Program Manager

DIRECT ACTION IN SUPPORT OF COMMUNITY HOMES INCORPORATED; Winnipeg; On-site; CAD 50,000 - 68,000; Full time

Benefits offered by this job

Extended health care

Dental care

Vision care

Life coverage

Maternity and parental leave top-ups

Employee and Family Assistance Program

4 weeks’ vacation accrued

6 wellness days

RRSP and TFSA plans

Registered Pension Plan with employer‑

Long-term disability coverage

Paid mileage

Training and development opportunities

Job summary

The Program Manager at DASCH leads compliant, high-quality services across multiple Winnipeg locations, ensuring outcomes align with plans and best practices.

You will supervise staff, review program performance, manage budgets, and serve families, case workers, and external providers while maintaining strong community ties.

Flex hours and on-call rotation are required to support operations and responsive care.

Qualifications

• University degree in a related discipline and/or Certificate in Community and Disability Support with significant leadership experience
• Minimum five (5) years of leadership and/or management experience
• Strong leadership, communication, and problem-solving skills
• Sound knowledge of intellectual disabilities and service delivery
• Ability to lead, coach, and manage staff performance effectively
• Valid Manitoba Class 5 Driver’s License with access to a vehicle

Responsibilities

• Ensure consistent, high-quality program delivery across all assigned locations
• Provide leadership, supervision, and performance management to staff
• Conduct regular reviews, audits, and evaluations of program quality and documentation
• Maintain oversight of individual care to ensure alignment with plans and best practices
• Ensure compliance with DASCH policies, licensing standards, and employment regulations
• Review and approve incident reports and ensure appropriate follow-up and resolution
• Identify risks, trends, and compliance issues and implement corrective actions
• Maintain accountability for budgets, financial reporting, and resource allocation
• Serve as the primary contact for families, case workers, and external service providers
• Lead and attend meetings (IPP/PATH, medical, licensing, etc.)
• Provide direction and support to Senior Direct Support Professionals
• Ensure clear expectations for operations, documentation, and quality of care
• Participate in an on-call rotation and act as the escalation point for operational issues

Skills

Leadership

Communication

Problem-solving

Disability services

Staff supervision

Driver's license

Education

University degree in related field

Job description

Make a move to a career that cares Join one of the most innovative organizations in the disability services sector where you can bring joy, independence, and possibility into someone’s life—every single day.

Who we are (more than just a workplace) DASCH helps people with intellectual disabilities in Winnipeg to reach their full potential.

We collaborate with families and allied professionals to support youth and adults so they can live, work, play and thrive in an inclusive, accessible, and responsive environment.

What you should know about us: We aim to build an inclusive community that values people with intellectual disabilities.

We support people living in more than 50 homes throughout Winnipeg.

People at DASCH have access to recreational and life skills development.

Our DASCHWorks program provides support and opportunities for employment, financial stability, and independence.

Specialized professionals offer support in areas such as life skills, behaviour management, nutrition, and mental health.

We are known for exceptional service.

Part of that comes from providing our team members with the comprehensive training, support, and recognition they deserve to succeed.

This is a place where people can flourish and grow their careers.

Position Summary

Under the direction of the Chief Operating Officer, the Program Manager is responsible for the overall leadership, performance, and compliance of assigned locations. The Program Manager is accountable for program quality, staff supervision, operational oversight, financial performance, and regulatory compliance across their portfolio. This position acts as the primary decision-maker and escalation point for staffing, program, and compliance matters while maintaining strong relationships with families, government, and professional services.

Work Hours

Full Time. Must be able to flex work hours based on position needs. Participation in an on-call rotation.

Starting Salary

$58,760.00 per year

Employer-Paid Benefits

• Extended health care
• Dental care
• Vision care
• Life coverage
• Maternity and parental leave top-ups
• Employee and Family Assistance Program

Additional Benefits

• 4 weeks’ vacation available as accrued
• 6 wellness days
• Optional RRSP and TFSA plans
• Registered Pension Plan with employer-matching contributions after one year
• Long-term disability coverage
• Paid mileage
• Employer-paid training and development opportunities

Role & Responsibilities

• Ensure consistent, high-quality program delivery across all assigned locations
• Provide leadership, supervision, and performance management to staff
• Conduct regular reviews, audits, and evaluations of program quality and documentation
• Maintain oversight of individual care to ensure alignment with plans and best practices
• Ensure compliance with DASCH policies, licensing standards, and employment regulations
• Review and approve incident reports and ensure appropriate follow-up and resolution
• Identify risks, trends, and compliance issues and implement corrective actions
• Maintain accountability for budgets, financial reporting, and resource allocation
• Serve as the primary contact for families, case workers, and external service providers
• Lead and attend meetings (IPP/PATH, medical, licensing, etc.)
• Provide direction and support to Senior Direct Support Professionals
• Ensure clear expectations for operations, documentation, and quality of care
• Participate in an on-call rotation and act as the escalation point for operational issues

Skills & Qualifications

• University degree in a related discipline and/or Certificate in Community and Disability Support with significant leadership experience
• Minimum five (5) years of leadership and/or management experience
• Strong leadership, communication, and problem-solving skills
• Sound knowledge of intellectual disabilities and service delivery
• Ability to lead, coach, and manage staff performance effectively
• Valid Manitoba Class 5 Driver’s License with access to a vehicle

At DASCH we promote an inclusive, and diverse workplace. We would like to provide you with the ongoing opportunity to disclose if you have a disability, whether permanent, temporary, visible or invisible, that would require a need for assistance during the recruitment and onboarding process. We will then work with you to develop individualized accommodation that will meet your needs. Should you require an Accessibility Accommodation, please email [e-mail] for best support.

Since 1974, DASCH has been a leading Winnipeg-based organization supporting people with intellectual disabilities. We offer inclusive, person-centered programs ranging from 24-hour care and day services to respite and home share opportunities that promote growth, independence, and community connection. Our mission is to ensure everyone has the support needed to lead a fulfilling life and contributte to a more inclusive community.

At DASCH we promote an inclusive, and diverse workplace.

Accessibility Accommodation for Applicants