Program Coordinator - Dental Services, Orthotics and Prosthetics (ON, Toronto)

Holland Bloorview Kids Rehabilitation Hospital; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Program Coordinator for Dental Services and Orthotics & Prosthetics. This role involves overseeing program coordination, managing staff, and ensuring efficient service delivery. The ideal candidate will have a strong background in business or health administration, with excellent leadership and communication skills. Join a collaborative environment that values innovation and continuous improvement, where you can make a significant impact on the lives of children and families. This is a fantastic opportunity to grow professionally while contributing to meaningful healthcare services.

Benefits

Competitive Compensation

Benefit Packages

Ongoing Learning Opportunities

Collaborative Work Environment

Qualifications

• Undergraduate degree in Business or Health Administration required.
• Knowledge of finance and analytical principles necessary.

Responsibilities

• Coordinate daily schedules for Dental and O&P departments.
• Supervise staff recruitment, orientation, and performance management.
• Design and coordinate efficient practices for program improvement.

Skills

Leadership

Problem Solving

Conflict Management

Relationship Building

Attention to Detail

Organizational Skills

Time Management

Communication Skills

Customer Service Orientation

Initiative

Education

Undergraduate Degree in Business Administration

Health Administration Degree

Job description

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.

Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and opportunities for ongoing learning and professional growth.

SUMMARY

The Program Coordinator, Dental Services and Orthotics & Prosthetics (O&P), is responsible for the coordination of the two service programs (Dental and O&P) and supervision of the administrative and support staff.

KEY RESPONSIBILITIES

1. Program Coordination
   • Oversee and support coordination of the daily schedule of activities in the Dental and O&P departments.
   • Provide support to the Dental and O&P teams as needed and provide direction in dealing with work-related issues.
   • Oversee and monitor processing of referrals and scheduling to ensure that clients are seen in a timely and effective manner.
   • Support and monitor billings, accounts receivables and month-end processes.
   • Oversee and support coordination of the teams’ schedules.
   • Responsible for resource allocation and workload balancing, including identifying and monitoring resource requirements, engaging in workforce planning, and developing strategies to cope with peaks in demands, absences, and vacations.
   • Monitor and coordinate with service provider partners to strengthen relationships and ensure seamless service delivery.
   • Manage the program’s material resources and procurement activities.
   • Handle client and family relations and escalation management.
   • Participate in northern, outreach clinics, external events, and teaching and learning activities.
2. Supervisory Lead
   • Supervise human resources including recruitment, orientation, performance management, and evaluation of the teams.
   • Coordinate workload distribution among staff to ensure activities are completed accurately and timely.
   • Participate actively in team meetings and rounds to share information.
3. Continuous Process Improvement
   • Design and coordinate efficient practices.
   • Support proactive review of processes, practices, and resource utilization to enhance program effectiveness and efficiency.
   • Review systems for continuous quality and process improvement and contribute to corporate initiatives.
   • Develop and monitor key performance indicators to ensure operational performance.

Other duties as assigned or required.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES

Education/Experience

• An undergraduate degree in Business Administration, Health Administration, or equivalent.
• Sound knowledge of finance and analytical principles and practices, as required through the successful completion of business administration courses preferably at the post-secondary level or equivalent job experience.
• Demonstrated knowledge of dental treatments and outcomes.

Skills

• Leadership, problem solving, conflict management, and relationship building.
• Attention to detail and aptitude in long-term planning.
• Previous experience in daily and monthly finance activities, preferably in a healthcare environment.
• Exceptional organizational and time management skills; ability to manage competing priorities and multiple projects.
• Excellent communication (written/verbal) and interpersonal skills with a customer service orientation.
• Proven ability to work independently and in a team environment.
• Demonstrate initiative and tact in dealing with sensitive and confidential information.