Program Coordinator II

WESTERN UNIVERSITY; London; On-site; CAD 60,000 - 75,000; Full time

Job summary

Western University seeks a Program Coordinator (Simulated Patient Educator) to design, coordinate, and administer simulation events for Schulich Medicine & Dentistry. The role collaborates with faculty and course chairs across the Undergraduate and Postgraduate programs, including SP training and OSCEs.

The position requires a Bachelor’s degree, 4 years in adult education, and strong skills in feedback, communication, and project management.

Qualifications

• Bachelor's degree in a relevant discipline required.
• 4 years of experience in Adult Education required; teaching experience preferred.
• Experience in an Experiential Learning environment; preferably with Simulated Patients.
• Experience in giving directed, communication skills feedback required.
• Experience with large project management and providing administrative support independently and proactively required.

Responsibilities

• Design, coordinate, and administer simulation events for Schulich programs.
• Collaborate with course chairs, faculty, and staff to plan SP sessions and OSCE events.
• Function as SP trainer and site administrator for large-scale exams.
• Plan and administer all educational and evaluative programs under the CSLP.
• Provide administrative support and ensure accuracy of documentation and reports.

Skills

Adult education

Feedback delivery

Public speaking

Interpersonal coaching

Communication

Event coordination

Administrative support

Multi-tasking

Independent initiative

Education

Bachelor's degree (4-year)

Tools

Microsoft Office

Job description

Department Schulich Medicine & Dentistry - Clincial Skills

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Clinical Skills Learning Program (CSLP) is an educational department at the Schulich School of Medicine and Dentistry. The CSLP team works with faculty to design, coordinate and deliver curricular events that engage simulation, typically with Simulated Patients (SPs), as the primary means of fulfilling event learning objectives. An SP is a person who has been carefully coached and trained to portray, in a consistent and believable manner, the historical, physical, and emotional features of a person other than themselves for the purpose of the simulation event. Common subject areas for teaching, learning, and assessment with SPs include taking a health history, physical examination, management, counseling, communication, professionalism, ethics, and challenging interactions. While CSLP's primary learners are the Undergraduate and Postgraduate medical and dental students at Schulich, the program also works with other educational faculties at Western and various external clients to integrate experiential simulation sessions into their curriculum.

Responsibilities

Reporting to the Manager of the Clinical Skills Learning Program, the Program Coordinator (Simulated Patient Educator) collaborates with course chairs, faculty, and staffs to design, coordinate, and administer simulation events, typically involving Simulated Patients (SPs), for curricular courses/programs that include Schulich Undergraduate and Postgraduate medicine, affiliated collages (Kings, Brescia, Huron), Western Faculty of Health Sciences (Nursing programs), Western Housing, CSTAR (Canadian Surgical Technologies & Advanced Robotics) centre, and Fanshawe College, among others. The role will also function as an SP trainer and site administrator for large scale Objective Structured Clinical Examination events for Schulich Undergrad and Postgrad, Medical Council of Canada, Pharmacy Examining Board of Canada, and Neonatal-Perinatal Fellows. The role will be involved in the planning and administration of all educational and evaluations programs that are the responsibility of the Clinical Skills Learning Program.

Qualifications

Education:

• 4 year University Bachelor’s Degree in a relevant discipline required

Experience:

• 4 years of experience working in Adult Education required; teaching experience preferred
• Experience working in an Experiential Learning environment; preferably with Simulated Patients
• Experience in giving directed, communication skills feedback required
• Experience with large project management and providing administrative support independently and proactively required

Knowledge, Skills & Abilities:

• Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Well-developed presentation and public speaking skills with the ability to plan and manage sessions/workshops of various sizes; familiarity with large scale events an asset
• Interpersonal skills with the ability to coach large and small groups of adult learners as well as support internal/external clients
• Ability to synthesize information to write clear, concise and accurate procedural documentation and reports
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds with sensitivity to cross-cultural differences and norms
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
• Ability to multi-task and maintain and organized and effective personal work environment
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
• Personable and courteous in working relationships with colleagues, faculty members, students and the public
• Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Intermediate proficiency required in Microsoft Office in order to prepare emails, reports and documents, and to input data into spreadsheets and databases with the ability to learn new software
• Demonstrated ability to work independently, take initiative and follow through on work assignments
• Demonstrated flexibility with the ability to work evenings and weekends as required

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone [phone].

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.