Program Facilitator

AmerisourceBergen; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

Cencora, a leading healthcare solutions company, is seeking a quality control specialist to implement procedures and manage client billing. Candidates should have post-secondary education and strong customer service skills. This role offers a comprehensive suite of benefits supporting wellness and professional development.

Benefits

Medical, dental, and vision care

Training and professional development resources

Paid parental and caregiver leave

Support for working families

Qualifications

• Minimum 2 years of experience in customer service.
• Strong proficiency in Microsoft applications.
• Bilingualism in French/English is an asset.

Responsibilities

• Implement quality control procedures as per requirements.
• Complete quality control audits and maintain project status.
• Liaise with accounting and program managers regarding payments.

Skills

Customer service

Analytical skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Time management

Education

Post-secondary education in a related discipline

Tools

Microsoft Office Suite

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

Implement quality control procedures as per internal requirements and/or client contractual requirements;

Maintain status reports for all assigned projects;

Complete required volume of quality control audits within current working month for assigned staff;

Prepare, and provide first level of quality control review, of all client reporting and billing documentation;

Responsible for approval of copayment requests for patients, pharmacies and/or physicians, and back-up for copayment entry;

Liaise with ABSC Accounting to ensure proper payment timeframes and accurate payment

Liaise with Program Managers to ensure copayment KPIs are met;

Liaise with 3rd party payment administrator to ensure accurate electronic payment processing;

Assist with Program Administrative Assistant duties, as required;

Provide first level review of all missed KPIs and document root cause(s)

Responsible for collecting data and creating program billing to be submitted to Quality Control specialist/Program Manager monthly as per program protocols.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Post-secondary education or equivalent in a related discipline;

Minimum of 2 years’ experience in customer service, in an office setting;

Strong proficiency in Microsoft applications (Outlook, Word, Excel);

Professional / courteous / efficient telephone manner;

Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;

Candidate must have strong communication and interpersonal skills;

Ability to work independently and in a team environment;

Experience in the healthcare, pharmaceutical or insurance industry is an asset; and

Bilingualism, French/English is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Working knowledge of automated warehouse operating system

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Post-secondary education or equivalent in a related discipline;

Minimum of 2 years’ experience in customer service, in an office setting;

Strong proficiency in Microsoft applications (Outlook, Word, Excel);

Professional / courteous / efficient telephone manner;

Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;

Candidate must have strong communication and interpersonal skills;

Ability to work independently and in a team environment;

Experience in the healthcare, pharmaceutical or insurance industry is an asset; and

Bilingualism, French/English is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Working knowledge of automated warehouse operating system

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

Implement quality control procedures as per internal requirements and/or client contractual requirements; Maintain status reports for all assigned projects; Complete required volume of quality control audits within current working month for assigned staff; Prepare, and provide first level of quality control review, of all client reporting and billing documentation; Responsible for approval of copayment requests for patients, pharmacies and/or physicians, and back-up for copayment entry; Liaise with ABSC Accounting to ensure proper payment timeframes and accurate payment Liaise with Program Managers to ensure copayment KPIs are met; Liaise with 3rd party payment administrator to ensure accurate electronic payment processing; Assist with Program Administrative Assistant duties, as required; Provide first level review of all missed KPIs and document root cause(s) Responsible for collecting data and creating program billing to be submitted to Quality Control specialist/Program Manager monthly as per program protocols.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Post-secondary education or equivalent in a related discipline; Minimum of 2 years’ experience in customer service, in an office setting; Strong proficiency in Microsoft applications (Outlook, Word, Excel); Professional / courteous / efficient telephone manner; Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; Candidate must have strong communication and interpersonal skills; Ability to work independently and in a team environment; Attention to detail; Experience in the healthcare, pharmaceutical or insurance industry is an asset; and Bilingualism, French/English is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;

Minimum of 2 years’ experience in customer service, in an office setting; Strong proficiency in Microsoft applications (Outlook, Word, Excel); Professional / courteous / efficient telephone manner; Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; Candidate must have strong communication and interpersonal skills; Ability to work independently and in a team environment; Attention to detail; Experience in the healthcare, pharmaceutical or insurance industry is an asset; and Bilingualism, French/English is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Working knowledge of automated warehouse operating system

Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.