Donor Centre Representative

Canadian Blood Services; Winnipeg; On-site; CAD 26,000 - 38,000; Part time

Job summary

Canadian Blood Services in Winnipeg is seeking a Regular part-time Donor Centre Representative to join our Collections team at the Winnipeg donor centre. You will greet donors, confirm and rebook appointments, and respond to questions, delivering an outstanding donor experience.

The role requires a high school diploma and about a year of customer service or hospitality experience; proficiency with Microsoft Word and Outlook, the ability to learn new systems, and strong communication in more than

Qualifications

• Completion of high school.
• One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

Responsibilities

• Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.
• Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.
• Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Skills

Communication

Client service

Multilingual

Microsoft Word

Education

High school diploma

Volunteer experience is a plus

Tools

Microsoft Word

Outlook

Job description

Select how often (in days) to receive an alert:

Employment status: Regular part-time
Possible schedule/FTE: 0.54
Number of positions available: 1

Classification: MGEU
Salary/Rate of pay: $23.25

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-time Donor Centre Representative to join our dynamic Collections team in our Winnipegdonor centre.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood and blood products in a safe manner to provide patients with lifesaving products every day. In this role, you will beproviding excellent customer service by greeting donors, confirming and rebooking appointments, and responding to questions.

• Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.
• Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.
• Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• Completion of high school.
• One year of experience in a hospitality or customer service-oriented environment orprevious experience working with volunteers would be considered an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Paid vacation.
• Payment in lieu of stat holidays.
• Comprehensive group health, dental and vision benefits for you and your family.
• Premiums paid according to the collective agreement.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Travel will be required for mobile eventsin our communities, and transportation will be provided by Canadian Blood Services.
• Moderate physical demands - p hysical requirements for the role include the ability to assist with event set-up .

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.