Program Director, Client Delivery-(Hybrid)

Central 1; Vancouver; Hybrid; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Work-life flexibility

Hybrid work environment

Variable incentive plan

Generous vacation

Flexible benefits

Retirement plan 6% match

Learning platform access

Virtual wellness platform

Career development

Wellness fund

Volunteer day

Job summary

Central 1 in Vancouver is seeking an experienced Program Director to lead the delivery of large-scale, strategic initiatives that drive meaningful outcomes for our clients. You will guide complex programs, manage risks and dependencies, and foster collaboration across project, technology, and business teams.

As a trusted leader, you will influence strategic outcomes, build strong stakeholder relationships, and deliver lasting value through governance, change management, and a relentless focus on

Qualifications

• Bachelor's degree in Computer Science, Business, Information Technology, or a related field.
• A master's degree is considered an asset.
• 7+ years of experience leading complex programs and projects.
• Proven success in a senior Program Manager or Program Director role.
• Experience with MSP®, PgMP®, PMP® certifications or equivalents is an asset.
• Experience delivering large-scale initiatives in financial services.
• Proficient with project management tools and MS Office.
• Experience with Agile, Waterfall, and Hybrid delivery methodologies.
• Knowledge of Lean and continuous improvement.
• Strong leadership, communication, and stakeholder management.
• Strong planning, budgeting, and resource management.
• Proactive, solutions-focused, with ability to navigate complex environments.

Responsibilities

• Lead cross-functional teams through complex, business-critical transformations.
• Coach and mentor project managers and team members.
• Define program strategies, objectives, and roadmaps.
• Establish governance frameworks with clear accountability.
• Provide updates to executives and the Board on progress and risks.
• Ensure delivery quality, customer experience, and ROI.
• Develop strategic plans, roadmaps, and deployment recommendations with clients.
• Manage vendor relationships to align with goals.
• Oversee timelines, budgets, dependencies, and priorities.
• Lead change management and communications to drive adoption.

Skills

Leadership

Stakeholder mgmt

Project management

Communication

Budgeting

Risk management

Change management

Agile

Waterfall

Hybrid delivery

Lean principles

Strategic planning

Education

Bachelor's degree in CS/Business/IT

Master's degree asset

Tools

Microsoft Office

PM tools

Job description

What we offer:

• Work-life flexibility

• Hybrid workenvironment

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits planincluding family building and gender affirmation

• Retirement Plan, matched contributions at 6%

• Access toa learning platform and educational assistancesupport

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community andother paid time off options

• Corporate discounts

*subject to employment agreement

Job Summary:

We are looking for an experienced Program Director to lead the delivery of large-scale, strategic initiatives that drive meaningful outcomes for Central 1 and its clients.

As a trusted leader, you will guide complex programs, manage risks and dependencies, and foster collaboration across project, technology, and business teams. This is an opportunity to influence strategic outcomes, build strong stakeholder relationships, and deliver lasting value.

What you’ll be doing:

• Lead and inspire cross-functional teams through complex, business-critical transformations, ensuring successful program delivery and measurable results.

• Coach, mentor, and support project managers and team members, fostering growth, collaboration, and high performance.

• Define program strategies, objectives, and roadmaps, proactively driving progress and removing obstacles to success.

• Establish and maintain effective governance frameworks, ensuring clear decision-making and accountability across stakeholders.

• Provide executive leaders and the Board with clear, timely updates on program progress, risks, opportunities, and key decisions.

• Ensure programs are delivered with a strong focus on quality, customer experience, business value, and return on investment.

• Work with clients and internal teams to develop strategic plans, implementation roadmaps, and deployment recommendations.

• Manage vendor and third-party relationships to ensure successful delivery and alignment with program goals.

• Oversee program timelines, budgets, dependencies, and priorities across multiple projects and workstreams.

• Lead change management and communications activities, helping teams and stakeholders successfully adopt new processes, systems, and ways of working.

• Identify and resolve risks, issues, and gaps that could impact program outcomes, taking proactive action to keep delivery on track.

• Partner closely with Client Experience and senior leadership teams to continuously improve delivery processes, remove barriers, and enhance the overall client experience.

What you’ll have:

• A bachelor’s degree in Computer Science, Business, Information Technology, or a related field. A master’s degree is an asset.

• 7+ years of experience leading complex projects and programs from planning through successful delivery.

• Proven success in a senior Program Manager, Program Director, or similar leadership role.

• Strong understanding of program and project management practices, with certifications such as MSP®, PgMP®, PMP®, or equivalent considered an asset.

• Experience delivering large-scale initiatives within the financial services industry.

• Familiarity with project and program management tools, along with strong Microsoft Office skills.

• Experience working with Agile, Waterfall, and Hybrid delivery methodologies to support complex technology and business initiatives.

• Knowledge of Lean principles and continuous improvement practices.

• Experience leading organizational change and driving adoption of new processes, systems, or ways of working.

• Exceptional leadership, communication, relationship-building, and stakeholder management skills.

• Strong planning, budgeting, and resource management capabilities.

• A proactive, solutions-focused approach with the ability to anticipate challenges, navigate complexity, and keep programs moving forward.

Salary range:

$130,000-$150,000 plus variable incentive 20%-30%

The salaryrepresentsthe job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.