Program Manager

NROCRC; Ottawa; Hybrid; CAD 65,000 - 72,000; Full time

Job summary

NROCRC in Ottawa, Ontario invites applications for a Program Manager to lead a management team delivering community services across Nepean, Rideau and Osgoode. The role emphasizes budgeting, policy development and partnership building within a community development framework.

The position requires a Bachelor’s degree in a related field and at least 5 years of supervisory experience, plus strong English/French communication and grant-writing capabilities.

Qualifications

• Bachelor's degree or higher in social work, community development or related field
• Minimum of 5 years of supervisory/management experience
• Experience managing program budgets with multiple funding streams
• Ability to communicate effectively in English and French
• Commitment to community development principles and inclusive practices

Responsibilities

• Oversee program management and budgeting in coordination with senior leadership
• Supervise and develop a multidisciplinary program team
• Collaborate with internal/external partners to design and evaluate services
• Engage with funders, donors, and stakeholders to align program needs
• Develop and monitor data collection and reporting for service delivery
• Draft policies/procedures and ensure adherence
• Coordinate monthly program meetings and performance reviews
• Support volunteer coordination and student onboarding

Skills

Leadership

Budgeting

Grant writing

Communication

Bilingual English/French

Partnership development

Diversity & inclusion

Flexibility

Education

Bachelor's degree in social work, project management, community development, administration or equivalent education and experience

Tools

SUMAC

Job description

Programs Full Time Ottawa, ON $65,000 - $72,000 CAD per year

Position Type: Full-time/Permanent – 35 hours per week

Salary Range: $65,000 - $72,000

Job Area: Nepean, Rideau and Osgoode

SCOPE OF POSITION:

The Program Manager is part of a management team that works collectively to ensure that NROCRC is delivering on their strategic plan. Policies, Operational Strategies, Funder Relations, Human Resource, Evaluation, Performance Reviews and Partnership Development are all aspects of the job. The individual is responsible for providing direction and supervision to a core staff team that delivers services, programs, activities in multiple neighbourhoods in Nepean, Rideau and Osgoode.

The successful candidate must commit to work within Nepean, Rideau, and Osgoode Community Resource Centre’s model of Community Development.

JOB SPECIFIC RESPONSIBILITIES:

PROGRAM MANAGER

Position Type: Full-time/Permanent – 35 hours per week

Salary Range: $65,000 - $72,000

Job Area: Nepean, Rideau and Osgoode

SCOPE OF POSITION:

The Program Manager is part of a management team that works collectively to ensure that NROCRC is delivering on their strategic plan. Policies, Operational Strategies, Funder Relations, Human Resource, Evaluation, Performance Reviews and Partnership Development are all aspects of the job. The individual is responsible for providing direction and supervision to a core staff team that delivers services, programs, activities in multiple neighbourhoods in Nepean, Rideau and Osgoode.

The successful candidate must commit to work within Nepean, Rideau, and Osgoode Community Resource Centre’s model of Community Development.

JOB SPECIFIC RESPONSIBILITIES:

Program Management:

• Prepares and manages multiple program budgets in coordination with the Executive Director and the Operations Manager
• Recommends the hiring, supervises and evaluates a multi-disciplinary team of professionals
• Collaboratively with an NROCRC team identifies program and service in consultation with internal and external service providers and community groups
• Works closely with funding agencies, private sector, potential donors regarding community needs, program design, development and evaluation
• Develops, coordinates and supervises methods to collect and analyze data to monitor and develop organization service delivery
• Develops policies and procedures related to programs and participates in the development of policies and procedures for the Centre
• Develops and implements mechanisms to ensure effectiveness of service delivery
• Works closely with other programs within NROCRC
• Liaises with service providers outside the organization and with community groups to ensure the effective delivery of services
• Discusses with partners sustainability of programs and activities-negotiates cost sharing arrangements and In-Kind support
• Proposal writing, supervision and support of projects within the team
• Schedule monthly program meetings with core staff and performance review meetings
• Facilitate partnerships with organizations that align with our values
• Provide the volunteer coordinator with specific volunteer needs for programs and events. Support the onboarding process of students and volunteers as needed.

Human Resources

• Monitors and provides leadership on the performance review process for program staff
• Implement the performance review process with specific staff and review progress annually
• Ensure the implementation and approval of timesheets is accurate
• Review, sign external program, rental agreements as needed
• Monitor specific program budgets and support staff responsible for these budgets.
• Approve expenses- ensure receipts-invoices and receipts are submitted
• Submit financial reports to funders as required

Senior Management:

• Contributes to the effective delivery of services and the efficient administration of the organization
• Provides advice and assistance to the Executive director by:
• Keeps the Executive Director informed of all aspects of the operations of the Centre
• Assumes responsibility for the organization in their absence in coordination with the management team
• Brings issues to their attention that may affect the community
• Assists with the facilitation of general staff meetings
• Attends Coalition meetings at the management level
• Provides leadership and training to program staff for the client database (SUMAC)

Qualifications:

• Bachelor-degree in social work, project management, community development, administration or equivalent education and experience
• A minimum of 5 years experience working in a supervisor or management level position
• Demonstrated ability to manage and support a diverse team of community developers, program coordinators, program workers and students
• Demonstrated knowledge and experience managing program budgets with multiple funding streams
• Demonstrated understanding of community development and its application
• Experience with grant application writing and reporting to funders
• Ability to communicate effectively (written & verbal) in both English and French - other languages are an asset
• Demonstrated ability to work effectively within a multi-disciplinary team and independently
• Proven partnership development knowledge-process-retention and recognition
• Ability to work in a way that advocate respect for diversity and inclusiveness and respects the individuals’ right to make decisions
• Ability to work flexible hours as required

A valid driver’s license and access to a motor vehicle are required

This posting is for a position that will be vacant.

We would like to thank all candidates for applying, however only those selected for an interview will be contacted directly. Due to the high volume of interested applicants, we will not be able to receive phone calls asking for more information on available positions.

NROCRC is an equal opportunity employer committed to building a diverse work team representative of the community we serve.

NROCRC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.