Program Manager

Blue Door; East Gwillimbury; On-site; CAD 70,000 - 80,000; Full time

Job summary

Blue Door in Ontario is seeking a Program Manager for Leeder Place. Reporting to the Director, Programs Emergency & Seasonal Housing, you will lead day-to-day operations, supervise staff, students and volunteers, and ensure services are person-centred and aligned with the agency's mission and outcomes.

You will contribute to program development, implement and evaluate services, ensure compliance with policies, and participate in committees and community partnerships while guiding a team through

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field (or equivalent combination of education and experience).
• Experience working with vulnerable individuals and families in a human services, housing, shelter, or community-based environment.
• Demonstrated leadership experience, including staff supervision, coaching, performance management, team development, and conflict resolution.
• Strong knowledge of harm reduction, person-centered, trauma-informed, and anti-oppressive practices.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Proficiency with Microsoft Office and experience using database management systems.
• Experience working in a unionized environment, including interpreting and applying collective agreements.
• Valid driver's license, reliable vehicle, and proof of insurance.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide leadership and supervision to program staff, students, and volunteers, including recruitment, onboarding, coaching, performance management, and compliance with agency policies and the collective agreement.
• Oversee daily program operations, ensuring services are delivered safely, effectively, and in alignment with Blue Door's mission, harm reduction philosophy, and program objectives.
• Manage staff scheduling, training coordination, team meetings, conflict resolution, crisis response, and direct service coverage as required.
• Ensure accurate service user documentation, program records, statistical reporting, and data collection.
• Monitor and evaluate program performance, identify trends, recommend improvements, and support ongoing program development.
• Manage program expenditures and contribute to budgeting, strategic planning, and agency initiatives.
• Develop and maintain effective relationships with community partners and represent Blue Door at community committees and forums.
• Participate in the agency's on-call rotation and undertake other duties as assigned.
• All other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Conflict resolution

Staff supervision

Coaching

Data collection

Harm reduction understanding

Microsoft Office

Database management systems

Education

Bachelor's degree in Social Work, Human Services, or related field

Equivalent education and experience

Tools

Microsoft Office

Database management systems

Job description

Title: Program Manager, Leeder Place

Job Status:Full Time, 40 hours per week, 1-Year Contract (Existing Role)

Job Region:All Blue Door Locations

Salary: $70,000 - $80,000

Job Summary

Reporting to the Director, Programs Emergency & Seasonal Housing, the Program Manager oversees the day-to-day operations of Leeder Place and provides leadership to staff, students, and volunteers. The Program Manager supports program development, implementation, and evaluation to ensure services are person-centred, aligned with Blue Door's mission, values, and the intended outcomes of the program. The role fosters a shared understanding of program goals and expectations among all team members, ensures compliance with agency policies and procedures, and contributes to agency planning and community partnerships through participation in committees and sector forums.

Responsibilities

• Provide leadership and supervision to program staff, students, and volunteers, including recruitment, onboarding, coaching, performance management, and compliance with agency policies and the collective agreement.
• Oversee daily program operations, ensuring services are delivered safely, effectively, and in alignment with Blue Door's mission, harm reduction philosophy, and program objectives.
• Manage staff scheduling, training coordination, team meetings, conflict resolution, crisis response, and direct service coverage as required.
• Ensure accurate service user documentation, program records, statistical reporting, and data collection.
• Monitor and evaluate program performance, identify trends, recommend improvements, and support ongoing program development.
• Manage program expenditures and contribute to budgeting, strategic planning, and agency initiatives.
• Develop and maintain effective relationships with community partners and represent Blue Door at community committees and forums.
• Participate in the agency's on-call rotation and undertake other duties as assigned.
• All other duties as assigned.

Respect and Professionalism

• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all service user and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

Required Qualifications

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and experience.
• Experience working with vulnerable individuals and families in a human services, housing, shelter, or community-based environment.
• Demonstrated leadership experience, including staff supervision, coaching, performance management, team development, and conflict resolution.
• Strong knowledge of harm reduction, person-centered, trauma-informed, and anti-oppressive practices.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Proficiency with Microsoft Office and experience using database management systems.
• Experience working in a unionized environment, including interpreting and applying collective agreements.
• Valid driver's license, reliable vehicle, and proof of insurance.
• Ability to lift up to 40 lbs.

Conditions of Employment

• Successful completion of a Vulnerable Sector Screening.
• Current First Aid/CPR certification or willingness to obtain certification.

Assets

• Three (3) or more years of leadership experience in the non-profit sector.
• Experience with program evaluation, outcome measurement, statistical reporting, and data analysis.

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. Wepromote the principles of intersectional anti-racism and anti-oppression and adhereto the tenets of the Ontario Human Rights Code.We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous,Blackand racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door isa unionized work environment.

In accordance withthe Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.