PROGRAM LEAD - FULL TIME - (1 Position) JP #26-072 NU

Community Living North Halton; Milton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Community Living North Halton seeks a Program Lead to oversee site operations, staff development, and ensure policy compliance while delivering person-centered supports. You will work closely with Direct Support Professionals to model behavior plans, conduct audits, and coordinate daily administration and payroll.

The role emphasizes liaison with families and community partners, adherence to QAM standards, on-call rotation, and upholding CLNH policies.

Qualifications

• Diploma in Developmental Services Worker (DSW) or related field.
• Minimum 2–3 years of direct support and leadership experience in developmental services.
• Demonstrated skill in managing behavioral data, implementing BSSs, and conducting compliance audits.

Responsibilities

• Onboarding, coaching DSPs and site teams; review Orientation Checklists for new employees.
• Provide structured coaching to foster staff accountability around CLNH Core Competency standards; deliver ongoing learning opportunities.
• Facilitate regular staff meetings and collaborative planning focused on individual support goals and team outcomes.

Skills

Staff supervision

Coaching

Behavior data management

Audit compliance

Education

Diploma in Developmental Services Worker (DSW)

Ontario Driver’s License (Class G)

Vulnerable Sector Police Check

Job description

INITIAL ASSIGNMENT: COORDINATED SUPPORTS

At Community Living North Halton, our Culture is rooted in a deep commitment to our Vision of a Community where everyone belongs and is valued. We cultivate an inclusive, collaborative work environment where equity, diversity and mutual respect, align with our core values and drive everything we do. Joining CLNH means becoming part of a team where your contributions are celebrated, your professional growth is championed, and your engagements will have a lasting positive impact.

In the role as a Program Lead, you will oversee site operations, facilitate staff development, maintain compliance with agency policies and Quality Assurance Measures (QAM), and ensure person-centered support delivery. Working side-by-side with Direct Support Professionals (DSPs), you will model approved Behaviour Support Plans (BSPs) and Behaviour Support Strategies (BSSs), conduct regular program audits, manage daily administration and payroll, and serve as a primary liaison to families and community partners.

You Will Thrive in This Role If You:

• Lead by Example: You build strong team culture through hands-on coaching, active listening, and transparent communication.
• Uphold Clinical Integrity: You take pride in maintaining precise behavioral data, conducting thorough audits, and safeguarding rights.
• Navigate Complexity with Ease: You exercise sound ethical reasoning when resolving operational challenges or balancing competing demands.
• Empower Person-Centered Outcomes: You focus on individual strengths, ensuring Daily Activity Schedules remain relevant, engaging, and aligned with individual goals.

Key Responsibilities

1- Supervisory Leadership & Staff Development

• Onboarding & Coaching: Orient, mentor, and coach Direct Support Professionals (DSPs) and site teams to deliver quality support. Review and approve all Orientation Checklists for new employees.
• Core Competencies & Training: Conduct side-by-side modeling and provide structured coaching to foster staff accountability around CLNH Core Competency standards. Identify, document, and deliver ongoing learning opportunities.
• Team Meetings & Planning: Facilitate regular staff meetings and collaborative planning sessions focused on individual support goals and team outcomes.

2- Behavioral & Compliance Support

• BSS Instruction & Data Collection: Demonstrate competency as approved by the Behaviour Therapist to teach Behaviour Support Strategies (BSSs) to DSPs. Manage behavioral data collection, compilation, and reporting for the Behaviour Therapist.
• Rights & Restrictive Measures: Partner with the program team to review, document, and present updates on Restrictive and Intrusive Measures to the Rights and Responsibility Committee.
• Program & DAS Audits: Conduct monthly audits of Daily Activity Schedules (DAS) to ensure relevancy and person-centered alignment. Maintain monthly auditing procedures that comply with policy mandates and QAM standards.

3- Operational, Financial & Administrative Oversight

• Payroll & Scheduling: Review, complete, and approve program payroll on a daily basis within required timeframes. Meet weekly with the Scheduling Coordinator to review and adjust staffing requirements.
• On-Call Rotation: Participate in the designated Scheduling On-Call rotation to maintain operational continuity.
• Policy & Collective Agreement Adherence: Maintain thorough working knowledge of CLNH policies, procedures, and Collective Agreement obligations, ensuring team compliance across all site activities.

4- Community Relations & Agency Engagement

• Liaison & Communication: Act as a primary contact for families, guardians, and community partners to support ongoing program development and participant success.
• Agency Leadership: Coordinate team participation in agency-sponsored events; participate in or lead designated agency committees and training initiatives.

Qualifications & Requirements

• Education & Experience:
  • Diploma in Developmental Services Worker (DSW), Social Services, Recreation and Leisure, or a related field (or equivalent combination of education and relevant experience).
  • Minimum of 2–3 years of direct support and leadership experience in a developmental services structure, within residential environment or community supports.
  • Demonstrated skill in managing behavioral data, implementing BSS’s, and conducting compliance audits.
• Certifications & Clearances:
  • Valid Ontario Class "G" Driver’s License with a clean driving record and reliable access to a vehicle.
  • Satisfactory Vulnerable Sector Police Record Check.

Hours of Work: 40 hours per week; days, evenings and rotational weekends - participation in after hours on call as well

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Community Living North Halton will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect to any materials or processes used to ensure your equal participation.