Program Manager (Balsam Place)

Connective Support Society; Kelowna; On-site; CAD 66,000 - 82,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Connective Support Society is seeking a Program Manager to lead and innovate within our programs, meeting client, funder, and regulator needs. You will plan, organize, staff, and monitor activities to achieve key targets, while ensuring compliant policies and staff performance.

The role requires managing day-to-day operations, fostering inclusive programs, and coordinating with government and community partners. Strong leadership and English communication are essential for success.

Qualifications

• Bachelor's degree or professional designation with at least 5 years of relevant experience.
• Extensive experience in Community Living, Mental Health, and Criminal Justice systems.
• Experience managing day-to-day operations of community-based programs.
• Excellent verbal and written communication in English.
• Knowledge of staff recruitment, training and supervision.

Responsibilities

• Implements policies and procedures and develops manuals, brochures and handbooks.
• Hires, supervises, evaluates, transfers and terminates staff and contractors per CUPE Local 1936-11 agreement and Connective policies.
• Manages staff shift schedules and ensures coverage.
• Orientation, supervision, in-service training and evaluation of staff/volunteers.
• Maintains documentation of resources staff and contractor files; responsible for financial and administrative aspects of programs.
• Designs and maintains effective, inclusive support programs; supports strategic direction.
• Liaises with Connective staff for referrals; facilitates person-centered planning.
• Maintains relationships with community services and government stakeholders.
• Ensures facilities meet fire, health and safety regulations and are safe for clients.
• Provides on-call coverage for staff emergencies.

Skills

Communication skills

Staff leadership

Administrative skills

Community living experience

Mental health experience

Criminal justice experience

Education

Bachelor's degree or equivalent

Job description

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

STATUS

Exempt. This position is open to applicants of all genders.

HOURS

40 hours per week, Tuesday - Saturday: 1400 - 2200

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective’s management team
• Liaises with government and community agencies, volunteers, and members of the general public

KEY ACCOUNTABILITIES

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective’s staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective’s OSH initiatives

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to‑day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete reference check
• Ability to provide a record of work history
• Current Emergency First Aid Certificate
• Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
  

COMPENSATION

Annual Salary will be between $65,900 to $82,400 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.