Program Director, Client Delivery-(Hybrid)

Central 1 Credit Union; Vancouver; On-site; CAD 130,000 - 155,000; Full time

Benefits offered by this job

Work-life flexibility

Hybrid work environment

Variable annual incentive plan

Generous vacation

Flexible benefits including family and

Gender affirmation

Job summary

Central 1 Credit Union is seeking an experienced Program Director to steer large-scale, strategic initiatives that create value for clients and the organization. You will guide programs, manage risks, dependencies, and collaborate across project, technology, and business teams to deliver outcomes.

You will lead cross-functional teams, coach program managers, define strategies, establish governance, and provide executive updates.

Qualifications

• Bachelor's degree required in a related field.
• Master's degree is an asset.
• 7+ years of experience leading complex programs.
• Certifications such as MSP®, PgMP®, PMP® or equivalent are a plus.
• Experience with Agile, Waterfall, and Hybrid delivery methodologies.

Responsibilities

• Lead and inspire cross-functional teams through complex, business-critical transformations.
• Coach, mentor, and support project managers and team members.
• Define program strategies, objectives, and roadmaps.
• Establish governance frameworks and ensure accountability.
• Provide executives with clear updates on progress, risks, and decisions.
• Oversee budgets, timelines, dependencies, and priorities.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Budgeting

Education

Bachelor's degree in Computer Science, Business, IT, or related field

Master's degree (asset)

Tools

MS Office

MS Project

Job description

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. Central 1 does this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts *subject to employment agreement

Job Summary:

We are looking for an experienced Program Director to lead the delivery of large-scale, strategic initiatives that drive meaningful outcomes for Central 1 and its clients. As a trusted leader, you will guide complex programs, manage risks and dependencies, and foster collaboration across project, technology, and business teams. This is an opportunity to influence strategic outcomes, build strong stakeholder relationships, and deliver lasting value.

What you'll be doing:

• Lead and inspire cross-functional teams through complex, business-critical transformations, ensuring successful program delivery and measurable results.
• Coach, mentor, and support project managers and team members, fostering growth, collaboration, and high performance.
• Define program strategies, objectives, and roadmaps, proactively driving progress and removing obstacles to success.
• Establish and maintain effective governance frameworks, ensuring clear decision-making and accountability across stakeholders.
• Provide executive leaders and the Board with clear, timely updates on program progress, risks, opportunities, and key decisions.
• Ensure programs are delivered with a strong focus on quality, customer experience, business value, and return on investment.
• Work with clients and internal teams to develop strategic plans, implementation roadmaps, and deployment recommendations.
• Manage vendor and third-party relationships to ensure successful delivery and alignment with program goals.
• Oversee program timelines, budgets, dependencies, and priorities across multiple projects and workstreams.
• Lead change management and communications activities, helping teams and stakeholders successfully adopt new processes, systems, and ways of working.
• Identify and resolve risks, issues, and gaps that could impact program outcomes, taking proactive action to keep delivery on track.
• Partner closely with Client Experience and senior leadership teams to continuously improve delivery processes, remove barriers, and enhance the overall client experience.

What you'll have:

• A bachelor's degree in Computer Science, Business, Information Technology, or a related field.
• A master's degree is an asset.
• 7+ years of experience leading complex projects and programs from planning through successful delivery.
• Proven success in a senior Program Manager, Program Director, or similar leadership role.
• Strong understanding of program and project management practices, with certifications such as MSP®, PgMP®, PMP®, or equivalent considered an asset.
• Experience delivering large-scale initiatives within the financial services industry.
• Familiarity with project and program management tools, along with strong Microsoft Office skills.
• Experience working with Agile, Waterfall, and Hybrid delivery methodologies to support complex technology and business initiatives.
• Knowledge of Lean principles and continuous improvement practices.
• Experience leading organizational change and driving adoption of new processes, systems, or ways of working.
• Exceptional leadership, communication, relationship-building, and stakeholder management skills.
• Strong planning, budgeting, and resource management capabilities.
• A proactive, solutions-focused approach with the ability to anticipate challenges, navigate complexity, and keep programs moving forward.

Salary range: $130,000-$155,000 plus variable incentive 20%-30% The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.

Our total rewards package goes beyond what goes into your credit union account. For eligible employees, we offer a comprehensive compensation structure consisting of a competitive base salary and individual and company-wide annual incentive, matched contributions for your retirement plan and a top-notch benefits plan. Beyond the numbers, we think about you as a person, offering work-life flexibility, career development opportunities and a day off to volunteer in your community.

Central 1 is committed to building a diverse and inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We are welcoming of all applicants and we will provide an accessible candidate experience.