Program and Events Producer

Manulife; Montreal; Hybrid; CAD 63,000 - 105,000; Full time

Job summary

Manulife is hiring a Program and Events Producer to join our Sales Enablement team, supporting Insurance and Guaranteed Wealth Solutions sales across Canada. You will lead small projects and coordinate advisor-facing webinars, onboarding, and national virtual events from intake through post-event evaluation.

You will build and maintain project plans, manage risks, and drive process improvements, using Excel and Power BI to turn data into insights for stakeholders.

Qualifications

• 4+ years of experience in project coordination, event production, or related work.
• Strong planning, dependency, risk, and stakeholder coordination skills.
• Ability to work independently on less structured assignments and analyze information.
• Excellent organizational skills with the ability to manage multiple deliverables.
• Advanced Excel; working knowledge of Power BI preferred.
• Proficiency with CVENT, Zoom, Teams Webinar/Broadcast, Salesforce and Marketing Cloud.
• Strong written and verbal communication with diplomacy and influence.

Responsibilities

• Lead small projects/work streams for advisor-facing webinars and national virtual events.
• Develop project plans with milestones, dependencies, risks, and status reports.
• Coordinate cross-functional contributors across Sales Enablement, Insurance, Marketing, Compliance, Tech, and leadership.
• Own event operations: intake, scheduling, registration, communications, production, delivery, and follow-up.
• Analyze delivery issues, gather information, and recommend actions within policies.
• Provide guidance on event production and program execution to colleagues.
• Drive process improvements, templates, and reusable solutions for consistency.
• Set up registration and communications using CVENT, Teams, Zoom, and AI translation as needed.
• Support email campaigns and audience targeting using Salesforce, Marketing Cloud, and Stensul.
• Maintain insurance and GWS reporting workflows; provide national coverage and continuity plans.
• Create Excel and Power BI reports to evaluate events and translate into business insights.
• Present status, risks, results, and lessons learned to sponsors and leaders.
• Ensure accuracy and confidentiality in program support across regions.

Skills

Project coordination

Event production

Stakeholder management

Power BI

Excel

CVENT

Zoom

Communication skills

Bilingual English/French

Tools

CVENT

Zoom

Teams Webinar

Salesforce

Marketing Cloud

Stensul

Adobe Premiere

Job description

We are hiring a Program and Events Producer to join our Sales Enablement team supporting Insurance and Guaranteed Wealth Solutions sales teams across Canada. In this role, you will independently lead small projects and work streams for advisor-facing webinars, education programs, virtual events, advisor onboarding, and national initiatives. You will translate business requirements into delivery plans, coordinate cross-functional contributors, manage risks and dependencies, and use engagement data and operational insights to improve program execution and stakeholder experience.

You will shape and deliver high-quality advisor experiences at scale while strengthening the processes, insights, and operating practices that enable national sales programs to run effectively. This role offers the opportunity to lead visible work streams, collaborate with senior stakeholders, and influence how Sales Enablement delivers consistent value across Insurance and Guaranteed Wealth Solutions.

What you'll do

• Lead small projects and work streams for advisor-facing webinars, education sessions, onboarding activities, and national virtual events from intake through post-event evaluation.

• Develop and maintain project plans, milestones, roles, dependencies, decision points, risks, and status reporting; adjust execution plans when priorities or requirements change.

• Coordinate cross-functional contributors and stakeholders across Sales Enablement, Insurance, Guaranteed Wealth Solutions, Marketing, Compliance, Technology, vendors, speakers, and national sales leadership, as applicable to each initiative.

• Own event and program operations, including intake, scheduling, registration, audience targeting, speaker readiness, approvals, communications, technical production, day-of delivery, video editing, follow-up, and reporting.

• Investigate delivery issues and ambiguous requirements by gathering and analyzing information, evaluating options against policies, guidelines, precedents, audience needs, and operational risk, and recommending a practical course of action.

• Act as a point of escalation and provide process and subject matter guidance to colleagues and stakeholders on event production, registration, communications, and program execution.

• Lead the implementation of process improvements, templates, operating standards, documentation, and reusable solutions that strengthen consistency, quality, efficiency, and work continuity across the team.

• Set up and manage registration, communications, and virtual event delivery using CVENT, Microsoft Teams Webinar and Broadcast features, live AI translation support where required, Zoom, and Adobe Premiere for video editing.

• Support email development, deployment, follow-up, and audience targeting using Salesforce, Marketing Cloud, and Stensul, as applicable.

• Maintain proficiency in Insurance and GWS reporting and operational workflows, provide national coverage, and coordinate continuity plans when delivery gaps or competing priorities arise.

• Create and maintain Excel and Power BI reporting to evaluate event performance, participation, engagement, operational results, and sales-related trends; convert findings into clear business insights and recommendations for stakeholders.

• Present project status, risks, recommendations, results, and lessons learned to project sponsors, national leaders, and cross-functional partners in a concise and actionable manner.

• Provide program support and event consistency to regions and national sales leaders, ensuring accuracy, confidentiality, sound judgment, and timely execution.

What you bring

• 4+ years of progressive experience in project coordination, event production, program operations, or a related discipline, including experience leading small projects or work streams.

• Practical knowledge of project planning, dependency management, risk and issue management, stakeholder coordination, process improvement, and post-program evaluation.

• Demonstrated ability to work independently across less structured assignments, analyze information from multiple sources, and recommend solutions within established policies and guidelines.

• Advanced organizational skills and attention to detail, with the ability to lead multiple concurrent deliverables in a fast-paced environment.

• Advanced Excel skills for reporting, tracking, trend analysis, and translating data into business information; working knowledge of Power BI is preferred.

• Proficiency with CVENT, Zoom, Microsoft Teams Webinar or Broadcast, Salesforce, Marketing Cloud, Stensul, and video editing tools such as Adobe Premiere.

• Advanced written and verbal communication skills, sound judgment, diplomacy, and the ability to guide and influence stakeholders without formal authority.

• Experience improving processes, establishing repeatable practices, and providing guidance to colleagues or stakeholders.

• Bilingualism is preferred, including English and French or Mandarin.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .