Program Manager

Houselink and Mainstay Community Housing; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Neighbours Community Homes is seeking a Program Manager to oversee planning and execution of tenant-focused programs within the organization’s mission. The role emphasizes leading a team, applying trauma-informed practices, and aligning initiatives with funding guidelines.

Responsibilities include developing services, training staff, and building partnerships with local agencies to improve access to resources. A strong focus on tenant leadership and community engagement is required.

Qualifications

• Post-secondary degree/diploma in Property Management or related field.
• Bachelor of Social Work, Social Services, or related field; Master’s degree considered an asset.
• Minimum 5 years’ experience serving people experiencing homelessness and/or mental health/addiction challenges.

Responsibilities

• Lead program planning and implementation to enhance tenants’ quality of life.
• Monitor program effectiveness and adjust as needed within funding guidelines.
• Coordinate with Director of Support Services and external partners to meet objectives.
• Develop curriculum, train staff and deliver workshops for tenants.
• Manage programs including drop-in, employment, and connections to government resources.

Skills

Team leadership

Stakeholder collaboration

Program development

Policy development

Community engagement

Education

Post-secondary degree in Property Management or related field

Bachelor of Social Work / Social Services or related field

Master's degree (asset)

Job description

Program Manager

Posting Date: August 11.2026

About Us

Neighbours Community Homes is Toronto’s leading non‑profit supportive housing agency with a 45-year track record of excellence. Neighbours offers permanent, affordable housing and social programs to support individuals challenged by complex mental illness and addiction, including those who are homeless or otherwise marginalized. We own 53 buildings with 1400 supportive housing units. We provide support services and/or rent subsidies to tenants in 250 units in the rental market. Neighbours Community Homes works closely with sector partners to deliver programs and advocate for solutions that will address homelessness and end the legacy of institutionalization.

About the role

Program Manager is responsible for the effective management, planning, and implementation of programs and services to enhance the quality of life of tenants, within the framework of Neighbours’ vision, mission, values, and goals.

Utilizing a strong combination of project management, performance analytics, community development and people skills the Program Manager has accountability in developing best-in-class and innovative programs. Using a community development approach in ongoing communication with tenants through a variety of forums, the Program Manager will identify issues and trends and ensure programs meet the needs of tenants and participants.

The Program Manager must regularly monitor and evaluate the effectiveness of the programs and make changes, when necessary, in accordance with the organization’s funding guidelines and relevant legislation.

The position, in consultation with the Director of Support Services will ensure operations are within budget and is responsible for ongoing success of programs and making recommendations to improving tenant services.

Key Duties and Responsibilities

• Manage programs employing Mental Health Recovery Approach, Harm Reduction principles, and Traumainformed service philosophy, principles and practices to promote tenants’ autonomy, help Neighbours to center the tenant voice, and co-create meaningful activities and vibrant communities.
• Ensure staff create and maintain an effective working and learning environment.
• Develop best-in-class and innovative programs towards achieving operational and service objectives that support strategic objectives.
• Apply a broad understanding of tenant and participant needs to monitor program effectiveness and take corrective action to adjust programs when necessary.
• Collaborate effectively within the team and provide leadership, subject matter expertise, guidance, and support to work towards a common goal and to help coach and inspire others. Works with the team to create collective thought leadership for the execution of programs.
• Provide thought leadership for the strategy and execution of the program.
• Lead change within the context of the overall program, often working with Housing Support Managers in the execution of the change.
• Facilitate civic engagement opportunities for tenants.
• Manage recovery-based community activities, events, programs, and networks to promote social interaction, mutual support, cultural engagement, and a sense of belonging among tenants.
• Responsible for developing curriculum/modules, ensuring staff are trained to deliver training and for the delivery of training and workshops for tenants which respond to their needs and increase their self- sufficiency.
• Manage the drop-in program and create meaningful activities. Engage tenants to co-design and co- create programing
• Manage the Supported Employment Program.
• Manage programs that connect tenants to government funding and other resources.
• Manage Neighbours Tenant Funds and resources to improve the quality of life of tenants.
• Develop and implement policies, processes, programs, and initiatives that facilitate tenant leadership at building and organizational level.
• Develop processes and programs to support tenants to become members of the organization and participate meaningfully in the organization’s governance structure.
• Support Tenant and Participant Advisory Committee (TPAC).
• Represent the organization at system planning and coordination initiatives and at external committees and forums with tact and diplomacy.
• Develop and maintain relationships with organizations including police, libraries, community centers, local businesses, and service agencies within the portfolio geography to increase tenant access to relevant local services and promote civic participation

What we are looking for

• Post-secondary degree / diploma preferably in Property Management or related field.
• Bachelor of Social Work (BSW), or Social Services (BSS), or other social sciences commensurate to work experience providing mental health support and social system navigation to people experiencing homelessness. A master's Level Education is considered an asset.
• Minimum 5 years’ experience in serving people who have experienced homelessness and/or precariously housed, mental health and/or addiction issues, and poverty.

Minimum 3 years’ experience in supervising employees, preferably in a unionized environment. Experience in leadership and managing people, including mentoring, coaching, performance management, team building, and training.

As a condition of employment, a successful police record check for Vulnerable Sector is required. Candidates must be legally entitled to work in the country where this role is located.

This position is being posted in response to an existing vacancy at Neighbours Community Homes.

Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.