Program Clerk - Specialty Services

Canadian Blood Services; Halifax; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Vacation pay

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is seeking a Regular part-time Program Clerk - Specialty Services in Halifax to support the Collections Operations East team. You will handle administrative duties, recruit and book donors, and coordinate donor appointments for the Apheresis program, ensuring compliance with regulations.

Your role emphasizes strong customer service, organization, and the ability to work with donors and staff across departments, contributing to reliable blood, plasma, and tissue services

Qualifications

• Completion of secondary education in related field.
• Minimum one year of related work experience or equivalent.
• Experience in Customer Service is required.
• Experience in Recruitment or Sales would be an asset.
• Effective communication and interpersonal skills, tact and discretion.
• Ability to develop and maintain professional relationships with staff, management, and donors.
• Strong organizational and time management skills.
• Proficiency in Windows, Word, Excel, SharePoint and Teams.

Responsibilities

• Provide clerical support and assist in donor clinic delivery through recruitment and booking.
• Manage and book donor appointments for the Apheresis program.
• Provide ongoing support for Donor Relations, Collections, and Specialty Services admin.
• Perform other related duties as required.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Relationship building

Education

Secondary education

Tools

SharePoint

Excel

Teams

Windows OS

Job description

Employment status: Regular part-time
Number of positions available:1

Classification: NSGEU 42
Salary/Rate of pay: $20.67 - $24.37

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired us and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular part-time Program Clerk - Specialty Services to join our dynamic Collections Operations East team in Halifax.

TheCollections Operations East team is responsible for supporting Canadian Blood Services by providing administrative support to all program activities within the Collections Team. The Program Clerk will provide support in accordance with all regulations, standards and good manufacturing practice.

• Drawing on your knowledge and experience in administration, you will provide a variety of clerical support and assist in the delivery of successful Apheresis donor clinics through recruitment and booking donors.
• Leveraging your excellent customer service skills, you will be responsible for managing/booking donor appointments for the Apheresis program.
• Utilizing your organizational skills and attention to details, you will provide ongoing support for Donor Relations and Collections and general administrative assistance in Specialty Services areas.
• You will perform other related duties as required.

Desired education and skills

• Completion of secondary education in related field.
• Minimum one (1) year of related work experience or equivalent combination of education and experience.
• Experience in Customer Service is required.
• Experience in Recruitment or Sales would be an asset.
• Effective communication and interpersonal skills, being able to exercise sound judgement, tact and discretion when dealing with others.
• Ability to develop and maintain professional working relationships with department staff, management, and donors.
• Strong organizational and time management skills, being able to manage multiple tasks and competing priorities within short timelines.
• Proficiency in the use of personal computers within a Windows operating system using Microsoft Word, Excel, Sharepoint and Teams.

What we offer you

• Percent in lieu of vacation and holidays.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shift/hours: Monday/Tuesday 10:30-18:30, Wednesday 12:00-18:00, Thursday/Friday 07:00-14:00. You will be required to rotate through Saturday shifts, shifts may change slightly due to stat holidays/Saturday rotations.
• This position is located 7071 Bayers Rd, Suite 252, Halifax, Nova Scotia.
• Physical requirements -ability to lift weight up to 20lbs.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.