Program Coordinator

Pulford Community Living Services; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health and Dental benefits

Pension Plan

Comprehensive on-the-job training

Referral Program

Job summary

Pulford Community Living Services in Winnipeg, MB, seeks a Program Coordinator to lead supervisors and frontline staff, ensuring high-quality, person-centered services in residential and day settings. You will drive health and safety, coordinate resources, and align activities with the agency mission and values.

Requirements include a minimum of 3 years in a leadership role, strong communication, and the ability to manage competing priorities with sound judgment.

Qualifications

• Minimum of 3 years' leadership experience managing staff.
• Experience handling staff performance, conflict, and service delivery issues.
• Background in community services, healthcare, or residential support is an asset.

Responsibilities

• Oversee scheduling, staffing coverage, and on-call coordination.
• Ensure compliance with licensing, safety, and regulatory requirements.
• Direct supervisors and support staff in delivering structured, person-centered services.
• Translate individual plans into daily service execution and measurable outcomes.
• Monitor program effectiveness through stakeholder communication.
• Assist in recruitment, hiring, and training of Direct Support staff and Managers.

Skills

Leadership

Communication

Priority management

Problem solving

Education

Bachelor’s degree in related field

Job description

Pulford Community Living Services is a not-for-profit organization that provides community-based residential support to person with intellectual disabilities. At Pulford, we foster an environment that encourages personal growth and independence, empowering each individual to live a full life. Guided by our core values of Dignity, Safety, Respect, and Integrity, we are committed to creating an equal and inclusive world where everyone has the opportunity to thrive. Join us in our mission to bring communities together, promoting and empowering individuals to lead fulfilling lives.

Position Summary:

The Program Coordinator supports individuals we serve in residential/day service settings. They must be a passionate leader who can successfully assist in directing supervisors and support staff to provide high quality services to individuals we support. In addition to ensuring the overall health and safety of the people we support, the Program Coordinator also ensures the effective and efficient use of available resources and will follow through with all job duties consistent with the agency mission, vision, and values.

Responsibilities

Operations & Administration

• Oversee scheduling, staffing coverage, and on-call coordination
• Ensure compliance with licensing, safety, and regulatory requirements
• Develop and adjust service strategies based on individual progress
• Monitor program effectiveness through consistent communication with stakeholders
• Report concerns, risks, and required changes to senior leadership
• Direct supervisors and support staff in delivering structured, person-centered services
• Translate individual plans into daily service execution and measurable outcomes
• Identify service gaps and implement corrective actions
• Conduct performance reviews and address performance or conduct issues
• Provide ongoing training and real-time support to frontline teams
• Assist in the recruitment, hiring, training, supervision, coordination and performance of Direct Support staff and Managers
• Monitor program-related expenses and individual financial support
• Approve time sheets, payroll inputs, and related administrative processes
• Supervise completion of social allowance annual reviews and income tax

Stakeholder Coordination

• Liaise with families, community partners, management, and external agencies
• Maintain consistent communication across internal teams and departments

Requirements

Experience

• Minimum of 3 years' experience in a leadership role managing staff is required
• Experience handling staff performance, conflict, and service delivery issues
• Background in community services, healthcare, or residential support is an asset

Education

• Bachelor’s degree in a related field is preferred
• Equivalent combination of education and experience will be considered

Qualifications and Skills

• Clear decision-making in fast-moving environments
• Strong communication (written and verbal)
• Ability to manage competing priorities without losing structure
• Practical problem-solving and sound judgment

Additional Requirements

• Valid Class 5F Manitoba driver’s license
• Access to a reliable vehicle
• Availability for evenings, weekends, and on-call rotation
• Comprehensive on the job training
• Flexibility
• Referral Program
• Health and Dental benefits
• Pension Plan

Status: Full-time, Permanent

Work Hours: 80 Hours Bi-Weekly – days, evenings and weekends

We thank all applicants for showing interest in joining Pulford; however, only those selected for an interview will be contacted.