Program Analyst, Encampment Response

Region of Peel; Brampton; Hybrid; CAD 84,000 - 99,000; Full time

Benefits offered by this job

Comprehensive benefit plan

OMERS pension plan

Vacation accrual

Job summary

Peel Region is seeking a Program Analyst, Encampment Response to lead the development, implementation and evaluation of encampment response initiatives within Human Services, Housing Services.

You will analyze homelessness trends, coordinate with partners, and drive process improvements while aligning with regional plans and policies. The role offers a hybrid work model and requires collaboration across multiple departments and external partners.

Qualifications

• Minimum 2-year college diploma in the Human Services field, plus at least 3 years of experience in housing and homelessness, encampment response, program or policy development and research/analysis.
• Knowledge of Housing Services Act, MFIPPA and related social legislation; ability to explain them.

Responsibilities

• Identify, analyze and evaluate impacts of policies, programs and service delivery models affecting homelessness and encampments.
• Develop and maintain policies, procedures, protocols and service standards for encampment response.
• Coordinate with internal departments, municipalities, service providers and community organizations.
• Prepare reports and provide data-driven insights to leadership and Council on housing and homelessness matters.
• Track and evaluate service outcomes, trends and KPIs related to homelessness and encampment programs.
• Prepare contracts and funding agreements and manage program budgets and compliance.

Skills

Research & analytics

Communication skills

Facilitation skills

Policy analysis

Budget & financial awareness

Stakeholder engagement

Education

Two-year college diploma in Human Services

Tools

Excel

Project

Visio

Housing tech software

Job description

Job Description

Program Analyst, Encampment Response

Human Services, Housing Services

Status: (1) Regular Full Time & (1) Temporary Full Time up to 12 months (Additional temporary vacancies may be filled through the same competition)

Salary Range: $83,507 to $99,362 per annum ($45.88/hour - $54.59/hour)

Work Mode: Hybrid *see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

CUPE LOCAL 966

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.**

The Role: Responsible for the development, implementation, evaluation, and continuous improvement of Peel Regions encampment response. Serve as a subject matter expert on unsheltered homelessness and encampment response, ensuring service delivery alignment with the Peel Housing and Homelessness Plan, Council-approved encampment response policies and protocols, and the Region of Peel’s strategic vision.

Provide client service-based policy and program analysis, prepare reports and co-ordinate integrated responses with internal departments, local municipalities, service providers, and community organizations.

Analyze trends, conduct research, develop new processes and implement process improvements, determine financial impacts, and develop communication strategies regarding client service policy and program changes in Housing and Homelessness

What you will do in this role:

• Identifies, analyzes and evaluates the impacts of current and emerging policies, programs, legislation, and service delivery models impacting individuals experiencing homelessness and residing in encampments.
• Develops, implements and maintains policies, procedures, operational protocols, and service standards related to encampment response, housing stabilization, and unsheltered homelessness.
• Collects, analyzes, maintains and evaluates client services related from different sources to support Housing, Homelessness and encampment response.
• Provides information and analytical reports to the Commissioner of Human Services, Director of Housing, Manager of Client Services and other Leaders and partners, as required for use in planning and developing service responses, and reports to Council on matters related to Housing, Homelessness, and encampment response.
• Tracks, monitors, and evaluates statistical reports, service outcomes, trends, and key performance indicators related to homelessness, unsheltered populations, encampments, and housing stability programs.
• Prepare contracts, letters of agreement, and funding agreements with external partners and manage programs and contract compliance to ensure appropriate use of Regional, Provincial, and Federal funding
• Provides direction, interpretation of policy and operational guidance to Housing Client Services staff, service providers, and community partners
• Lead and facilitate the development of Divisional and/or Departmental work groups to ensure coordinated and integrated policy development, program planning and evaluation, and process improvement for areas affecting housing and homelessness clients directly.
• Manage program work plans and report on progress such as activity reporting internally and externally. Identify areas of concern, manage communication plans, operational risks and budget plans.
• Coordinate and support encampment response portfolio in collaboration with local municipalities, service providers, outreach teams, emergency shelters, Peel Regional Police, and other stakeholders to support coordinated service delivery and housing-focused outcomes.
• Responds to inquiries, concerns, and complaints from internal and external stakeholders and provides information related to homelessness, housing stability, and encampment response initiatives.
• Ability to consolidate, analyze and summarize program budget, investigate causes of budget variances, prepare regular budget updates and projections, accruals and recommend future investment strategies.
• Represents the Region as a liaison in the community and participates in internal and external committees, working groups, and networks that align with housing, homelessness, and encampment response supports.
• Maintains a thorough knowledge of government policy, programs and legislation relevant to Housing and Homelessness, encampment response, client administration, coordinated customer service and monitors and analyzes new initiatives and processes.
• Housing and homelessness program management including the development, implementation and ongoing analysis and evaluation of program standards, processes, outcomes, and service delivery models.
• Works collaboratively to maintain close and effective working relationship with other Regional staff, other levels of government, service providers, users, the community, and other stakeholders to support coordinated responses to homelessness and encampments
• Maintains a basic understanding of other key government policy, programs and legislation relevant to Housing and Homelessness in Peel.
• Other related duties as assigned.

What the role requires:

• Minimum of 2 year college diploma in the Human Services field, combined with a minimum of three years work experience in housing and homelessness, encampment response, program or policy development and research,/analysis.

• Specific knowledge of housing and homelessness programs and services, encampment response, human services programs, planning, levels of government, community resources and services.

• Good knowledge of the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and other applicable social legislation and ability to explain same.
• Working knowledge of encampment-related legal frameworks such as the Trespass to Property Act, Safer Municipalities Act, local by-laws, and the Canadian Charter of Rights and Freedoms
• Knowledge and experience working and building trusting relationships with vulnerable populations including people experiencing homelessness, including an understanding of trauma-informed approaches and Indigenous-led engagement and cultural safety practices
• Experience in non-violent crisis intervention and de-escalation practices
• Understanding of systemic and historical challenges that contribute to homelessness
• Coordinating responses during extreme weather alerts
• Supporting emergency evacuation of unsafe encampments
• Participating in municipal emergency operations when needed
• Knowledge of occupational health and safety responsibilities
• Knowledge in process improvement methodology, program evaluation, and performance measurement
• Experience with MS Office Applications, specifically Excel, Project, Visio.
• Experience with Housing and Homelessness enabling technology.
• Valid driver’s license and access to a vehicle
• A clear Vulnerable Sector Check.
  • Please note: Successful candidates will be required to provide a Vulnerable Sector Police Reference Check prior to hire. The cost for this reference is the candidates responsibility

Skills/Abilities:

• Ability to consistently use a human rights-based approach that supports voluntary relocation of encampment residents to safer alternatives, duty to minimize harm when relocations are required, and active participation and engagement with encampment residents
• Ability to lead case conferences with encampment response team members as needed
• Ability to attend various sites throughout Peel Region on a regular basis in all weather conditions
• Strong research, analytical skills and proven ability to synthesize diverse information from many sources and develop recommendations.
• Strong communication skills - written skills to prepare reports for a variety of audiences and verbal skills to present findings.
• Strong facilitation skills and proven ability to lead groups through various forms of discussions and stakeholder engagement processes.
• Time management, organizational skills to prioritize a variety of different projects and manage multiple portfolios.
• Interpersonal skills for effective liaison with others in a sensitive and effective manner.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

** Preference will be given to qualified applicants who are currently in the bargaining unit. **

Perks @ Peel and why you will love working for us:

• Comprehensive benefit plan (Regular Full-time)
• Automatic enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location:In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There may be an assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be in person.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.