Program Director (Bilingual) 1

Sapiens International; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Sapiens International is seeking a Bilingual Program Director to lead multi-million dollar projects in the insurance sector. This role involves managing stakeholder relationships, ensuring project delivery, and establishing PMO standards. Candidates should have extensive project management experience and fluency in French will be an advantage.

Qualifications

• Bilingual fluency required; strong French communication skills preferred.
• 15+ years of project management experience.
• Experience leading software implementation projects in the insurance industry.

Responsibilities

• Oversee multiple large-scale projects, ensuring they meet scope, timeline, and budget.
• Build and maintain strong relationships with stakeholders.
• Ensure effective communication of project progress to the team and management.

Skills

Project Management

Communication

Problem Solving

Interpersonal Skills

Negotiation

Education

PMP Certification

Formal project management course

Tools

JIRA

Confluence

Job description

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Location:

Toronto, CA

Sapiens is on the lookout for aProgram Director(Bilingual) to become a key player in our North America team. If you're a seasoned Program Directorand ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Job Description:

The Program Director will report to the VP, Professional Services to provide leadership and oversight of a large, multi-year, multi-million-dollar projects to implement Insurance products and solutions. Using extensive Project management experience in the IT industry, the Program Director will establish a strong working relationship and will manage interactions both internally and with customers, as the CoreSuite L&P Division’s focal to ensure successful project delivery. This role will focus heavily on instilling world class PMO standards and operational excellence within the teams while protecting the scope of services we sign up to deliver to ensure we can provide quality deliverables with a stellar customer experience. This position is accountable and responsible (hands-on) for planning and managing project scope, timeline, and budget to ensure project milestones are met. This individual must have the ability to manage communications effectively with internal and external stakeholders while also helping the Business analyst manage customer expectations and ensure proper project governance and adherence to defined contract terms.

In addition to overseeing this large implementation projects, this position will entail establishing PMO standards that can be applied to all projects (from Presale, Delivery, through implementation and production services). This will ensure effective and consistent project management disciplines throughout the organization.

Responsibilities:

• Provides Project management oversight, service delivery and leadership for a large multiple year, large-scale multiple projects.
• Create and maintain successful alliances with key stakeholders, both internal and external. Build and maintain strong relationships.
• Identify opportunity areas to expand and upsell.
• Demonstrates excellent people management skills, as well as collaborative efforts with relevant stakeholders while setting up clear goals and regularly checking to measure progress and change direction as needed.
• Ensures effective, accurate and timely communication of key issues and progress to the team, customer Executives and Sr. Management.
• Proactively identifies and critically analyses problems affecting the project, processes and people issues that may the overall effectiveness of the team and Project.
• Complex technical, financial and risk assessment analysis.
• Manage all facets of delivery projects to ensure schedule, budget/profitability and quality goals are met. Hands on is required.
• Ensure project meets all contractual obligations.
• Achieve client satisfaction, by managing and meeting or exceeding expectations.
• Manage financial forecasts and team capacity planning.
• Assess and track risks, develop risk mitigation plans.
• Manage budgetary items associated with project expenses and contract resources.
• Ensure project is executed using best practices and methodologies, and in accordance with defined processes.
• Defined, designs, and implements new project management processes, methodologies and tools for the delivery teams.

Job Requirements

• Bilingual fluency required - strong French communication skills are an advantage.
• 15+ years of succcessful project management expereince
• Proven experience in leading software implementation projects, preferably in the Insurance industry
• Strong project management skills(hands on), with the ability to manage complex multiple projects within budget and timeline constraints
• High level understanding of the Insurance industry in Canada.This includes an understanding of insurance products and business processes.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Experience working with Product, R&D and Service Delivery teams
• Experience developing and implementing effective project management disciplines.
• Superior written, verbal, presentation, and analytical skills
• Superior problem-solving, issue resolution, negotiation, and diplomacy skills
• Demonstrable track record of successful leadership
• Experience performing financial analysis: projections, etc.
• Experience with creating SOWs and work orders.
• Extensive knowledge of and experience with Agile/ Hybrid SDLC methodologies and tools (JIRA & Confluence)
• Completion of formal project management course of study; PMP certification a plus.
• Travel as needed (peak times could be up to 25% or greater).
• Work with teams in different time-zone

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligentinsurancesoftware solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions forpropertyand casualty,workers’ compensation, and lifeinsurance, includingreinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us atwww.sapiens.com .

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.