ordination, implementation, inspection of planned, preventative & emergency maintenance, construction programs, and Capital Project Program pertaining to Building Security Systems
• To assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building components
• Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc) for construction, preventative, and demand service, as well as Planned Capital Upgrade Projects requests for clients on an on-call 24/7 basis
• Prepare, review, confirm, recommend on assigned projects; scope of work, contract reviews (including service level agreements)
• Establish; client communication protocols, financial reporting, progress updates, scheduling and work activities to meet/exceed contract obligations
• Mitigate risks to client’s assets through establishment of proven service standards. Assists their direct reports and clients in providing business operations performance reports
• Coordinate with various departments at TCH to successfully implement assignments
• Participate in JHSC meetings and/or committees as required
• Prepare regular equipment/service audits as required
• Implement, evaluate and recommend corporate vendor management policy and procedures
• Supervise, mentors, trains and directs unionized service and administrative staff
• Coordinate all aspects of service and project delivery as well as staff deployment
• Manage staff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules
• Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution
• Health and Safety compliance, workplace accident and injury investigations & reporting
• Supervision of multi-disciplined vendors’ and Security Vendors pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Preparation/review/development of resources
• Responsible for the project communication to all parties.
• Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders.
• Develop and manage stakeholder relationships.
• Prepare and/or reviews project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end.
• Provide and recommend approaches on program /project budgets to Program Manager or designate
• Provide sound technical recommendations when/where requested
• Other duties as assigned

What You’ll Need

• Minimum of 5 years of physical security job related experience
• College diploma or trade certification in security design, general contracting, program/project/system management or equivalent work experience in a supervisory/management capacity in the above areas, with an emphasis in the architectural and related Security Systems/Maintenance/Installation fields
• Must have knowledge of the Security Systems/Maintenance/Installation principles, methods, materials and equipment inherent to, retrofit and preventive maintenance
• Experience working in a consulting firm and managing multi-site portfolios will be an asset
• Sound knowledge of OSHA, Residential Tenancy Act, OBC, and related legislation
• Experience supervising unionized staff is an asset
• Architectural/Engineering, By-Law and Code enforcement, Property Management, Trades (Mechanical, Electrical, Carpentry) Technical expertise in at least one of the following related disciplines: architecture, building sciences landscape architectural, HVAC systems, roofing systems, mold / asbestos training, construction trades (i.e. plumbing, electrical, mechanical, carpentry)
• Contract administration, tender preparation, legislative & technical knowledge; experience in developing & monitoring budget plans; knowledge of all relevant construction and industrial codes including OHSA, Ontario Building Code, Gas Code, Fire Code and local By-Laws etc; extensive supervisory experience in a multi-discipline work environment including unionized and non-unionized labour forces
• Team development; Mentoring and coaching
• Design experience in related disciplines an asset

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [e-mail].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [e-mail] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.