Resuscitation Program Manager (ON,MB,NU)

Heart and Stroke Foundation of Canada; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

The Heart and Stroke Foundation of Canada is seeking a Resuscitation Program Manager to enhance emergency cardiovascular care and first aid education. This role involves developing relationships with instructors and training providers, ensuring compliance with guidelines, and expanding the reach of training programs across Ontario and Manitoba. The ideal candidate will have a strong background in sales and business development, along with a passion for health and training excellence.

Benefits

Generous paid time-off package

Health, medical, dental and vision benefits

Defined contribution pension plan with employer matching

Flexible hybrid working model

Professional development opportunities

Qualifications

• Minimum of 5-7 years' experience in a sales or business development role.
• Heart & Stroke Instructor certification preferred.
• Experience in marketing and communication is an asset.

Responsibilities

• Grow and support the national network of instructors and training providers.
• Lead engagement efforts to enhance program delivery.
• Ensure compliance with Heart & Stroke’s policies and standards.

Skills

Customer service

Organizational skills

Communication

Sales

Relationship building

Problem-solving

Attention to detail

Education

Bachelor's degree in health science, business or related field

Certificate/training in adult education

Tools

Salesforce

Microsoft Office Suite

PowerBI

Job description

Who we are

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

The opportunity

H&S offers hybrid working conditions and invites applications from candidates currently living in the Greater Toronto Area (GTA). Applicants should be able to work from our Toronto office at Yonge & Eglinton as needed, based on business requirements.

This role involves frequent travel throughout the province of Ontario and occasional airline travel and overnight stays for multiple days to support programs and relationships in Manitoba. A valid driver's license and access to a vehicle are required.

Reporting to the Senior Manager, Resuscitation Business Development & Engagement, the Resuscitation Program Manager (RPM) plays a critical role in advancing Heart & Stroke’s mission to enhance emergency cardiovascular care and first aid education across Canada by deepening engagement with a diverse network of instructors, training providers, customers, and corporate accounts.

In this pivotal role, you’ll help Heart & Stroke “Own the Market” in Ontario, Manitoba and Nunavut, ensuring we are recognized as the leader and preferred choice for employers and healthcare providers seeking best-in-class training from our network of high-performance, accredited instructors.

As an RPM, you will:

• Grow and support our national network of instructors and training providers.
• Identify opportunities to expand and strengthen our programs within the regions of Ontario and Manitoba.
• Lead engagement efforts that elevate our brand, enhance program delivery, and ensure high-quality education.
• Collaborate with internal teams—both within the Resuscitation Program and across the broader organization—to develop innovative solutions and deliver value to our training network and customers.
• Ensure compliance with Heart & Stroke’s policies, standards, and resuscitation guidelines.
• Represent Heart & Strokeat provincial meetings, conferences, events, and other key activities.

This is more than a program management role—it’s an opportunity to shape the future of life-saving education in Canada. If you’re a strategic thinker, a relationship builder, and a passionate advocate for health and training excellence, we’d love to hear from you.

How you will make an impact every day

Knows our customer and instructor network

• Develops a strong understanding of our customers and instructor networks and nurtures strong relationships with key stakeholders and constituents by tracking interactions and outcomes in Salesforce CRM.
• Engages directly and regularly with top performers in our network in their region and across disciplines and market segments.
• Assembles and consults with trusted individuals in our network to acquire their insights, advice and guidance.
• Tracks and develops performance plans to address poor performers in their region.
• Deepens our understanding of our constituents through effective investigation & documentation.

Knows our Programs

• Understands and communicates the role, value proposition, and key differentiators of our products and programs.
• Becomes intimately familiar with our programs through direct observation of courses and review of our training materials and policies.
• Contributes to the development and/or implementation of marketing strategies that specifically promote resuscitation and first aid programs.
• Utilizes Resuscitation portal, Salesforce system and PowerBI dashboards to evaluate and monitor performance of our products and programs and to develop informed plans.

Helps us “Deliver the Mission” by expanding our reach and network

• Develops plans to grow and expand the reach and effectiveness of our network and implements innovative solutions to do so.
• Engages with customers and potential partners to explore and expand opportunities for new business development.
• Identifies, recruits and cultivates a network of high-performers and sponsors individuals for promotion to Instructor Trainer (IT) status, as appropriate.
• Develops and maintains a provincial network with relevant institutions and professional organizations to connect and align with.
• Keeps up with the latest industry developments, including direct market competitors.
• Follows up with new leads and referrals generated from the specialist and others on our team.

Supports our partners and network

• Navigates complex issues to support positive outcomes for our partners in each segment of our network.
• Develops strong communities of practice within our networks and regularly meets with them to advance objectives, deepen relationships and address emerging issues.
• Acts as an ambassador and representative of Heart & Stroke, by consistently demonstrating our values.
• Shows a bias for action and a sense of urgency to resolve matters and identify solutions.
• Effectively and consistently activates a solution-oriented, relationship-centric remediation approach to resolve complaints and QA investigations, to maintain and improve the performance of our instructor network.
• Deactivates instructors who are not adhering H&S criteria and agreements.

Who we need

Education

• Bachelors degree in health science, business or a related field. Equivalent combination of education and experience will be considered.
• Certificate/training in adult education preferred.

Experience

• Minimum of 5-7 years' experience in a sales or business development role, preferably in the CPR / first aid training marketplace.
• Heart & Stroke Instructor certification and/or other agency instructional experience an asset.
• Experience in marketing and communication would be an asset.
• Knowledge of provincial healthcare systems and resuscitation training agencies an asset.
• Experience working in the health care field and/or not-for-profit sector would be an asset.

Skills

• A professional and exceptional customer first and first call resolution approach.
• Exceptional organizational skills and strong attention to detail.
• Proactive, self-motivated, resourceful and experienced at achieving and exceeding goals/targets
• Proven ability to effectively promote opportunities and partnerships and engage diverse groups of people.
• High level of ownership and accountability to goals, teamwork and following best practices.
• Excellent interpersonal and communication skills (both written and verbal).
• Demonstrated proficiency with Microsoft Office Suite.
• Experience with Salesforce or other CRM applications.
• Flexible/adaptable, able to work in a fast paced, ever-changing environment; able to effectively manage a demanding schedule and prioritize responsibilities.
• Proficient with remote technology, online and social platforms.
• Knowledge of basic medical terminology and life support equipment, an asset.
• French/English bilingual an asset.
• Volunteer management and supervision skills an asset.

What we offer

At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others’ health and well-being.

In addition to a competitive salary, we believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Apply now

If you want to join the fight to beat heart disease and stroke, please apply by sending your resume by June 6, 2025. Applicants must be currently residing in Canada and legally entitled to work in Canada.

Only those candidates that qualify will be selected for an interview. At this time, all interviews are being conducted via phone and/or video call ― we look forward to “virtually” meeting you!

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.