Program Manager

Toronto Metropolitan University; Toronto; Hybrid; CAD 69,000 - 112,000; Full time

Job summary

Toronto Metropolitan University seeks a Program Manager to oversee Continuing Education programs. The role involves planning, market research, and managing stakeholder relationships to ensure programs meet learner needs. Strong emphasis on equity, diversity, and inclusion in program development is essential.

Benefits

Mid-year break with paid time off

Health and dental benefits

Tuition waiver for eligible employees and dependents

Defined benefit pension plan

Qualifications

• Graduate degree required; relevant experience in management and administration.
• Five (5) years of experience in a similar role is essential.

Responsibilities

• Plan and oversee activities of the program lifecycle.
• Conduct market research and develop proposals for new products.
• Manage day-to-day operations of course delivery.

Skills

Project management

Communication

Stakeholder management

Analytical skills

Organizational skills

Education

Graduate degree in Education, Business or related field

Tools

Project management software

MS Office

Job description

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About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The Chang School

The G. Raymond Chang School of Continuing Education is Canada’s foremost provider of university-based adult education, facilitating access to the University’s renowned, professionally relevant courses and programs. Since 1975, we have been delivering leading-edge workplace knowledge that empowers learners to reach their personal and professional goals. We have approximately 70,000 annual enrolments (in 1,500 courses, seminars, and workshops) in Arts; Business; Communication and Design; Community Services; Engineering, Architecture, and Science; Gateway for International Professionals; Programs for 50+; and Spanning the Gaps – Access to Post-Secondary Education. We also offer 86 career-related certificate programs and numerous course series, with 39 certificate programs that can be completed entirely at a distance. Our flexible, accessible programming is available on campus, via distance education, and off-site for employee groups at leading organizations.

We especially welcome applications from individuals who self identify as women, Black, Indigenous or a racialized person, who will be integral towards serving our highly diverse student population. If you identify in one of the former groups, we encourage you to self-identify in your cover letter. This is truly an exciting time to join The Chang School as we embark on our strategic planning guided by the values of equity, diversity and inclusion and with a firm belief that diversity is our strength. We are building a culture of recognizing and celebrating diversity and welcome you to join us.

The Opportunity

The Program Manager will plan, develop, manage and administer Continuing Education (CE) programs and initiatives, including both degree credit and non-credit offerings.

• Ensure that CE programs meet the needs of continuous learners through flexible and accessible delivery modes.
• Collaborate with multiple partners internally and externally to ensure the CE program area offers current, relevant and innovative programs.
  
  

The successful candidate will work in a hybrid work environment (combining in-person/on-campus and remote work).

Responsibilities

• Plan, implement, and oversee activities of the program lifecycle from new product concept conception through to development, delivery, assessment and ongoing maintenance.
• New Product Concepts: Conduct market research, liaise with internal and external stakeholders, and develop proposals for new product development.
• New Product Development: Plan, monitor and track new product development projects and liaise with internal departments to ensure on time delivery and launch.
• Ongoing Product Assessment and Currency: participate in cyclical curriculum evaluation and renewal processes to ensure currency with labor market needs and employer expectations.
• Ongoing Product Maintenance: Manage day-to-day portfolio activities to ensure efficient and effective operations of course delivery for learners, teaching and administrative staff.
  
  

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Successful completion of a graduate degree from an accredited postsecondary institution in Education, Business or related field.
• A solid background in adult education and experience in a post-secondary environment.
• A minimum of five (5) years of relevant work experience in management and administration, including the following required experience.
  
  

Required Experience

• Effective use of project management tools and practices in the management of short and long term projects with multiple stakeholders.
• Successful cultivation and maintenance of internal and external stakeholder relationships within ambiguous and complex environments.
• Engagement in primary and secondary market research, needs assessment, proposal writing and presentation.
• Monitoring and overseeing program budgets.
• Program assessment, planning, implementation and evaluation.
• Identifying and leveraging data in order to make informed decisions.
• Administration and day to day management of program delivery.
  
  

Required Skills & Knowledge

• Understanding of program / product design and best practices in program design and delivery for adult learners.
• Understanding of post-secondary academic and continuing education environments.
• Understanding and use of project management tools and concepts.
• Ability to efficiently organize, prioritize and manage multiple competing tasks.
• Organizational and analytical skills and the ability to problem solve.
• Ability to work successfully within a hybrid work environment.
• Solid oral and written communication skills for report, proposal, grant writing and delivery of presentations.
• Adept at relationship management including interpersonal communication, conflict management and dispute resolution skills.
• Leadership and management skills in the area of program development and delivery.
• A proven aptitude for data collection, analysis, and on-going evaluation.
• Ability to work both independently and collaboratively within a team environment.
• Proficiency in basic office software such as MS Office, Google Suite and willingness to learn new software and technology tools.
• Monitoring and overseeing program budgets.
• Experience participating in national, provincial and local initiatives that provide capacity to work collaboratively with other organizations and the ability to draw on resources.
• Demonstrated experience in effectively engaging in a process of program assessment, planning, implementation, and evaluation.
• Leadership and management skills in the area of program development, and delivery.
• Knowledge of educational best practices and trends.
• Organizational and analytical skills and the ability to problem solve.
• Strong oral and written communication skills.
• Relationship management skills including interpersonal, conflict management, and dispute resolution skills.
• A strong understanding of academic environments.
• Demonstrated success in designing and delivering innovative programs and initiatives and knowledge of best practice in academic innovation.
• Strong organizational and project management skills.
• Solid oral and written communication skills for report, proposal, grant writing, and delivery of presentations.
• A proven aptitude for data collection, analysis, and on-going evaluation.
• Proficiency in MS Office, project management software and web-based applications etc.
• Strong ability to work independently and collaboratively within a team environment.
  
  

TMU Perks

Benefits

There is something for everyone! Employees are eligible for many benefits, services, and discounts that Toronto Metropolitan University has to offer:

• Mid-year break that provides two weeks of paid time off in addition to your vacation.
• Group benefits include health and dental, employee and family assistance programs (EFAP), and more!
• Tuition waiver for eligible employees and their spouse and/or dependent(s) and Tuition Rebate for eligible employees.
• Toronto Metropolitan University Retirement Planning. A defined benefit pension plan.
  
  

Additional Information (MAC)

Position Number(s)20002585Reports ToProgram Director of Continuing EducationDepartmentThe Chang School of Continuing EducationEmployee GroupMACVacancy TypeTerm - this is an existing positionWork LocationHybrid work (2-3 days in-person/on-campus & remaining days remote), based on operational requirements and subject to changeStart DateAugust, 2025End DateSeptember 26, 2026Hours of Work36.25Grade C42Salary Scale$69,579 - $111,145Hiring Salary Range$81,325 - $90,362TA SpecialistLaurie ShemavonianPosting DateJune 6, 2025Application Close DateJune 20, 2025

• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Higher Education

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