Program Manager

SISTERING; Toronto; On-site; CAD 67,000 - 72,000; Full time

Benefits offered by this job

Group health and dental benefits

Generous time-off policies

Job summary

Sistering is seeking a dynamic and experienced Program Manager to lead our Case Support programs and services. This leadership role oversees team development, service coordination, and continuous improvement, including clinical supervision of case workers.

The successful candidate will bring deep commitment to supporting homeless and marginalized women and transgender people, with strong leadership, administrative, and case management expertise.

Qualifications

• Bachelor of Social Work (BSW) or MSW required; Master’s preferred
• 3 years of leadership, management, and supervision experience
• Experience providing clinical supervision in trauma-informed, harm-reduction environments
• Proven experience working with women and transgender people with complex needs, including homelessness, mental health, substance use, and trauma
• Experience in peer-led programming and participant advocacy
• Strong understanding of anti-oppression, trauma-informed, harm reduction, and low-barrier approaches
• Excellent interpersonal and team leadership skills
• Excellent communication and writing skills
• Working knowledge of relevant legislation (e.g., ESA, OHSA, AODA, Ontario Human Rights Code, Residential Tenancies Act, WSIB)
• Proficient in Microsoft Office Suite and familiarity with CRMS or similar case management systems

Responsibilities

• Manage and support Case Support front-line staff
• Provide staff with debriefing and capacity-building through coaching and mentorship
• Oversee and guide case management practices and data collection
• Lead onboarding, training, work-planning and follow up in collaboration with the Executive Director
• Support continuous improvement of service quality through data collection, evaluation, service development, and change management
• Ensure compliance with policies and address issues as needed
• Foster a respectful, inclusive, and collaborative work environment; address issues and resolve conflicts

Skills

Leadership

Communication

Trauma-informed

Budget management

Organizational skills

Education

BSW/MSW or equivalent

Tools

Microsoft Office

CRMS

Job description

Salary Range: $67,000.00 To $72,000.00 Annually

Title: Program Manager

Hours: 35 hours per week; primarily weekdays. May be required to work some evenings and weekends

Location: 962 Bloor St West and in the Community

Reports to: Executive Director

Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.

Our Vision

Sistering envisions a world where all women and trans people, in all our diversity, are valued; a world where we are safe and supported, treated with dignity, and given the respect we deserve. When opportunities are just and equitable, we can live life on our own terms.

Our Mission

Our goal is to create a safe, non-judgmental space for women and trans people who are socially isolated, poor, homeless or precariously housed. Guided by principles of Anti-Oppression and Anti-Racism, Sistering works to change the social conditions that endanger women and trans people’s welfare.

What We Do

Sistering’s programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment and Spun Studio social enterprise, and individual and systemic advocacy.

How We Do It

Sistering operates on a trauma-informed and relationship-based model and our harm reduction philosophy is a core element of all the work we do. We respect our participants and are here to respond to participants’ needs, where they are at, in the moment, to support participants to learn how to reduce harm and/or increase safety.

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POSITION SUMMARY

Sistering is seeking a dynamic and experienced Program Manager to lead and oversee our Case Support programs and services. This leadership role is responsible for team development and for service coordination, integration, and continuous improvement. The Program Manager will also provide case support workers with clinical supervision and contribute to planning and implementation.

The successful candidate brings a deep commitment to supporting homeless and marginalized women and transgender people along with strong leadership, administrative, and case management expertise.

This role involves leadership, administration, and service evaluation and continuous improvement.

RESPONSIBILITIES

• Manage and support Case Support front-line staff
• Provide staff with debriefing and capacity-building through coaching and mentorship
• Oversee and guide case management practices and data collection
• Lead onboarding, training, work-planning and follow up in collaboration with the Executive Director
• Support continuous improvement of service quality through data collection, evaluation, service development, and change management
• Ensure compliance with policies and address issues as needed
• Foster a respectful, inclusive, and collaborative work environment. Address issues and resolve conflicts as needed

Service & Administrative Management

• Collaborate with the Executive Director on policy and process design and implementation, program development, and budget planning
• Ensure programs are culturally responsive and meet the needs of diverse communities
• Maintain oversight of program statistics, reports, and evaluation tools
• Ensure accurate and timely case support documentation
• Develop internal systems for consistent service delivery and reporting
• Ensure compliance with relevant service standards and regulatory requirements
• Contribute to cross-program integration and seamless participant support
• Continuously improve services using evaluation, review, redesign, and change management techniques

Advocacy and Community Building

• Develop and maintain professional relationships, collaborations, and partnerships with partners in the sector and in the community and with funders
• Engage in and support advocacy to address systemic issues of homelessness, poverty, and marginalization
• Support staff in developing critical analyses of social issues and advocacy approaches
• Collaborate with service users to identify priorities and strategies for social change

Other Duties as Assigned

QUALIFICATIONS

Education & Experience

• Bachelor of Social Work (BSW) or a relevant equivalent required; Master of Social Work (MSW) or a relevant equivalent preferred
• 3 years of leadership, management, and supervision experience
• Experience providing clinical supervision in trauma-informed, harm reduction environments
• Proven experience working with women and transgender people with complex needs, including homelessness, mental health, substance use, and trauma
• Experience in peer-led programming and participant advocacy
• Strong understanding of anti-oppression, trauma-informed, harm reduction, and low-barrier approaches
• Excellent interpersonal and team leadership skills
• Excellent communication and writing skills
• Working knowledge of relevant legislation (e.g., ESA, OHSA, AODA, Ontario Human Rights Code, Residential Tenancies Act, WSIB)
• Strong organizational, budget management, and reporting capabilities
• Proficient in Microsoft Office Suite and familiarity with CRMS or similar case management systems

COMPENSATION

• $67,000 - $72,000 annually
• Group health and dental benefits
• Generous time-off policies (vacation days, sick time, and personal days)

WORKING CONDITIONS

The manager in this position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in proximity of animals.

Sistering is an Equal Opportunity Employer; we welcome and encourage applications from black, racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Those who require special accommodation through the interview process will be provided with the appropriate support.