Program Manager (Housing Nanaimo)

Connective Support Society; Nanaimo; On-site; CAD 70,000 - 82,000; Full time

Job summary

Connective Support Society seeks a Program Manager to lead and develop our client-focused programs in a collaborative, policy-driven environment. You will coordinate staff, budgets, and safety standards while ensuring services align with funder guidelines and community needs.

The role requires a bachelor's degree or professional designation with 5+ years in community living, mental health, or related fields, and strong leadership, communication, and administrative skills.

Qualifications

• Bachelor's degree or professional designation with at least 5 years of relevant transferable experience
• Extensive experience in Community Living, Mental Health and Criminal Justice systems
• Experience managing day-to-day community-based programs, case planning, and related techniques
• Excellent verbal and written English communication
• Knowledge in group process, individual counseling and crisis management
• Experience hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Strong administrative skills and governance understanding

Responsibilities

• Implements and promulgates policies and procedures, and develops manuals for the program
• Hires, supervises, evaluates, and terminates staff as needed to meet program goals
• Manages shift schedules and staff coverage
• Provides orientation, supervision, and training for staff and volunteers
• Maintains documentation of staff and contractor files and records
• Oversees financial and administrative aspects of the programs
• Designs inclusive support programs and ensures funder guidelines are met
• Liaises with Connective staff for referrals and program opportunities
• Coaches staff and service users through person-centered planning
• Maintains relationships with community services and government agencies
• Ensures facilities meet safety regulations and remain safe and welcoming
• Handles on-call coverage for emergencies and health and safety duties
• Coordinates recruitment, training, development across teams
• Supports OSH initiatives and participates in safety investigations
• Manages coordination and administration of other teams and programs

Skills

Program management

Leadership

Communication

Staff supervision

Crisis management

Team building

OSH awareness

Education

Bachelor's degree or professional designation

Job description

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective’s management team
• Liaises with government and community agencies, volunteers, and members of the general public

STATUS

Exempt. This position is open to applicants of all genders.

This is a temporary position

HOURS

40 hours per week; Monday to Friday, 0830 - 1630

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective’s staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Supervises a diverse range of roles and workers in a supportive housing team

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying acell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective’s OSH initiatives

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete reference check
• Ability to provide a record of work history
• Proof of COVID-19 vaccination
• Current Emergency First Aid Certificate
• Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client

• Willing to complete Food Safe Certificate (Level 1 and 2)

COMPENSATION

The salary range for this role is $70,000 - $82,400. Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

CLOSING DATE

Friday, October 9, 2026, by 1600