Program Manager

Connective Support Society; Coquitlam; Presencial; CAD 68.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Connective Support Society in Coquitlam, BC, seeks a Program Manager to lead and innovate our community programs. You will plan, organize, staff, and monitor activities to meet targets, while liaising with funders and regulators.

The role requires a Bachelor's degree or professional designation and at least five years of relevant experience in community-based services, mental health, and criminal justice systems. Strong English communication and leadership are essential.

Formación

• Bachelor's degree or professional designation required.
• Minimum 5 years of relevant experience.
• Extensive experience in Community Living, Mental Health and Criminal Justice systems.
• Experience managing day-to-day program operations.
• Excellent verbal and written English communication.
• Knowledge and experience in group process, individual counseling and crisis management.
• Extensive knowledge and experience in hiring, training and supervising staff.

Responsabilidades

• Implements policies and procedures and develops manuals.
• Hires, supervises, evaluates, transfers and terminates staff to fulfill program goals.
• Arranges shift schedules and ensures staff coverage.
• Implements orientation, supervision, in-service training and evaluation.
• Maintains documentation of staff and contractor files and records.
• Oversees daily and monthly financial and administrative tasks.
• Develops and maintains inclusive programs and facilitates referrals.
• Coordinates other teams and programs; handles HR functions.

Conocimientos

Communication

Staff leadership

Program coordination

Crisis management

English proficiency

Motivational skills

Administrative skills

Educación

Bachelor's degree or professional designation

Descripción del empleo

ROLE PURPOSE
The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

STATUS AND CLASSIFICATION
Exempt. This position is open to applicants of all genders.

Location

Coquitlam, British Columbia

EMPLOYMENT STATUS

Permanent Full-Time

PROGRAM

Amble Place

HOURS (40HOURS PER WEEK)

Monday to Friday, 0900 - 1700

This position requires the ability to work flexible hours based on operational needs.

Note: Due to the high volume of applications, only candidates being considered for an interview will be contacted. We appreciate your understanding and interest in joining our team.
REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective’s management team
• Liaises with government and community agencies, volunteers, and members of the general public

KEY ACCOUNTABILITIES

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective’s staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete Reference Check
• Ability to provide a record of work history
• Current Emergency First Aid Certificate
• Class 5 Driver’s License (preferred)
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client (preferred)

COMPENSATION

The salary range for this position is $67,900 to $82,400. Annual salary will be negotiated based on experience and qualifications. This role will also be eligible for Connective's comprehensive benefits package.