Privacy Program Manager

Clio; Toronto; Hybrid; CAD 100,000 - 136,000; Full time

Job summary

A leading company in the legal tech space is seeking a Privacy Program Manager to enhance their global privacy program. The role involves overseeing compliance with privacy regulations such as GDPR and CCPA, and working closely across departments. Ideal candidates will have privacy certifications and extensive program management experience. The company offers a competitive salary, hybrid work options, and a commitment to diversity and inclusion.

Benefits

Competitive salary with health benefits

Flexible time off policy

$2000 annual counseling benefit

RRSP matching and RESP contribution

Qualifications

• Strong program management skills with ability to track multiple projects.
• Proven experience developing and implementing privacy policies.
• Demonstrated knowledge of GDPR, CCPA/CPRA, and PIPEDA.

Responsibilities

• Maintain and adapt the company's privacy program, policies, and procedures.
• Conduct Data Protection Impact Assessments (DPIAs) and Privacy Impact Assessments (PIAs).
• Collaborate with Legal, Engineering, and IT teams to integrate Privacy by Design.

Skills

Compliance Monitoring

Program Management

Risk Assessment

Policy Development

Excellent Communication

Education

Privacy certifications (e.g., CIPP/US, CIPP/E)

5+ years of experience in privacy program management

Tools

Privacy management software

Data Processing Agreements (DPAs)

Job description

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Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio is seeking an experienced and motivated Privacy Program Manager to operate, mature, and scale our global privacy program. You will play a critical role in ensuring our products, processes, and data handling practices comply with international privacy regulations (GDPR, CCPA/CPRA, PIPEDA, Australia Privacy Act, etc.) and align with industry best practices. Working cross-functionally, you will embed privacy principles into our culture, procurement, product development lifecycle, and build trust with our customers

This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) then you will be expected to be in office twice per week on days of your choice. If you are not local to our hubs, then you may work remotely across Canada, but our offices are open to you if you would like to visit.

A day in the life might look like

• Program Management & Automation: Maintain and adapt the company's privacy program, policies, procedures, and internal knowledge base as Clio continues to grow.
• Compliance Monitoring: Ensure compliance with applicable privacy laws and regulations in our existing markets (GDPR, CCPA/CPRA, PIPEDA) and emerging jurisdictions.
• Metrics & Reporting: Define, track, and report on key privacy program metrics.
• Risk Assessment: Conduct and oversee Data Protection Impact Assessments (DPIAs), Privacy Impact Assessments (PIAs), and Legitimate Interests Assessments (LIAs) for new products, features, and processing activities.
• Policy & Training: Develop and update privacy training and awareness programs, fostering a privacy-forward mindset and coaching junior team members.
• Data Subject Rights: Participate in our Data Subject Access Request (DSAR) pipeline, ensuring comprehensive coverage across all in-scope platforms.
• Cross-Functional Collaboration: Partner closely with Legal, Engineering, Security, IT, Marketing, HR, and Sales teams to integrate Privacy by Design principles and conduct Privacy Threshold Assessments.
• Incident Response: Contribute to Business Continuity and Incident Response programs.
• Vendor Risk Management: Assist in reviewing and assessing third-party vendor privacy practices and support the negotiation of Data Processing Agreements (DPAs).
• Stay Current: Monitor evolving privacy laws, regulations, enforcement trends, and global best practices, advising the business on potential impacts and necessary changes.
  
  

What You May Have

• Privacy certifications (e.g., CIPP/US, CIPP/E, CIPM, CIPT).
• 5+ years of direct experience in privacy program management, data protection, or a closely related legal/compliance role.
• Demonstrated knowledge of major global privacy regulations (GDPR, CCPA/CPRA, PIPEDA required; familiarity with Privacy frameworks from ISO, NIST are a plus).
• Proven experience developing and implementing privacy policies, procedures, and controls.
• Experience conducting privacy risk assessments (DPIAs/PIAs).
• Experience managing DSAR workflows and tools.
• Strong program/project management skills with the ability to track and contribute to multiple projects simultaneously.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with technical and non-technical teams.
• Experience working within a technology or SaaS company environment.
  
  

Serious Bonus Points If You Have

• Experience using privacy management software (e.g., Securiti.ai, TrustArc).
• Candidates with experience in companies with SaaS delivery models preferred.
• Familiarity with cloud computing environments (AWS, GCP) and SaaS architecture.
• Experience reviewing and negotiating Data Processing Agreements (DPAs).
  
  

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  
  

The full salary range* for this role is $100,300 to $118,000 to $135,700 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
  
  

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development and IT Services and IT Consulting

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