Program Coordinator

The Adecco Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global company is seeking a professional to coordinate client requisition processes, ensuring compliance and efficiency. The ideal candidate will have post-secondary education and at least three years of experience in a related service industry. Join a diverse team that values innovation and growth opportunities.

Benefits

Growth opportunities

Support for work-life balance

Culture of inclusion and development

Qualifications

• At least three years in a related service industry role.
• Proficiency in Microsoft Word, Excel, and email applications.
• Knowledge of VMS tools and CM systems is an asset.

Responsibilities

• Coordinate all stages of requisition activity using VMS technology.
• Oversee proper use of VMS technology by client managers and suppliers.
• Support client recruitment planning across Canada.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Problem-solving

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

VMS tools

Job description

About the role

Coordinates all phases of the client requisition process to promote a fair and competitive environment and maximize revenue potential. Ensures adherence to program process compliance, introduces efficiencies, and enhances overall effectiveness within the account to deliver superior quality services to clients, stakeholders, and suppliers.

What you’ll be doing

1. Requisition Process
2. Coordinate all stages of requisition activity using VMS technology.
3. Ensure prompt order distribution with complete and accurate information. Provide consultative support to clarify job responsibilities, skills, and requisition requirements.
4. Review and manage candidate submissions from suppliers to present the best-qualified candidates for review and placement.
5. Schedule and coordinate on-site interviews and provide feedback to suppliers.
6. Compliance
7. Oversee proper use of VMS technology by client managers, suppliers, and their workforce.
8. Create and manage SOP training, communicating updates regularly to ensure understanding and compliance.
9. Ensure SLAs and KPIs in the SOP are met within timelines; take corrective actions when necessary.
10. Facilitate supplier management of onboarding, employee relations, orientations, performance reviews, and off-boarding.
11. Support the Account Manager in preparing SLA and scorecards for client review, and facilitate quarterly performance audits with suppliers.
12. Analysis
13. Support client recruitment planning across Canada.
14. Recommend process improvements to increase productivity and reduce errors, incorporating findings into scorecard reviews.
15. Review weekly billing exception reports, gather supplier information, and correct issues promptly. Provide weekly escalated issue analysis to the Director.
16. Manage and track use of sub-vendors to ensure quality service.
17. Perform additional duties and participate in special projects as assigned.

About you

Education: Post-secondary education or equivalent experience with progressive responsibility.

Experience: At least three years in a related service industry role.

Technical Skills: Proficiency in Microsoft Word, Excel, email, and internet applications; knowledge of VMS tools and CM systems is an asset.

Behavioral Competencies:

• Excellent interpersonal and communication skills at all levels.
• Proven high customer service standards and ability to build strong relationships.
• Superior organizational skills, effective multitasking, and prioritization under tight deadlines.
• Proactive problem-solving with strong analytical skills.
• Team-oriented with a cooperative attitude.
• Ability to maximize profitability while ensuring compliance and mitigating risks.
• Flexible, adaptable, and willing to work additional hours or travel as needed.

Note: Reasonable accommodations are available for individuals with disabilities to perform essential functions.

Why choose us?

Join a global leader committed to innovation and better futures. Be part of our diverse team of over 30,000 colleagues across 60+ countries. We offer growth opportunities, support work-life balance, and foster a culture of inclusion and development.

We value your unique perspective and provide resources for upskilling and growth. If you're ready to make an impact, apply now!

A journey to bring out the best in you

Understanding the hiring process helps you prepare and succeed. Visit our career site for key steps in our application process.

Posting date: 19-05-2025