Program Manager

TEEMA Solutions Group; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a seasoned Program Manager to oversee complex SaaS transition projects. This role involves managing client relationships, ensuring program delivery on time and within budget, and fostering collaboration across teams. The ideal candidate will have extensive experience in program management, particularly in professional services, and possess strong communication and leadership skills. This is a critical position that contributes to the company's delivery strategy and success.

Qualifications

• 7+ years of experience in Program or Project Management.
• Experience leading programs involving System Integrators and external partners.

Responsibilities

• Lead program-level planning and execution of large-scale customer transitions.
• Establish and enforce program governance including status reporting and risk management.

Skills

Program Management

Stakeholder Management

Communication

Problem Solving

Leadership

Analytical Skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

PMP or similar project management certification

Tools

Jira

MS Project

Smartsheet

Job description

We are looking for a seasoned Program Manager (PM) to join our Professional Services (PS) team and lead complex, enterprise-scale delivery programs involvingSaaS transitions, System Integrators (SIs), and cross-functional stakeholders. This individual will ensure that customer transition programs are executed with rigor, transparency, and predictability—ultimately driving successful outcomes for our clients.

This role is a critical contributor to our customer delivery strategy and will shape how we scale implementation practices across diverse customer engagements.

The PM primary responsibility is to oversee the end-to-end service delivery process, ensuring adherence to SLAs, fostering strong client relationships, and driving continuous improvement initiatives. The PM acts as the main point of contact for clients, managing their expectations and serving as an advocate for their needs within our organization.

Key Responsibilities:

Lead the program-level planning and execution of large-scale customer transitions and professional services engagements.

Partner with Client's System Integrators (SI) and Program Managment Office (PMO) to manage dependencies, workstreams, and deliverables across integrated teams.

Establish and enforce program governance, including status reporting, milestone tracking, risk/issue management, and communication cadence.

Collaborate with internalPS, Sales, Customer Success, SaaS, andProduct teams to align on timelines, responsibilities, and outcomes.

Develop and execute a detailed project plan, including timelines, resource allocation, and risk management strategies.

Act as the primary point of contact for clients throughout the transition, addressing their concerns and ensuring alignment with their needs.

Ensure programs are deliveredon time, within scope, and within budget, maintaining a high level of customer satisfaction.

Create repeatable processes, templates, and artifacts to support scalable program execution.

Support financial tracking and forecast reviews for program-level budgets.

Training and Support: Develop and deliver training programs for client teams to ensure a smooth adoption of the SaaS solution.

Qualifications:

Experience

7+ years of experience in Program or Project Management, with at least 3 years in Professional Services or enterprise software delivery.

Experience leading programs involving System Integrators, external partners, and global delivery teams.

Demonstrated knowledge of PMO best practices and tools (e.g., Jira, MS Project, Smartsheet).

Strong understanding of software/SaaS or technology infrastructure environments.

Exceptional stakeholder management, communication, and conflict resolution skills.

Ability to operate across technical and business teams, driving accountability and transparency

Proven track record of managing large-scale transition projects successfully.

Strong understanding of ITIL framework and best practices related to service delivery.

Skills

Strong understanding of SaaS platforms and cloud-based technologies.

Excellent project management skills, with the ability to develop and execute detailed project plans.

Exceptional client management and communication skills, with the ability to build and maintain strong client relationships.

Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.

Demonstrated leadership abilities, including the capacity to inspire and motivate teams to achieve common goals.

Analytical mindset with the ability to interpret performance data and drive data-driven decision-making.

Exceptional problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

Nice to have

Fluency in Spanish to conduct business discussions

Finance industry experience

Education

Bachelor’s degree in Information Technology, Business Administration, or a related field.

PMP or similar project management certification is a plus.